Providers Don’t Stay
Been on this app for years now and I’ve had to change providers every year or less because they don’t stay with Talkspace. It’s exhausting having to get to know a new provider so often for a continuation of medication with no changes. Deleting this app now and seeking local care.
Poor quality
First therapist didn’t read what I wrote and replied in three paragraphs, two summarizing when she can and can not reply to me - and the third was a brief and incorrect assessment of what I told her was my reason for seeking therapy. My second has not replied or said a word to me. This is the help we offer to struggling people?
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Money grab
I have used this app for the last two years and between the two providers I have seen, both have given subpar care.
My last provider. I caught her looking at her phone texting and she quickly looked up, and started saying something that had nothing to do with what she had asked me.
She then said just go exercise?!?!
so I canceled my next session that was coming up and then talk space had the ball$ to charge me $125 because the provider texting someone and ignoring me was more important. That was money that I needed in my budget. It’s OK for providers to do whatever they want to do. stay away from this app; go to Zocdoc. Seriously! Unless you refund my $125 dont respond with this “we’re sorry you had a bad experience bs”
My last provider. I caught her looking at her phone texting and she quickly looked up, and started saying something that had nothing to do with what she had asked me.
She then said just go exercise?!?!
so I canceled my next session that was coming up and then talk space had the ball$ to charge me $125 because the provider texting someone and ignoring me was more important. That was money that I needed in my budget. It’s OK for providers to do whatever they want to do. stay away from this app; go to Zocdoc. Seriously! Unless you refund my $125 dont respond with this “we’re sorry you had a bad experience bs”
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Charged 82$ for being late
I was late 10 minutes to a session and they charged me 82$ even tho the service was supposed to be provided by my employer
Horrible experience
This app is awful. It keeps moving me from a mobile app to browser back to mobile and back to browser and logging in 5 times. I could write this app using AI in cursor or clause with a team of 2 in a week. I tried requesting a meeting but never completed the intake to enter insurance info and could not cancel or change the meeting. Was charged $150 which I will never pay. You don’t even have my credit card info or insurance yet. I was open to trying this. I opened a case about the app issues but I can’t even see the response on my phone. Because it keeps moving me from phone to browser to AppStore and I’m updated. I ended up going through my insurance directly because this app was so bad. Again I opened a case and I can’t even view the case because it keeps moving me from mobile to browser in a doom loop. How many missed opportunities for a company are happening because of a horrible app. Shame.. How much money lost. Literally download cursor or Claude and tell it to recreate thus app and it will in 30 minutes
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Therapists are not dependable
I’ve now scheduled appointments with three different therapists and had one actual appointment. The first therapist said “I know I’m not supposed to talk about this.” Then spent 45 minutes of a hour long session talking about politics. The next therapist canceled less than two hours before my session saying that she could not even take me on as a patient. That appointment had been booked for over three weeks and she didn’t tell me until right before it. I just had another therapist canceled on me saying that she was overbooked for the day of the session. This app does not track caseloads or anything related to it. You are better off, finding a therapist on your own!
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Helping
Being able to therapy without leaving my house has been a huge blessing. I am so grateful for the therapist I have.
They cancel almost indefiney everytime
My son has tried this, and all his appointments were cancelled by his therapist for personal reasons. Understandable. But no every single time. I finally built up enough to try this myself, I need the help. I have my first appointment today, then the expected message. So sorry I’m out of town I can’t do our visit.
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Cancelations
While I really love this app and think it has the potential be great. Unfortunately, I have not had that experience, out of the three sessions that I’ve had booked. Two of the counselors have canceled at the last minute. The today was very frustrating because I worked my whole day around it. Really needed it. And opened up to my counselor through text and was excited to receive some help.
It just seems interesting that we can get charged a fee for canceling at the last minute, but they can cancel for things like a family emergency or being really sick, and they have no recourse. It takes a lot for someone to admit they need therapy. For the therapist to not even take the first appointment seriously feels like a slap in the face.
It’s very disheartening. Don’t set an appointment if you can’t keep it. This isn’t a nail appointment.
It just seems interesting that we can get charged a fee for canceling at the last minute, but they can cancel for things like a family emergency or being really sick, and they have no recourse. It takes a lot for someone to admit they need therapy. For the therapist to not even take the first appointment seriously feels like a slap in the face.
It’s very disheartening. Don’t set an appointment if you can’t keep it. This isn’t a nail appointment.
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Best Therapists, Great App, & Calendar Invites!
Talkspace has the best Therapists, a great app, & editable calendar invites!
Horrible Experience w/Customer Service
I spent weeks trying to get them to update my account from individual to couples. My EAP requested the change. I sent numerous messages. I submitted a ticket and got an AI response. I called numerous times and was told different things every time. I ended up unable to attend my appointment with my child because they could not make a simple change. What an absolute waste of time and energy.
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App is broken
Can’t sign up. Doesn’t work. Have used talk space many times over the years and now the app just doesn’t work. Don’t get me started on the new chatbot feature.
Check BBB ratings before signing up for this
In my personal experience, I got cancelled on by 2 different providers and this is not a one time thing. It happens often. Cancelled day of appointment.
Changed my life!
I’ve been using talkspace for a few years now, sometimes having consistent weekly therapy, and some lulls when it was less necessary. But having started therapy again has been wonderful, I feel lighter as a human being, mothers, wife, employee, friend, daughter, person, etc… I did also begin using a psychiatrist on here and that’s been very helpful to have my meds adjusted. I feel both of my providers really care about helping others and it shows. I appreciate their hard work and always showing up, when sometimes I haven’t wanted to even show up for myself. A always feel better after an appointment.
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Had high hopes, BUT…
I really liked the therapist that I found through this app. HOWEVER, on our second session the app all of a sudden started malfunctioning and cut our session short. Then upon logging back on it asked me for my credit card info and I couldn’t log back on to complete our session until I’ve filled it out. Couldn’t this have been asked when I signed on? Or perhaps AFTER the session? Absolutely RIDICULOUS.
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Grateful
I have been doing talk therapy on and off for years now and the professionals on Talkspace have been such a blessing!
I love how easy the app is to use and the notifications and reminders because otherwise I would miss my appointments quite honestly.
Great tool, if your insurance participates I highly recommend!
I love how easy the app is to use and the notifications and reminders because otherwise I would miss my appointments quite honestly.
Great tool, if your insurance participates I highly recommend!
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Time zones how do they work
Talk space has a recurring problem with timezone. So you book your appointment but it’s in the wrong timezone.
And for me, it was both wrong. Timezone in chat was different than the timezone for booking appointments, yet in settings it says my timezone is correct.
Repeatedly reached out to their tech support and it’s still
Happening.
And for me, it was both wrong. Timezone in chat was different than the timezone for booking appointments, yet in settings it says my timezone is correct.
Repeatedly reached out to their tech support and it’s still
Happening.
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Waste of time
I felt like these providers didn’t care on the phone with one provider and she says “what do you want me to do” if I have to tell her what’s the point in seeing her!
I do not recommend anyone waste their time or money on this app I wanted to give them a chance but failing to meet expectations 2 times and I’m done
I do not recommend anyone waste their time or money on this app I wanted to give them a chance but failing to meet expectations 2 times and I’m done
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Terrible connection issues
For some reason, if you get a call or an alarm goes off during your session, the app goes berserk and you must leave the call and try to rejoin but if you’re near the end of your session, then that’s the end of it. You don’t get to finish talking to your therapist. Oh yea, good luck rejoining the call if the app doesn’t continuously claim that you have connection issues. Then you can only join on the browser.
For an app where so many people are talking about serious things, it’s extremely frustrating how many connection bugs there are.
For an app where so many people are talking about serious things, it’s extremely frustrating how many connection bugs there are.
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App is disappointing
This isn’t against any therapist. I had one therapist 2 years ago. Decided to try again this year, and with a new therapist.
I did the steps I needed, and went through my employer’s EAP. I qualified for 8 sessions, and TalkSpace was linked. Problem started when I was required to log in to my previous account. My EAP wouldn’t update. I tried several times. I couldn’t use my email since it was connected to a previous account. Then log back into a previous account, and no EAP got transferred over.
Decided to go through TalkSpace app, and it says I have the 8 sessions. Went to pick a therapist, and it then said I needed an active room first. Needed to then choose a therapist and make an appointment, then the EAP should connect. It did not.
Looked at my payment plan, and it has my insurance with a copay. Took that account off, to try and connect the EAP (FREE) sessions. Still not connecting. Ended up cancelling my session, because I couldn’t get a reply from the therapist if he accepts EAP or from the AI Ticket response that I submitted for my EAP not connecting.
THEN I just learned today that I was charged $125 for a late cancellation, which was 20 days ago. On a card that I have no idea where they have that card on file because I did not see it listed on any area on the TalkSpace app.
I was forced to create an appointment to get my EAP sessions started. I’m sure there were other options I could have taken to finally get a real person to help with connecting my EAP. But when you’re in the middle of trying to mentally keep yourself afloat, you don’t think straight. I should’ve just paid the $15 insurance copay, so I wouldn’t get anxiety of being charged the $125 late cancellation fee. I want to cancel my TalkSpace account.
I did the steps I needed, and went through my employer’s EAP. I qualified for 8 sessions, and TalkSpace was linked. Problem started when I was required to log in to my previous account. My EAP wouldn’t update. I tried several times. I couldn’t use my email since it was connected to a previous account. Then log back into a previous account, and no EAP got transferred over.
Decided to go through TalkSpace app, and it says I have the 8 sessions. Went to pick a therapist, and it then said I needed an active room first. Needed to then choose a therapist and make an appointment, then the EAP should connect. It did not.
Looked at my payment plan, and it has my insurance with a copay. Took that account off, to try and connect the EAP (FREE) sessions. Still not connecting. Ended up cancelling my session, because I couldn’t get a reply from the therapist if he accepts EAP or from the AI Ticket response that I submitted for my EAP not connecting.
THEN I just learned today that I was charged $125 for a late cancellation, which was 20 days ago. On a card that I have no idea where they have that card on file because I did not see it listed on any area on the TalkSpace app.
I was forced to create an appointment to get my EAP sessions started. I’m sure there were other options I could have taken to finally get a real person to help with connecting my EAP. But when you’re in the middle of trying to mentally keep yourself afloat, you don’t think straight. I should’ve just paid the $15 insurance copay, so I wouldn’t get anxiety of being charged the $125 late cancellation fee. I want to cancel my TalkSpace account.
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