Great app with room to grow
I really enjoy the Fitness 19 app overall, especially the built‑in workouts that can be personalized to my routine. It makes planning sessions simple and keeps everything organized.
There are two features that would make the app significantly more user friendly. First, the ability to adjust the font size so I can set timers without needing my glasses. Second, the ability to open a workout before starting it so I can leave myself notes, like starting weights for a deload week or reminders for specific exercises. Adding these would make the app much easier to use and help with planning and consistency.
There are two features that would make the app significantly more user friendly. First, the ability to adjust the font size so I can set timers without needing my glasses. Second, the ability to open a workout before starting it so I can leave myself notes, like starting weights for a deload week or reminders for specific exercises. Adding these would make the app much easier to use and help with planning and consistency.
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Couldnt update payment
Unable to update change of payment got an error twice. Had to go to the desk and make them charge me
Login Bug
Logged me out and doesn’t let me log back in doesn’t recognize my account. Lost my account apparently with the most recent update. Major headache
Forced Update
The fact that it forces a paying member to update the app before being able to check in at the gym is insane. I should be able to update it at my convenience.
No show trainer
I scheduled a session with a personal trainer through the app and received a confirmation email. The trainer was not available at the gym when scheduled.
not letting me login
I created my account a while ago it was working fine. Than it logged me out by itself. Which is fine so I naturally I just used my email and password only for it to not recognize it. So then I think that’s okay I will just click forgot my password and I give it my email and no email ever appears in my inbox. So I guess I have lost access to my account?? Not sure who worked on this app but it needs serious rework.
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Annoying
Stop requiring an update every week. It’s annoying to stand at the front desk while the app updates constantly. No other app forces updates…especially for something as unimportant as a gym app.
I love it, but..
I love this app and use it often. I like to plan out workouts and complete them using the timers on this app. It’s super easy and intuitive, but my only problem is that the workouts that you do can’t be copied to another day. You have to move the entire workout to a different day.. I would like to see the capability of copying full workouts from one day and pasting them into another without completely removing it from the previous day added to this app, because there are some workouts that I would like to repeat, but I don’t have the patience to completely rebuild the workout on a different day.
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Email, WRITTEN CONSENT
Have been trying to resolve this problem with signing a email? i’m on a phone. It doesn’t allow me to write or type, supposed to EXPRESS WRITTEN CONSENT, when I can’t even sign a email. Simply wanting to try the guest pass out i’m unable to sign your terms and conditions.😬
So bad
the worst app in the world and never works it’s so annoying and the workers don’t even know what goes on with this app
Potentially major issues
I became a Fitness19 member last year, and canceled my membership later on. A few weeks ago, I joined Fit19 again and downloaded the app. However, it didn’t let me login. I tried resetting my password, which I was able to, but it still did not let me login because my password was ‘incorrect’. With the help of an associate at a Fitness 19 location, I was able to login to my account, but this time, whenever I try to access my details, it gives an error message saying: “Can’t find the associated ABC user.” However, the good thing is, the app still works normally and I’m able to save my account details successfully. Overall, it’s a good app, but there are a few bugs that may need attention.
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Can’t log in
I purchased a membership and made an account on my laptop and tried to download the app so i can check in with my phone. Doesn’t let me log in, probably fake app.
Pass
The new update doesn’t have an option to save my pass to the Apple wallet for easy access to check in. Why was this option taken away?
App Won’t Load
I have rest my password. Enter in info and it says its loading “branding” and then kicks me back to sign in screen.
Doesn’t work
Tried to log in with new username and password and just will not work. Obviously a problem with the maintenance of this app.
Not able to login
I get error unable to reset password because of wifi. My phone works everywhere else but this app
Friendly staff
The staff is very friendly compared to most gyms, its clean & has fun classes
Why is my login screen stuck?
I put it my login and it loads to the next screen “downloading system branding” and then takes me back home? :( and theres no customer service phone number or email so who do i ask for help?? 😭 anyone else having this issue still?
Maybe better if I could open it
I downloaded and created password. Then I answered all the questions required to enter the app and start to look at class schedule so I can book classes. There are no descriptions of any of the classes available. I leave the app and try googling class descriptions but don’t find the info I need. When I go back to the app it crashes. I reopen it and it asks me to log in but tells me my log-in info is incorrect and I should recheck. I repeat log-in. No joy. I try deleting the app and resetting password. Same story. I do this three times, and still no joy. It won’t recognize my log-in credentials, so I can’t get into the app. Complete waste of time
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Can’t add membership card to apple wallet
When trying to add card, it says “could not add card. Try again later, or contact your card issuer for more information”.
