Long Load times
SonderMind iPhone mobile app has super long load times. Sometimes it doesn’t even load/ gets perpetually stuck on loading screen. Nowhere to report application bugs
TLDR: BUYER BEWARE
I was paired to and set up an appointment with DID NOT show up to the agreed appointment time. THEN, she charged me $127.00 for HER NOT SHOWING UP. I reached out to this therapist regarding the matter and was given excuse after excuse. The app on the patient side does not show time stamps of the therapist responses; however when the therapist does reply you get an email. My appt was at 2pm and the therapist did not show, didn’t even respond to my chat at 215 until later that evening at 6:31…four and a half hours AFTER the agreed time!
I used the contact information on the app (an email) and nothing was accomplished. Then I tracked down a phone number and spoke to a member who filed my complaint/report and said it would take seven days for a resolution. Also that I would be informed of the outcome. That seven day mark was four days ago. These tactics are extremely shady and pose immediate cause for concern. NO ONE has reached out and this is supposed to be an app to help people. Instead it looks to be another scam job where the company looks at you as a cash cow and does not actually care about your well being
I used the contact information on the app (an email) and nothing was accomplished. Then I tracked down a phone number and spoke to a member who filed my complaint/report and said it would take seven days for a resolution. Also that I would be informed of the outcome. That seven day mark was four days ago. These tactics are extremely shady and pose immediate cause for concern. NO ONE has reached out and this is supposed to be an app to help people. Instead it looks to be another scam job where the company looks at you as a cash cow and does not actually care about your well being
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FRAUD! Beware.
I had an appointment with a provider via this service that was cancelled. The platform still charged me for my copay, twice, and the provider still filed a claim against my insurance. This happened back in April 2026 and as of 8/28/26 I am still battling with SonderMind. They have zero customer service and the “cases” I submitted went months without a response. The provider went so far as to produce false documentation that a visit happened outside of the platform, once I filed a fraudulent claim with my insurance (which is also when SonderMind finally decided to answer my case). Fortunately I have the chat transcript from within their own platform to prove the visit didn’t happen. Avoid this service at all costs! Fraud fraud fraud!!
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Not IPad friendly
Why can’t I use the this app on my iPad? The sound doesn’t work with headphones or the camera will set my video upright as I use the IPad
Review
Very useful; Great Resources
