Not working
App is not opening white loading screen
App does not work for me in SoCal
I have been a Kaiser patient for 15 or 20 years in Northern California and the app has always worked perfectly for me for making appointments seeing messages lab results, scheduling and especially keeping track of and re-ordering prescriptions. When I switch to SoCal with a new ID number, completely new plan when I pull up my new plan everything immediately switches back to all my old information doctors I cannot pull up any messages. I cannot see lab results. It has been extremely frustrating. I am very familiar with how to use the app two or three people of tried to help Kaiser tech department, but it switches back to my old account
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Latest update and new T&Cs pop up causes App crash
iPad Pro with IOS 17 latest updates… Touch ID auth on app followed by immediate crash.. no way passed crash… jeez. Developer response shows utter incompetence.. iPadOS 17 is latest version.. no version 18 for this model. Mistakes - 1. no warning in advance like Health Equity did;2. Making update available on incompatible device…
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The most difficult app to navigate in my phone
This interface is so confusing. I constantly accidentally exit out of the whole page. Setting up an appointment is such a pain because they’re always booked up and the app doesn’t do a good job in letting you know that. It also takes forever to load sometimes whether I’m on WiFi or not.
Messaging App on Website is helpful
I use it all the time to communicate with my care team.
