Horrible and unusable 👎
I wouldn’t recommend anyone use this until they make sure the app actually functions. About 95% of the time, the app doesn’t even load and if it does, it functions like a website from the 90s because it has NO purpose to help anyone - especially if they were traumatized by tech. Will never recommend.
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App Issues
App doesn’t load or takes forever to load even after re-installing. Very frustrating.
Huge $$$ Scam
Not a Professional Site! I was under the impression that this app would help serve clients like myself with a Professional therapist & it would be helpful?! Not so!
Upon my very first session with mine I was concerned because I wanted to do the video sessions & At first mine only wanted to do the audio sessions.
I had no idea who I was talking to or what she looked like & if her profile picture was even real?
I contacted SonderMind inquiring about my concern for them to not care at all. Telling me that she had the option to just do whatever basically & I’m telling them that I would feel more comfortable with at least seeing who I was talking to ?!
They then advised me that they could “help” me find another “therapist” although I told them that mine was ok for now & that was the only issue at that moment. On her profile it said she did video sessions?!
Upon that first brief initial consultation with my “therapist” I clearly asked verbally if she accepted my insurance & told her twice what mine was.
She said oh yes they accept it and I said are you sure and she said yes and for me not to worry about anything so then we book my sessions.
3 sessions later SonderMind emails me to tell me that my therapist is out of NETWORK??
I immediately contact my therapist who said that she wasn’t “aware” of that and would contact billing?!
Needless to say Billing didn’t help! The SonderMind so call customer service is all about $$$!!! They don’t care about your wellbeing or your mental status!! Such a pathetic way to try to get over on hurting people who obviously needed the services!!!!
I am highly disappointed!!!!
Upon my very first session with mine I was concerned because I wanted to do the video sessions & At first mine only wanted to do the audio sessions.
I had no idea who I was talking to or what she looked like & if her profile picture was even real?
I contacted SonderMind inquiring about my concern for them to not care at all. Telling me that she had the option to just do whatever basically & I’m telling them that I would feel more comfortable with at least seeing who I was talking to ?!
They then advised me that they could “help” me find another “therapist” although I told them that mine was ok for now & that was the only issue at that moment. On her profile it said she did video sessions?!
Upon that first brief initial consultation with my “therapist” I clearly asked verbally if she accepted my insurance & told her twice what mine was.
She said oh yes they accept it and I said are you sure and she said yes and for me not to worry about anything so then we book my sessions.
3 sessions later SonderMind emails me to tell me that my therapist is out of NETWORK??
I immediately contact my therapist who said that she wasn’t “aware” of that and would contact billing?!
Needless to say Billing didn’t help! The SonderMind so call customer service is all about $$$!!! They don’t care about your wellbeing or your mental status!! Such a pathetic way to try to get over on hurting people who obviously needed the services!!!!
I am highly disappointed!!!!
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Deleted my account and that didn’t stop the frustration
Beware— providers can make appointments even after you remove them from your care team and explicitly tell them that you are establishing care with somebody else. I deactivated my account as I wanted switched to a place that my insurance covered completely. Lovett Ndubisi was able to schedule an appointment for me that I never knew about nor consented to. She had previously made an appointment for me I could not attend and did not agree to and I wrote to her not to do that again. The NP was able to schedule an appointment after I had removed from my provider care team and notified in writing via the app messenger that I would not be continuing care with her 2 months prior to my no-show appointment. I notified her in may that i was leaving Sondermind, account deactivation applied for immediately and email confirmation of deletion 6/4, and she attempted to bill no-show for appt 7/10.
Even after account deactivation and paying all bills in full, your credit card remains on your account. The app was smart enough to reject attempts at a no-show billing on my deactivated account. But I feel uncomfortable my credit card remains billable and the customer service agent doesn’t have authority delete the credit card info on a deactivated Sondermind account.
I cannot log into my deleted acccount but still get emails about “check in” questionnaires (which tipped me off about the unethically scheduled appointment). Customer service via is a quick response bot and the customer call line is hard to find on the website for if you have problems. The humans in customer service are kind. Romona was amazing and knowledgeable when handling my billing concerns.
Even after account deactivation and paying all bills in full, your credit card remains on your account. The app was smart enough to reject attempts at a no-show billing on my deactivated account. But I feel uncomfortable my credit card remains billable and the customer service agent doesn’t have authority delete the credit card info on a deactivated Sondermind account.
I cannot log into my deleted acccount but still get emails about “check in” questionnaires (which tipped me off about the unethically scheduled appointment). Customer service via is a quick response bot and the customer call line is hard to find on the website for if you have problems. The humans in customer service are kind. Romona was amazing and knowledgeable when handling my billing concerns.
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Scammy
They aren’t transparent with the charges. $433 billed for a one hour appointment is disgusting and predatory. Taking advantage of vulnerable people is really messed up.
