Horrible experience
This app is awful. It keeps moving me from a mobile app to browser back to mobile and back to browser and logging in 5 times. I could write this app using AI in cursor or clause with a team of 2 in a week. I tried requesting a meeting but never completed the intake to enter insurance info and could not cancel or change the meeting. Was charged $150 which I will never pay. You don’t even have my credit card info or insurance yet. I was open to trying this. I opened a case about the app issues but I can’t even see the response on my phone. Because it keeps moving me from phone to browser to AppStore and I’m updated. I ended up going through my insurance directly because this app was so bad. Again I opened a case and I can’t even view the case because it keeps moving me from mobile to browser in a doom loop. How many missed opportunities for a company are happening because of a horrible app. Shame.. How much money lost. Literally download cursor or Claude and tell it to recreate thus app and it will in 30 minutes
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Therapists are not dependable
I’ve now scheduled appointments with three different therapists and had one actual appointment. The first therapist said “I know I’m not supposed to talk about this.” Then spent 45 minutes of a hour long session talking about politics. The next therapist canceled less than two hours before my session saying that she could not even take me on as a patient. That appointment had been booked for over three weeks and she didn’t tell me until right before it. I just had another therapist canceled on me saying that she was overbooked for the day of the session. This app does not track caseloads or anything related to it. You are better off, finding a therapist on your own!
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Helping
Being able to therapy without leaving my house has been a huge blessing. I am so grateful for the therapist I have.
They cancel almost indefiney everytime
My son has tried this, and all his appointments were cancelled by his therapist for personal reasons. Understandable. But no every single time. I finally built up enough to try this myself, I need the help. I have my first appointment today, then the expected message. So sorry I’m out of town I can’t do our visit.
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Cancelations
While I really love this app and think it has the potential be great. Unfortunately, I have not had that experience, out of the three sessions that I’ve had booked. Two of the counselors have canceled at the last minute. The today was very frustrating because I worked my whole day around it. Really needed it. And opened up to my counselor through text and was excited to receive some help.
It just seems interesting that we can get charged a fee for canceling at the last minute, but they can cancel for things like a family emergency or being really sick, and they have no recourse. It takes a lot for someone to admit they need therapy. For the therapist to not even take the first appointment seriously feels like a slap in the face.
It’s very disheartening. Don’t set an appointment if you can’t keep it. This isn’t a nail appointment.
It just seems interesting that we can get charged a fee for canceling at the last minute, but they can cancel for things like a family emergency or being really sick, and they have no recourse. It takes a lot for someone to admit they need therapy. For the therapist to not even take the first appointment seriously feels like a slap in the face.
It’s very disheartening. Don’t set an appointment if you can’t keep it. This isn’t a nail appointment.
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