Support is horrible, data display sucks
There are better products on the market than this scale, the data display is horrible
Terribly inaccurate
It claims that I’ve lost over six pounds of muscle in my arms in four weeks even though my waist line is over half an inch smaller and the sleeves of my shirts are tighter. What a joke… this app and device is a gimmick and not meant for active people.
Terrible App
Top of the app screen: 200lb, Overweight…
Then below, Body Fat %: 16.5% Fitness/Athletic…
Huh???!? So which is it, am I overweight, or a fit athlete???
Fix the layout of the App !!!
Then below, Body Fat %: 16.5% Fitness/Athletic…
Huh???!? So which is it, am I overweight, or a fit athlete???
Fix the layout of the App !!!
Awesome!
The combination of my GE scale and this app works extremely well. The different health parameters are cleanly laid out and explained. Looking at comparisons and trends is also very easy and informative. I can’t think of any way the app could be improved. Highly recommended!
Annoying description persists
The persistent description on the measurements are wasting space. Can they go away after 3-5 secs or have a toggle to turn off?
Doesn’t connect
I bought this app on 6/5 and it worked for approximately one month before the batteries died. When I put in new batteries it no longer syncs to my phone. I have tried all troubleshooting steps, contacted customer support three times and feel gaslit by them telling me to retry the exact same steps I already did and even insinuating that I might have calluses on my feet which cause it not to work. The scale works but the syncing doesn’t. The whole point of the scale is the syncing. Guess you get what you pay for. Sticking to my old school omron scale.
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Lost Six Weeks of Data
I really liked this app at first. Then, after at least six weeks of daily weighing, I opened it up to find all my data gone! My entire account profile was gone. It asked me to fill in all the account info as I was a brand new user. Customer Service has been awful. E-mails need someone to help them with their English translations. Ex. They use “tourist” or “visitor” when I think they mean to say Guest User. Looking to buy a whole different brand scale because of this app. 🙁
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Latest update broke the app !!!
I love the app but the developer needs to triple check updates before releasing them. After the last update, the details screen just flashes the numbers for a quarter of a second, then goes blank. I hope they can fix it soon. Useless at the moment.
blank screen
measurement details screen is blank. data is being saved but not appearing on screen. started happening with last update i think
Worked for a couple months…
After about 60 days a weird bug started in the app where the detailed data screen would flash your info too fast to see, and then go blank. Very odd problem. I don’t want to delete and reinstall bc I’ll lose my data, but maybe I will have to 😕
Needs dark mode
I have noticed Chinese apps tend to not have dark mode as an option. This app I assume to be Chinese, and needs dark mode.
Does not connect
Multiple attempts to connect to this scale were unsuccessful. Why bother to have a scale with good features when it doesn’t connect to the app? I’m ditching this GE junk and going back to my old scale which worked every single time!
Found Apple Health integration
I initially thought this had no integration with Apple Health. Turns out it is off by default, and therefore not shown as an eligible application under Apple Health. You have to go into the app and turn it on first. Most other apps ask you during on boarding.
Really bad data modeling
If you’re someone who has never worked out or followed your physiology before you may find this app motivating. But its data models are really, really off. Weight calculates fairly well. Everything else is sketch. Even though you can enter measurement data, it doesn’t use that high quality custom information to make calculations. Instead it relies on a very bad formula to create new numbers that are way, way inaccurate. When I contacted them about this, thinking it must just be a bug, I got a super patronizing response that basically said I was too fat to understand how data works. If you don’t know anything about physiology or statistical models you may have fun with this. But if you have the capacity to evaluate its performance, it quickly becomes apparent that the emperor has no clothes.
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Good scale, bad data display
The way that the data is displayed contradicts itself occasionally and it’s really only concerned with your bmi and fat percentage in the most visible parts of the app. Which are not the most important things to track as an athlete but I understand most people probably are trying to use it for general weightloss. Then there an “athletic” mode that totally changes your data with little explanation of when to use that or what it does.
I would love to see more ability to compare data and see trends rather than single days of data compared.
I also think that the parameters for “green zone” should be recommended but not set in stone. We should be able to make our own goals and/or the app should give more achievable mile stone goals along the way because it can be overwhelming/disappinting
I would love to see more ability to compare data and see trends rather than single days of data compared.
I also think that the parameters for “green zone” should be recommended but not set in stone. We should be able to make our own goals and/or the app should give more achievable mile stone goals along the way because it can be overwhelming/disappinting
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Dark Mode option
App is good, but a low vision person it is hard to see, and hurts my eyes. PLEASE allow dark mode and bring the app into the modern era!
Good app but missing features
The tracking is great and I appreciate that I can set goals however it does not allow me to edit or erase old goals.
Advice does not align with United States or WHO clinical guidelines, seems asia based
This app appears to give advice based on weight and body composition guidelines used in Asia, and is not aligned with World Health Organization or United States clinical guidelines.
My Experience
It could be user error but it seems that randomly I only get weight & BMI not the full readout . I do the same sequence each time do a little disappointed
Used to be 5
For some reason, my phone says it’s connected to the scale but it’s not actually connecting. I did the troubleshooting and it says it’s connected. Very frustrating.
