Kaiser Permanente User Reviews

Customer Experience

Positive experience51.5% of reviews
Neutral8.3% of reviews
Negative experience40.2% of reviews

~ Based on 2,626 written reviews from the US App Store.

What users say

Is Kaiser Permanente Safe?

Kaiser Permanente appears safe based on user ratings. AppsHunter Safety Score for Kaiser Permanente is 96/100.

This assessment is based on 1,056,957 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience
1.8% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 1,056,957 App Store ratings for Kaiser Permanente.

Is Kaiser Permanente Legit?

Kaiser Permanente appears to be a legitimate app. AppsHunter Legitimacy Score for Kaiser Permanente is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Wonderful care for many years

I first signed up with Kaiser when we moved to Denver in 1977. I’ve been a patient through well visits, childbirth, an ACL reconstruction, a couple of minor skin cancer issues and now well into my 70s I am discovering my weak links. My providers at Kaiser have been almost uniformly knowledgeable, kind, and compassionate. I have never had to scramble around, looking for help. I am most grateful for the continuum of care I have received.
Jeanette
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app never works

I can never log in always says technical error

The best

The best health care company anywhere

App sucks

Doctors are even worse

Easy to use

KP made easy for me to schedule and refill my prescriptions.

Faulty wiring

Kaiser is like the wal-mart of healthcare.

Not enough providers

I have been a Kaiser client for 40 years. The care has declined in recent years because there are not enough family medicine providers. The App doesn’t help with this issue. The soonest I can see a doctor is 2 weeks out?

Facilidad y agilidad

Nos ahorra tiempo y hace que las cosas sean mas fáciles, además confiables

Neglect of Mental Health

I have been struggling to get that proper car that I need for years with little success. Appointments are too far apart. Resources are very limited. This company does not prioritize its patients. Your staff does. They’re incredible. But the company doesn’t have its patients best interests.

Stop pressuring your Therapists to “graduate” patients. That is absolutely unacceptable. This is an exemplary example of the lack of nuance this company has regarding mental health treatment. Therapy is lifelong. We build relationships with our therapists, yet we don’t have the money to pay out of pocket. You dangle a service in front of us and yank it when it seems to interfere with your bottom line.

Be better.
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Grateful

I’m extremely grateful to Kaiser for helping me through this entire process. Everyone I’ve interacted with has been helpful, caring, and supportive. They made what could have been a stressful experience much easier to navigate. I truly appreciate the communication, guidance, and care I’ve received throughout the process. Thank you, Kaiser!
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Trying to schedule an appointment

Worst app ever trying to schedule an appointment it keeps spinning and spinning won’t let me in to schedule an appointment then when it finally does appear, it says try again like somethings wrong with your app

Slow and buggy

Abnormally slow and crashes intermittently

Receipts print out of you app

Love it but can you add the itemized receipts so we can just print and not need to wait or call?

Highlightkp.org

Tell me all I need to know about appointment test results without having to call Kaiser

More expensive then Costco

I am looking for a less pricey way to get my meds and it looks like Costco AND amazon pharmacy s are better priced for me

Terrible pharmacy

Your pharmacy employees need lessons in humanity and humility

Message

Great way to communicate with our Dr.

Very slow but great features

Takes a long time to load and having trouble with health benefits section on a daily basis.

Prescriptions

Terrible ordering text guide

Buggy

Bad app pointless to use