The most frustrating app I have ever used
This app seems to have no logical design to its UI. All your setting is spread out between 1 million different menus. I have had multiple prescriptions shipped to old addresses because there is no way to change, delete, or add shipping addresses!! Why isn’t there a section in your account settings for that!!??? This app is unacceptable and borderline dangerous for a medical corporation to have!
Show more
It reset my entire account just because i wanted to set up an appointment
This entire app is so confusing and set up horribly. I can’t even set up a normal appointment with a healthcare provider without resetting my entire account? Then I tried to reset my password and the only thing I could talk to about it was a stupid ai. I want to be able to talk to someone at all times, this is healthcare not a normal office that has business hours. I chronically need to set up an appointment for a cyst I have and the ai can’t even send me the codes I need. FIX YOUR APP THIS IS HORRIBLE
Show more
Abysmal Scheduling
They make it near impossible to schedule an appointment. They also drop your PCP if you don’t have an appointment in a while, which makes scheduling even more impossible. The cherry on top is that if you use the automated scheduling via the message center, it will tell you they have an appointment next Tuesday: then when you choose that option, it schedules you for a Tuesday a month away.
Show more
They have not listened to my request to delete or modify my own health records
Reviewing my health records is something I notice In real time. Please comply with patient requests more thoughtfully.
Livi sucks
I keep trying to log in livi on the phone and on this app simply does not work grow up and hire a human person preferably one who speaks English
