Therapy
The grow up is user friendly and easy to follow. I like the coach tool for in between sessions. It has workbooks to help process trauma. Chase is my therapist and I actually look forward to our appts. 10/10 great app
Ótimo
Ótimo
Great
Best thing I could’ve done for myself.
They kill people
Whatever you do do not trust your mental health to this company. They are completely unethical and they will destroy your life. You deserve better than this. Do not reach out to this company for help. There are other places that can help at this company will only harm you.
Lack of financial transparency
My one complaint (but honestly, is quite a big factor) is the lack of financial transparency. I understand it takes a while for insurance claims to be processed and charges to be filed, but it is entirely misleading to write in your billing page $0 charges. Because a month later, this $0 changed to the charge amount. I researched online after this happened to me, and it apparently is common for people to have unexpected charges from this platform. If Grow Therapy wants to prevent things like this happening and for users to have a good experience, this should not be displayed as $0 but instead as $— with a message explaining that insurance is being processed and this typically takes 30-45 business days. That $0 (and what my provider told me) misled me to believe my insurance covered everything, so imagine my shock when I see bills amounting to almost $500 of the past month roll in. Unbelievable. I am currently waiting on customer support as this is being escalated, so will report again to see how they handle this situation. Not coming back. I have had way better experiences with different providers. Extremely frustrating to have built a relationship with a therapist for it to be cut short.
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