Kaiser Permanente User Reviews

Customer Experience

Positive experience51.4% of reviews
Neutral8.2% of reviews
Negative experience40.4% of reviews

~ Based on 2,440 written reviews from the US App Store.

What users say

Is Kaiser Permanente Safe?

Kaiser Permanente appears safe based on user ratings. AppsHunter Safety Score for Kaiser Permanente is 96/100.

This assessment is based on 1,056,957 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.8% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 1,056,957 App Store ratings for Kaiser Permanente.

Is Kaiser Permanente Legit?

Kaiser Permanente appears to be a legitimate app. AppsHunter Legitimacy Score for Kaiser Permanente is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Online RX

So simple and convenient!
Thank you, Kaiser

Unprofessional

Dr. J. Ricardo Mercado
Has diagnosed me on Friday and I have not had my appointment yet on Saturday !!??

Can’t Access

This app seems to be having system issues and won’t let me get past the sign in screen. I have to use a web browser because the app won’t work every single time.

Autofill Medication

The convenience of autofilling my medication can’t be described! It is comparable to autopay of my credit cards and mortgage payments. It’s one thing I don’t have to remember or worry about. This is so convenient for us seniors!

Dr. Vijay R. Dhoopati

I saw Dr. Vijay R. Dhoopati, MD and he was so intentional about this visit and my health he gave good medical advice, he was patient, very informative about my health conditions and he served, I definitely recommend him.

Excellent and convenient

Thank you for such an easy app to use. Even when I’m traveling I can easily get my medication.

App

Privacy settings are not adjustable. There is only one setting, no options but to agree.

KP App

I love how user friendly this app is and as to how it runs so smoothly. I also love the simple fact that you can do just about everything on this app, like set up most appointments, see past visits, check test results, refill or order prescriptions etc.

NO LONGER FUNCTIONS!!!

I hate apps such as this one trying to force me to buy a new phone. Because my operating system won’t update any longer now your app doesn’t work. So now you are forcing me to no longer use your app SO ITS USELESS!!!

Developers who are not customer focused SHOULD BE FIRED. I used to manage IT Quality for an entire international healthcare hospital company. I would never of allowed such a horrible bad customer service decision.

I’m not BUYING A NEW PHONE because your developers are out of touch. But I may change my insurance.
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Copy and paste

Need a feature in kp app to copy and paste from memo or other app. Need improvement on test result page. Need to go back every time to see other results.

so confusing to navigate

I get an email about a new message so I login to the app. No new message. I open my email again and click on the link. It doesn’t open the app, it opens the site, and the login doesn’t work for that. Cool! Things and so spread out so many places it’s an absolute nightmare.

Therapy pricing

Does not show

Fast results give. As promised

Dr Jordan took a shaved skin section off a wound on my leg t on have it tested. As promised I’ve received test results within 5 days and told the surgeon’s office will be reaching out to me to schedule removal. Dr Jordan always makes me feel safe with what he tells me and is very kind.

Hi

Great

App not made for patients

This is the worst working app I have ever used. I think the company made this app difficult on purpose. So patient can have access to what they need

Sending photos to doctor

I had trouble attaching photos to an email to my doctor. Instead of just being advised about my settings not allowing it, you should maybe include to check your settings in the KP app.

Frustrating

In text messages and emails the links aren’t taking me to website for prescriptions and for making appointments

Web site terrible

Website designed by kiddy programmers who never test their work

Kaiser Permanente

Excellent hospital, I recommend 100%

R.Feldman

Thanks for the delivery