Billing issues from hell
This company seems like a great idea - quick, accessible therapy sessions virtually from your phone. It really helped me in my time of crisis - until I started getting billed unexpectedly, even though I have insurance. When signing up, they ask you for your insurance provider and immediately approve you for therapy sessions, only to find out that 7 months later, my insurance denied their coverage and now I’m paying thousands out of pocket. And don’t even get me started on trying to understand their billing system - it’s all over the place and makes no sense.
My advise is: only start with SonderMind if you’re willing to pay out of pocket for every session. Don’t expect your insurance to cover it. Don’t be surprised when you start getting billed weekly.
My advise is: only start with SonderMind if you’re willing to pay out of pocket for every session. Don’t expect your insurance to cover it. Don’t be surprised when you start getting billed weekly.
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Notifications don’t work
Notifications never work! Have them on in iPhone settings and app!
Therapist no show for Sessions
I have had3 sessions booked, 1st on was rescheduled, 2nd one no show , 3rd one therapist no showed again
Great when it works
80% of the time the app doesn’t let me log in. My credentials are right (I can go to the website) but the app just spins forever instead of logging me in or timing out.
Horrible and unusable 👎
I wouldn’t recommend anyone use this until they make sure the app actually functions. About 95% of the time, the app doesn’t even load and if it does, it functions like a website from the 90s because it has NO purpose to help anyone - especially if they were traumatized by tech. Will never recommend.
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