Kaiser Permanente Reviews: Is It Legit?

Customer Experience

Positive experience51.5% of reviews
Neutral8.1% of reviews
Negative experience40.4% of reviews

~ Based on 2,855 written reviews from the US App Store.

What users say about Kaiser Permanente

Is Kaiser Permanente Safe?

Kaiser Permanente appears safe based on user ratings. AppsHunter Safety Score for Kaiser Permanente is 96/100.

This assessment is based on 1,106,268 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 1,080,826 App Store ratings for Kaiser Permanente.

Is Kaiser Permanente Legit?

Kaiser Permanente appears to be a legitimate app. AppsHunter Legitimacy Score for Kaiser Permanente is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Good Program

Really like the managed prescriptions. O don’t have to worry about ordering before I’m out.

this app is useless

i hate both this app and having kaiser

Unable to schedule appointments

For the past week, I’ve been trying to schedule an appointment through the app and unable to. The screen freezes and won’t move past the location of the appointment.

Mail order

Very efficient

Kaiser

You’re awesome. Next day delivery as I paid and I only have 3 days left. I just added auto refill today for next time. I thank you so much. Have a great day.

Changes

Some of the changes have made it impossible to find things previously under medical record.
I have asked for IT support and have not received any help!
I wish it could be reverted to the previous format or fixed to make it user friendly. It is ridiculous that I cannot find my own information!!!!!!!!!!!
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Online pharmacy

The online pharmacy through my app is very easy to use. And having my prescription mailed to me is perfect.

Great

Just Great help

Features non functional

Have tried to enter/update my cell phone number many times over a few months. It’s never works. Still asks for my phone number. It saya I can not auto refill RXs until I enter a phone number:<

Can’t get appointments

It seems to be getting impossible to get appointments as I get older. When getting a refill of heart medication, was told it needed cardiologist approval. They gave me temporary approval and said I needed to make appointment, but my doctor has zero openings so I was told to call back weekly. Tested positive for blood in my stool sample .. can’t get a colonoscopy for 3-1/2 months..
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Always gives me errors

This APP always gives me an error message/ technical difficulties.I can’t view anything

Complicated

I do not like the new format of the KP app

Excellent Website

Very user friendly and keeps getting better

Pharmacy

Would like to see number of refills remaining

Mammogram Motivator

Reminding me to schedule a yearly mammogram appointment- Easy Peasy …

Does not work just loads

Beware most people are giving a review for Kaiser NOT this app. I like Kaiser but this app is terrible. It is so hard to get things done on this app. It will freeze, just load screens, or will have me refill out forms over and over again. I pay for healthcare every month but it’s so hard to use it because of this app. It will not work then I give up. I keep trying to schedule an appointment with my doctor but I give up because the page won’t load and when I go back again now her appointments are weeks out. I have been trying to schedule an appointment since August it’s now October and my doctor’s next availability isn’t until November. I feel like I’m being scammed.
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what's with this mychart app now

umm what happened to the app?

Terrible Update

I'm writing to share my feedback about the recent switch from the Kaiser Permanente app to what is essentially MyChart. I'm highly disappointed by this change. The new version of the app is significantly less user-friendly, and tasks that used to be simple now take more time and effort. I genuinely hope Kaiser will consider switching back, or at least bring back the ease of use members had before.
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Easy to navigate

The app makes it so easy to order prescription and make appointments and review labs

New app is awful

Unfortunately Kaiser destroyed their famous app with this MyChart Epic mess of an app. One of the nice things about Kaiser has been doing so much independently, and their app used to have such a strong patient focus. Now it’s just a royal mess. So sad.