Will rip you off
That create fake invoices and accuse you if missing appointments and try to force you to pay for missed appointments and late fees. They do not help you at all. This is a scam
Will not let me pay out of pocket
I’m trying to price out therapy for out of pocket. This app is extremely stressful and disheartening. I thought this would help but it just made me feel worse.
App is great, the experience not so much
If I’m just reviewing the app, it’s fine; the app works well, is easy enough to navigate, video is good.
That said, the overall Talkspace experience is pretty terrible - the therapists are fairly subpar, there isn’t a big selection of them (I tried to change and kept getting offered the same ones), and their policies are super inflexible. e.g., my son broke his arm and I had to take him to the hospital. I messaged my therapist that I had to miss our session, and her only (and repeated) response was that I was going to be charged $140 for missing our session, and there was nothing she could do.
Anyway, my recommendation is to avoid Talkspace and just look to other platforms, or reach out to some local therapists; they will likely have video capabilities themselves.
That said, the overall Talkspace experience is pretty terrible - the therapists are fairly subpar, there isn’t a big selection of them (I tried to change and kept getting offered the same ones), and their policies are super inflexible. e.g., my son broke his arm and I had to take him to the hospital. I messaged my therapist that I had to miss our session, and her only (and repeated) response was that I was going to be charged $140 for missing our session, and there was nothing she could do.
Anyway, my recommendation is to avoid Talkspace and just look to other platforms, or reach out to some local therapists; they will likely have video capabilities themselves.
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You guys are terrible
Waited two weeks to be matched with a therapist for them to not ever match me and then cancel my subscription. This app is terrible and yall are too.
Incredible & Convenient
Life changing. Lower costs, more sessions, and a space that feels as personal as an actual office visit. Highly recommended.
Terrible Pricing
do NOT believe that you will have a $0-$30 copay. the first session alone is $240 before insurance. each session after that is over $100 before insurance. and this is for a 45 minute video session. Also don’t reach out to the help team as they will completely avoid your question and just redirect you to an FAQ site instead of actually helping you. This is genuinely the worst therapy experience I have had, all it has done is create more stress in my life.
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Expensive
They ask you to type in your insurance information but at the end it’s still 100 a week to talk to a Therapist
Therapist Doesn’t Respond
The therapist I was set up with through Talkspace doesn’t respond. Maybe he will reply after weeks, but when he does, it’s a useless, canned “And how does that make you feel?” reply. I told Talkspace I needed a new therapist, and they told me there weren’t any available in California. This app is a total joke and a waste. This is a paid benefit through my employer. It’s a scam and they’re just taking money from people and employers.
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Still charged
App wouldn’t open and appointment missed and I still got billed $125
Fake rehearsed therapy
It’s almost like AI. The therapist is speaking off a prompt. The text messages responses are just pdfs sent from AI. Save your self your time and money. This is your mental health on the line. Don’t risk it with this fake company.
THE WORST
This is the worst therapy I’ve ever come across. I was offered 8 free sessions through EAP. I was making really good progress with this person, only to find out they don’t take my insurance so I had to stop seeing my provider. This was very upsetting and distressing for me as it has taken a lot for me to start therapy and open up with someone. It would’ve been nice to know ahead of time that my provider was out of network and. So much for mental health support…do better.
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Misleading
I was given a provider who supposedly has 0 years of experience in practice and was just a very unfit therapist for me. I canceled before the 24 hour period but I’m still being charged. Support will not help you with anything other than how to pay or login. It was a waist of time and money. You’re also not aware of how much everything will cost till it’s to late.
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Mental Wellness
Great tool for mental wellness.
Loads of Issues
I’ve used this service over the years and sometimes it’s okay other times it’s dangerously non functional. Why am I being matched with a provider outside of my home state that cannot counsel me?!?? I am going through it right now how is this possible
Fix your broken app
App keeps reporting error messages. No one available to troubleshoot the app. No one to call to get help working around a broken app. No one available to help
Predatory
I as totally convince my insurance covered this! It was even a recommended and listed option on my insurance plan. Nope! They decided not to so left holding the bag! Was charged an egregious amount after it was sent back to me; no email about a payment plan or anything. Just takes all your money! Won’t ever use this service again!
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Awful Experience
Had a therapist on here who supposedly specializes in Borderline personality disorder tell me in our first session that I should stop taking my medications because it doesn’t work for the disorder (wtf??) and then proceeds to question my entire diagnosis and basically tell me that I don’t have it right now because I’m not in immediate crisis. My bpd has been diagnosed by a medical professional like what is wrong with you dude??I’ve tried a few other therapists on here and it’s honestly just exhausting just having to go through the same thing over and over again with new people who you can’t connect with and due to the experience with that therapist I can’t seem to trust this platform for therapy so I have had to look elsewhere. Which sucks because talkspace was FULLY covered by my insurance now I have to pay $150 per session for therapy again. Train your therapists better/better background checks!
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Bad Customer Service
Don’t give them your credit card. I had three sessions that popped up that I didn’t schedule. customer service should be inside the app. This is a company that doesn’t want to talk to their customers. They did reverse everything and the billing is now correct. They make it damn hard to cancel your account.
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A Complete Hassle for Medical Records
I’ve been trying for weeks to get medical records. Their AI assistant, because apparently a person does not exist, advised me which form to complete and upload. I completed it, signed it took a picture and uploaded it, got a response saying it’s the wrong form to fill out. Instead of adding the form to the email they sent a link that sent me to the same form I completed. I’ve been in this same loop for WEEKS! Terrible.
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Exceptional
With the exception of a psychiatrist (which cannot prescribe controlled-medication), I now have a therapist that truly supports me and gives me great advice.
