Doesn’t load
Exciting that there’s a new app but unfortunate that it won’t open on my iPhone.
Redesign is user-unfriendly
Please, please help those of us who preferred original design to revert back to it. I truly can hardly read my range, am missing 1 hr overview, and am altogether struggling with new and not-improved visuals. Please! I was so grateful to have this monitor and the original app.
new updates kinda useless
so the new Insights are useless. you get notifications you have an insight when they are unchanged. and they always refer to “yesterday”
usually it is the day before yesterday. could it at least refer to the actual day or date? at least if it isn’t updated you’ll know.
STELO BOT IS USELESS. There is no conversation. just AI RESPONSES. This was a COMMENT ON THE NEW APP NOT AN ISSUE WITH AN ORDER. HOW ABOUT a REAL PERSON acknowledge the app issue?!
usually it is the day before yesterday. could it at least refer to the actual day or date? at least if it isn’t updated you’ll know.
STELO BOT IS USELESS. There is no conversation. just AI RESPONSES. This was a COMMENT ON THE NEW APP NOT AN ISSUE WITH AN ORDER. HOW ABOUT a REAL PERSON acknowledge the app issue?!
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Good product-worst app ever
The sensor when you can pair it is good. The problem is the app. It’s the worst. Pairing could go smooth or a nightmare. Not sure why this hasn’t been resolved yet. Hate that oura only pairs with this.
If I could give zero stars I would!
This has been a very frustrating experience so far, and I have tried using these now for about six months! I am about to switch to a different brand because these have continual issues. The readings are wildly inaccurate compared to my fingerstick test, often showing readings around 99 went in real life, my blood glucose is showing by fingerstick test to be 156 or higher. The app constantly has issues, the hardware has issues, I frequently get messages saying there has been a temporary issue and to check back three hours later, and after three hours it has not rectified itself, so I do not get readings during those times. The adhesive often comes off before the length of time of the lifespan of the device, and very often it stops doing correct (or any readings) before the end period. I understand that it is going to be somewhat different than the fingerstick test and that there is a margin percentage of error, but these fall very far outside of those lines. The only thing that this is actually been helpful for, is showing me how much my glucose does or does not rise after certain things that I eat. But as far as keeping an accurate, safe count of what my glucose actually is, it does not work. I didn't even realize it was so far off until I had blood work done and it showed my A1c was still too high, in spite of my CGM app and monitor showing that it had been well within range 96% to 100% of each day for several months! So I started comparing it to a stick test, and discovered that the Stelo CGM is anywhere from 40 to 80 points lower than what the stick test actually shows! Do not rely on this for medical safety! And while I appreciate the company reaching out to me to tell me how to reach their customer service, that doesn't work either. You can't ever reach a human being, it only does their little robot, and then you get a message saying to fill out a form, which I have done numerous times, and then the solution is either that they closed the request out or they send you another sensor. No human being ever actually replies, and they just keep sending emails saying to fill out a form, but filling it out does not resolve the issue.
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