Great Design, Extremely Unprofessional Customer Service
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
Response from developer
We are not rude to our customers. Anyone can call us and speak with a real person and they will find that out. However, we do not allow every customer to run a tournament. If a potential tournament director ignores our messages and does not follow our advice for setting up and running a tournament, we will not let them proceed. An irresponsible director is likely to create a poor experience for the anglers. We do not want participants to form a negative impression of our service or app. When a director fails to follow instructions, watch the videos, read our emails, try the practice tournament, or get familiar with the app, it raises red flags. We are lenient, but if a director does not hold up their end, it suggests they may treat the anglers the same way. In that case, we will not allow them to run a tournament. I’m sorry if you had a bad experience. I’m not certain this applies to you, but it sounds as though it might.
Needs improvement
Response from developer
Sorry you had a problem and lost your fish. Truly! We recommend that you use the "PRACTICE TOURNAMENT" before you go out on the water. You shouldn't be fumbling around and mess up your entry. You need to practice and it is your responsibility. We have people that can measure, photo and video their release with one hand while making a youtube video and while having a conversation... so it isn't that difficult: https://youtu.be/MD-14q18oeo
Great Support
AWESOME APP BUT ONE MAJOR SUGGESTION!!!!
Response from developer
Yes. you can do that and that is a good suggestion. We don't have a PRIVATE button, but you can call your tournament private and define it to a local body of water. If someone else joins you can remove them. Thank you for using our app!
What
Easy like Sunday morning
Response from developer
THANK YOU!!
Best app ever developed!
Photo access
Great App
Response from developer
Thank you!
Great product
Fishdonkey APP
Montréal Pike Fishing Tournament
The app is fantastic and very easy to use.
Great job with the app and great job to Muskies Montreal for organizing the tournament every year!
SJR 500 Rainy River Tournament
Being able to see fish entered from other anglers is nice. It’s great if you are a competitive angler. You can see entries in real-time. Entering a fish you have caught is so easy.
I would highly recommend this app if you are are going to host a fishing tournament, or even incorporating into your existing tournaments!!
Response from developer
Thank you for the review! Good luck in your upcoming tournaments!
No Rebase Fishing Tournament
Response from developer
We love you too!
Love this app!
Confusing
Fish Donkey
Perfect and Easy
Great app and tournament support
General comments
Response from developer
Hey! You gave us a 1 star review and it isn't even about our app. It sounds like you haven't ever even joined a paid event so you based the review on hearsay? Please reconsider as we work very hard to make the best product possible, we support conservation, and this is not a fair review. Do I need to mention that you made this review during ICE season and you are talking about boat education??? We make the app to support conservation and run tournaments. That is what we do. We are not employed by the state to stop the spread of invasive species. I would love to stop the spread of AIS, but we seriously focus on our product and service. I understand that you care about AIS and we would LOVE to have you run an event that raises awareness about your cause of AIS and boat education. Also, you will love this part, there is no fee (ZERO) for you as the host to set up and run a tournament. Imagine that??? Our app is sitting right here waiting for you to set something up and use it as a tool. Our anlger fees are not even high, we don't hear anglers complaining about the fees we charge. I think it is possible that your "contacts" might not even be talking about our app. Again, please consider changing or deleting this review.
