Great Design, Extremely Unprofessional Customer Service
Despite the app and website being nicely designed, my experience dealing with FishDonkey’s sales and marketing department was extremely disappointing and unprofessional.
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
I reached out politely with questions about setting up a tournament, but several of the responses I received came across as rude, condescending, and unnecessarily passive-aggressive. Asking reasonable questions as a potential customer should not result in communication that leaves you feeling disrespected.
Unfortunately, the customer service experience left such a sour taste that it completely changed how I view the app. No matter how well designed a platform may be, professionalism and basic courtesy toward customers matter.
Based on my experience, I would advise potential customers to look at other tournament platforms before spending money with FishDonkey. I would much rather support a company that treats its customers with common decency, patience, and respect.
Show more
Needs improvement
I’ve lost a few fish due to fumbling around trying to switch the camera from front facing, rear facing and then video all while trying to maintain a fish on the board and it flips off into the water. Camera controls need to be easier to work one handed. It’s frustrating and keeps the fish out of the water longer than needed. Video portion also crashes while I had media playing through my AirPods. (Closed browser video/ audio was playing) It’s hard enough getting a fish to align on the board, closed mouth etc but really hard to cycle through 3 camera options, one handed with half of the camera buttons on the opposite side of the screen.
Show more
Great Support
Great, easy to use app to host online fishing tournaments with amazing support if you need any help!
AWESOME APP BUT ONE MAJOR SUGGESTION!!!!
I love this app but I have one suggestion that would be a fantastic idea! I recently started doing FD tournaments and I loved them…. Living in a small town/ community I wanted to find a way where I could have a local tournament with just my buddies! I really think it would be a great opportunity for this app having a better selection while in the” set up tournament” option have a place where u can set up a local/ private tournament!
Show more
What
I am 17 and this app says that age four and up can use it but reading the rules and regulations it say that you have to be 18
Easy like Sunday morning
I can absolutely say I do appreciate and enjoy the creators of this tournament app. Along with responsive owners you can always count on true measurements with the live release videos . Not having to travel to a weigh station where most of the fish don’t make it is a big deal to me . You’re saving on gas along with wear and tear on your machines . Our next generation will be catching even more fish with ours being put back and being able to spawn another year . If you truly care about the fish you’re catching and love to release them this is the tournament app for you . thank you guys for a clean and fun app to compete in !
Show more
Best app ever developed!
Your app is awesome, so ingenious. I regularly tell people what a great app it is and I regularly encourage organizers of tournaments to switch to your app!
Photo access
Why does this app require access to ALL photos and videos when the photo submission is taken real time? Seems fishy.
Great App
Very easy to use and lots of great tournaments available. Best part is the fish get released to be caught again another day!!
Great product
Very easy to use. Amazing customer service!
Fishdonkey APP
I use the app to manage all the fish entries for the ice fishing tournament I run annually. Working with Bonnie and Darren make it a really nice experience, indeed. If something requires a change or edit, they are responsive and offer creative ideas to help resolve them. It is totally a self manageable app. It is both dynamic and optimal for the user and the person using it to manage a tournament. I especially like the reporting it gives, as it allows me to gain intelligence from the data to make improvements and enhancements on the fly or for the next. Great work guys!!
Show more
Montréal Pike Fishing Tournament
I was initiated to the Fishdonkey app when I joined the Muskies Montreal Pike fishing tournament over 3 years ago during COVID.
The app is fantastic and very easy to use.
Great job with the app and great job to Muskies Montreal for organizing the tournament every year!
The app is fantastic and very easy to use.
Great job with the app and great job to Muskies Montreal for organizing the tournament every year!
SJR 500 Rainy River Tournament
Used this app for the first time, and really enjoyed it!! Very easy to use. I followed the instructions I received after downloading, registering for the app, and it tells you how to do everything.
Being able to see fish entered from other anglers is nice. It’s great if you are a competitive angler. You can see entries in real-time. Entering a fish you have caught is so easy.
I would highly recommend this app if you are are going to host a fishing tournament, or even incorporating into your existing tournaments!!
Being able to see fish entered from other anglers is nice. It’s great if you are a competitive angler. You can see entries in real-time. Entering a fish you have caught is so easy.
I would highly recommend this app if you are are going to host a fishing tournament, or even incorporating into your existing tournaments!!
Show more
No Rebase Fishing Tournament
After considering other fishing tournament apps we decided on FishDonkey. Four years later we couldn’t be happier!
Love this app!
Easy to navigate and a fun way to discover new tournaments!
Confusing
Can’t figure out to enter
Fish Donkey
Fish Donkey is the best thing that has happened to fishing in a long time.
Perfect and Easy
I use this to run a small private tournament. Everybody easily registers and I can easily use the app to communicate to the participants. We run the tournament by length and the app automatically culls and gives real time rankings. The app allows you to enter length and a picture of the species being caught. A bump board is recommended. It makes the tournament so much fun because of the real time rankings. Starts and ends right on time and the app doesn’t allow for entering before and after the whistle. Although, I use for a small tourney, it would work for any size. This is the best app for any fishing tournament. Used know for 3 years and never has a glitch. Perfect and easy!!
Show more
Great app and tournament support
FishDonkey has done a nice job creating an easy to use and fully functional fishing tournament app. We have used it at the Red Door Resort for a number of years and highly recommend. It is also worth mentioning that the team behind the app provides great support
General comments
I have heard from contacts that people are unhappy about the fees with this app. In general fishing tournament organizers would like to go back to the old ways of doing things. I do think this app is helpful for having all the tournaments in one place. My main problem however is the lack of boat education about AIS and how to stop the spread. There is great potential for spreading this important information.
Show more
