Fake rehearsed therapy
It’s almost like AI. The therapist is speaking off a prompt. The text messages responses are just pdfs sent from AI. Save your self your time and money. This is your mental health on the line. Don’t risk it with this fake company.
THE WORST
This is the worst therapy I’ve ever come across. I was offered 8 free sessions through EAP. I was making really good progress with this person, only to find out they don’t take my insurance so I had to stop seeing my provider. This was very upsetting and distressing for me as it has taken a lot for me to start therapy and open up with someone. It would’ve been nice to know ahead of time that my provider was out of network and. So much for mental health support…do better.
Show more
Misleading
I was given a provider who supposedly has 0 years of experience in practice and was just a very unfit therapist for me. I canceled before the 24 hour period but I’m still being charged. Support will not help you with anything other than how to pay or login. It was a waist of time and money. You’re also not aware of how much everything will cost till it’s to late.
Show more
Mental Wellness
Great tool for mental wellness.
Loads of Issues
I’ve used this service over the years and sometimes it’s okay other times it’s dangerously non functional. Why am I being matched with a provider outside of my home state that cannot counsel me?!?? I am going through it right now how is this possible
Fix your broken app
App keeps reporting error messages. No one available to troubleshoot the app. No one to call to get help working around a broken app. No one available to help
Predatory
I as totally convince my insurance covered this! It was even a recommended and listed option on my insurance plan. Nope! They decided not to so left holding the bag! Was charged an egregious amount after it was sent back to me; no email about a payment plan or anything. Just takes all your money! Won’t ever use this service again!
Show more
Awful Experience
Had a therapist on here who supposedly specializes in Borderline personality disorder tell me in our first session that I should stop taking my medications because it doesn’t work for the disorder (wtf??) and then proceeds to question my entire diagnosis and basically tell me that I don’t have it right now because I’m not in immediate crisis. My bpd has been diagnosed by a medical professional like what is wrong with you dude??I’ve tried a few other therapists on here and it’s honestly just exhausting just having to go through the same thing over and over again with new people who you can’t connect with and due to the experience with that therapist I can’t seem to trust this platform for therapy so I have had to look elsewhere. Which sucks because talkspace was FULLY covered by my insurance now I have to pay $150 per session for therapy again. Train your therapists better/better background checks!
Show more
Bad Customer Service
Don’t give them your credit card. I had three sessions that popped up that I didn’t schedule. customer service should be inside the app. This is a company that doesn’t want to talk to their customers. They did reverse everything and the billing is now correct. They make it damn hard to cancel your account.
Show more
A Complete Hassle for Medical Records
I’ve been trying for weeks to get medical records. Their AI assistant, because apparently a person does not exist, advised me which form to complete and upload. I completed it, signed it took a picture and uploaded it, got a response saying it’s the wrong form to fill out. Instead of adding the form to the email they sent a link that sent me to the same form I completed. I’ve been in this same loop for WEEKS! Terrible.
Show more
Exceptional
With the exception of a psychiatrist (which cannot prescribe controlled-medication), I now have a therapist that truly supports me and gives me great advice.
If I kill myself, it’s on you!
If I kill myself, it’s on you!
Great service provider
Before I found this virtual mental health provider I was dreading beginning therapy again. With the ease of use and flexibility scheduling I was excited. They have a large database of counselors to select from. I love not having to drive anywhere and I love being able to select a new provider if I’m not satisfied with my services. I recommend TalkSpace to everyone I know.
Show more
Jim
She was good and listened as I vented I would recommend her to anyone who needs help. If I had give her a grade for support I would say a million times super helpful.
Inconsistent Providers
The providers I had for both psychiatry and therapy were wonderful while they lasted. Starting from October 2025 I’ve had four different professionals leaving TalkSpace for various reasons. The turn-around I experienced with just starting out with therapy was both draining and inconsistent. My hope is others are able to find consistency without starting over time after time after time…
Show more
Personal Review
If you are dealing with serious issues, I personally don’t believe this platform is a good idea. Please seek professional help elsewhere.
Worst customer service
Absolutely terrible customer service. Double billing myself and insurance for almost a year and have been completely unresponsive to fixing the issue. My provider is great, but this is the absolute Worst management company ever. Avoid them if you can
Empowering
My life has gotten so much brighter since I’ve begun therapy and took power back over my life!
I LOVE my therapy
I honestly don’t know where I would be if it wasn’t for my therapist. She has helped me and guided me soo far and even though I have so much to go I feel SAFE with her and THAT is invaluable
Don't Second Guess It
Give it a chance. Seriously. After years of off and on therapy and needing something convenient that makes caring for myself easy, I decided to embark on the TalkSpace journey. I was apprehensive and not sure that I would be able to connect with someone who I would trust to help me. My apprehension was unfounded because I found the BEST therapist and I wish I wouldn't have talked myself out of getting help so many times before. If you don't have a good connection with who you are matched with, you can move on to someone else because sometimes who you think you're looking for in a therapist is who you need. Try it, get the help you're seeking, and give yourself some grace and space to be the best version of yourself!
Show more
