AWFUL COMPANY!!!!!
TALKSPACE IS AWFUL!!! I can’t pick the therapist I want. All the appointment times are either at 8 am or 9-10pm. RIDICULOUS! Talkspace has NO customer service. I’ve been having problems signing up with Talkspace so I called their ‘customer service’ several times. Their people keep telling me to go online. I have already tried to sign up online but their software is so horrible I couldn’t. But they tell me to go online and they offer ZERO help! Why do they have people answer their phones when their agents offer ZERO help? It’s almost impossible to get through to an agent. I encounter LONG hold times and when I did get someone in the phone it sounded like they were in a Southeast Asia call center.
Their app is horrible too. I can’t locate my therapist on their app. They give you names of people I do not want. Their therapist search feature in their app is ridiculous.
I wrote them a long letter explaining my situation but no one at Talkspace ever responded. Their staff is rude or completely indifferent. They don’t care that people have to wait on hold for hours. They offer zero help.
What an awful company! I don’t know how these people stay in business. As I’ve been writing this review I thought they will never read it. They don’t even respond to my letters. And there is no way to write their company through their defective app. TALKSPACE IS AWFUL!!!!!
Their app is horrible too. I can’t locate my therapist on their app. They give you names of people I do not want. Their therapist search feature in their app is ridiculous.
I wrote them a long letter explaining my situation but no one at Talkspace ever responded. Their staff is rude or completely indifferent. They don’t care that people have to wait on hold for hours. They offer zero help.
What an awful company! I don’t know how these people stay in business. As I’ve been writing this review I thought they will never read it. They don’t even respond to my letters. And there is no way to write their company through their defective app. TALKSPACE IS AWFUL!!!!!
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Hidden Fees in Terms and Conditions.
this app just like many others hides the fact deep in the terms and conditions that they can charge up to a $125 cancellation fee if you are to cancel within a 24 hour to 48 hour window. working in psychiatry that charge is just not ethical because of the type of patient that they are dealing with therefore Talkspace is really just a money hungry platform. I understand that the cancellation fee for business can vary and most businesses do have a cancellation fee… charging $125 in this world is just completely unfeasible and downright vicious.
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My mental problems got worse
I had downloaded this app to finally see mental help. Since my health insurance includes up to 6 free sessions I thought sure why not. I had one session where the therapist was 15 mins late but I was desperate for help that I still stayed on. After the brief session I looked and they are now charging me almost $200. I thought well this should be an easy mistake to clear up. When I had called the customer service line. (Mind you I’ve had to try to call over numerous days because the automated system told me no one could help and would end the call. I was persistent and when I finally got ahold of someone they said that’s an insurance thing and they can’t help me. I called my insurance company and they said no since they are the ones responsible for the type of billing it would have to be them that fixes it. My health insurance assisted me and getting ahold of them when this time they say “it was user error on my part for not using the eap code correctly” And since it’s already been billed I was pretty much sol. My health insurance and I both tried explain that my eap code has a start prior to when the actual session occurred and they still said they can’t do anything. So now I’m here trying to warn everybody to please STAY AWAY FROM THIS APP. THIS COMPANY IS AFTER MONEY AND DOES NOT CARE ABOUT ONES OWN MENTAL HEALTH. My health insurance was a lot more empathetic to the situation than the actual mental health app. I will be posting about this all over to get the awareness out! STAY AWAY!!!
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LIFE SAVER
Convenient, effective and helpful. 🤍
Insurance
They give you an “estimated” out of picket pay. It was $0. Boom slapped with $300 bill. And its Due on the next month or they will charge me more. Ironic, its an app that helps with mental health yet ive never been more agitated in my life. Lol
