Awesome company!!
Love this app! I can control my membership, book classes, order smoothies, bring a friend, and there is even a crowd meter!
Bad app
Can’t even access my account after signing up
Scammy
It’s all very scammy. All app functions will work for me except cancellation or freezing my account. Their membership email for cancellations won’t let me send an email either, and their site even blocks me when I try to go to their cancellation page. It all feels like an effort to make it as hard as possible to cancel for someone who may not be able to make it in.
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Maps lacking
I like the ease of use in the app, I t just fails to continue the intuitive flow whenever the maps are shown. Like, why doesn’t it just show the closest gyms to me on a map by default? It’s asking me to enter my current location in order to see my results on a list. Can it just show me gyms nearby on a map?
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Booking Classes
This new class reservation system is extremely frustrating and feels much less fair than the old one. Since classes now open days in advance, they are constantly full or heavily waitlisted, making it almost impossible to book classes if you have an inconsistent schedule. I preferred when reservations opened an hour before because people signing up actually knew they could attend, which seemed to give everyone a fair chance.
The current system creates long waitlists that often don’t move, and even being first on the waitlist doesn’t guarantee a spot. Since the change, I honestly haven’t been able to attend a single class I used to enjoy, which is disappointing considering classes are one of the main reasons I pay for this membership.
The current system creates long waitlists that often don’t move, and even being first on the waitlist doesn’t guarantee a spot. Since the change, I honestly haven’t been able to attend a single class I used to enjoy, which is disappointing considering classes are one of the main reasons I pay for this membership.
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