Therapy Done Easily
I truly had no idea that my insurance would cover therapy let alone cover it 100% for as long as I needed to go. My therapist is amazing and wonderful and I really don’t know what I’d be doing without her. A week after I started therapy, my goddaughter overdosed and was on life-support for a week before we took her off and she died. Six months later, I was diagnosed with stage 4 cancer. Honestly, if I had not had my therapist and been able to access her support once a week, I don’t think I would still be sitting here. Check your insurance, all I did was call the number on the back of the card and ask if they covered therapy. A year later, I’ve been going once a week all this time and thanking the universe for my therapist every week!
Show more
Beware of billing department
Therapists and the tech side of platform are good. Be very wary and mindful that their billing department will charge you at completely unpredictable times, taking out large amounts all at once. I specifically had multiple conversations with them through the AI app portal (the only way to contact them). Eventually I’ve been connected to a person and they still made this mistake three times in 6 months.
Show more
Life changing
So easy I thought it was too good to be true! Partnership/ mediCal never covered much therapy in the past but they do here!! Just a few clicks, and you can see hundreds to choose from, all covered by your specific insurance! You don’t have to fish through a list. If you see them, they are covered. So cool, so simple. I have a psychiatrist for mental health meds and a therapist all I one place and my life has “grown” tremendously!
Thank you Grow!!
Thank you Grow!!
Show more
Frustrating
I am content with my therapist but very much dissatisfied with grow web navigation channels that makes it very difficult to find my person to make regular appointments with a hassle and hunt just to continue regular appointments.
Worst Experience
This service is horrible. First session was rescheduled ahead of claimed it was double booked. Then during my first session my first thing I brought up was making sure insurance coverage was good and I would just be paying my copay. She said yes, then 3 days after first appointment she said she doesn’t take my insurance. She could still see me if willing to pay out of pocket. So she just wants more $$. Absolutely it. Do not use this service.
Show more
The best app for all needs
Since I have been on grow I feel like someone believes in me. I have had all good sessions even if I didn’t completely click with someone I had the opportunity to change them out. Grow is for everyone. I’ve grown a lot as a result of being a member of grow I referred friends and family. All appointments is up to you and they accept most insurance. Don’t be afraid come on to the team you won’t regret it.
Show more
An excellent first appointment
Joe guided a very productive introductory session. My husband and I closed the session feeling encouraged.
Favorite App
Easy to find good therapist
Disappointing experience and unexpected charges
I did not have a good experience with Grow Therapy. I was initially told my cost would be $0, but a week or two later I was charged a much higher amount than expected. I had to go back and forth with them multiple times before they finally acknowledged that the mistake was on their end.
The customer service experience made everything even more frustrating. I did not feel supported or helped, and having to fight to get a billing issue corrected was incredibly stressful especially when you’re already dealing with your mental health and reaching out for therapy because you need support.
I really hope they improve their billing transparency and customer service, because no one seeking mental health care should have to deal with this kind of added stress.
The customer service experience made everything even more frustrating. I did not feel supported or helped, and having to fight to get a billing issue corrected was incredibly stressful especially when you’re already dealing with your mental health and reaching out for therapy because you need support.
I really hope they improve their billing transparency and customer service, because no one seeking mental health care should have to deal with this kind of added stress.
Show more
Recommend for anyone
I really do appreciate how this app has worked. I recommend the website more, but the app works just fine. This has a wide range of therapists with a wide range of specialties. Very nice for newcomers, very nice for experienced people that have gone through therapy. 10 out of 10 would recommend.
Fix Messages
The app is overall good but the messaging is difficult to navigate. It’s not intuitive and difficult read a message, type, then read again without sending your message in the first place.
Problem with Provider AI bots give runaround with resolution
I had a therapist/ provider drop me 4 hours before our session during a very stressful time. She lied and tried to blame my insurance. I filed a complaint with Grow and it’s been over a month to see some type of resolution on the matter. I can only talk to AI bots and on chats. No one real has followed up. Know what you are signing up for. Automated logistics to coordinate your therapy. If something goes wrong with a provider there is no remedy and you get placed in a never ending AI circle.
Show more
Too SMALL font & non customizable reminders
I've been having overwhelmed because of the financial distress I'm under which is has only been exasperated by having to deal with online customer service instead of talking to a person
I tried to schedule an appointment one time without my glasses and the fonts on your app are so small that I accidentally scheduled an appointment for 130 instead of for 11:30 AM at the same time I had an aqua Therapy appointment.
When I got the reminder at 10:30 AM, I was preparing to get in the pool so I did not get the message until 1210 when I got out of the pool. I tried to contact the THERAPIST, but it was too late. Customers should be able to adjust when they need reminders. I need reminders the day before in two hours before, but this is not an option to adjust the reminder system, your system is set up, so you only get a reminder the day you schedule and one hour before the appointment that only works if your phone works properly.
When I miss my 11:30 AM appointment and I explained the situation to my therapist and she was willing to contact customer service and let them know that she was waving the appointment. I live messaged someone in customer service and sent them a screenshot where the therapist said she would waive the appointment but they still refused to waive the fee. They said they didn't receive anything . Even though the therapist had emailed them asking them to waive the fee, customer service refused to waive the $75 missed session fee. Wow I know I shouldn't schedule any more appointments without my glasses on, this whole situation is distressing. This is distressing because they not only cancel all months worth of appointments for both my therapist. They also canceled all my Daughter's appointments.
I discovered with appointments are changed within two days of the point that you don't get reminders except for 1 hour before!
I tried to schedule an appointment one time without my glasses and the fonts on your app are so small that I accidentally scheduled an appointment for 130 instead of for 11:30 AM at the same time I had an aqua Therapy appointment.
When I got the reminder at 10:30 AM, I was preparing to get in the pool so I did not get the message until 1210 when I got out of the pool. I tried to contact the THERAPIST, but it was too late. Customers should be able to adjust when they need reminders. I need reminders the day before in two hours before, but this is not an option to adjust the reminder system, your system is set up, so you only get a reminder the day you schedule and one hour before the appointment that only works if your phone works properly.
When I miss my 11:30 AM appointment and I explained the situation to my therapist and she was willing to contact customer service and let them know that she was waving the appointment. I live messaged someone in customer service and sent them a screenshot where the therapist said she would waive the appointment but they still refused to waive the fee. They said they didn't receive anything . Even though the therapist had emailed them asking them to waive the fee, customer service refused to waive the $75 missed session fee. Wow I know I shouldn't schedule any more appointments without my glasses on, this whole situation is distressing. This is distressing because they not only cancel all months worth of appointments for both my therapist. They also canceled all my Daughter's appointments.
I discovered with appointments are changed within two days of the point that you don't get reminders except for 1 hour before!
Show more
AI use absolutely insane
I open my therapy app and my first option is to chat with an AI - lowering the standards of therapy to engage in a capitalistic tech trend is morally appalling. Why use AI if not to cut corners ? I’m no longer using Grow.
Glitches
Recaptcha load on login comes after the prompt for the username and password, which auto-fills. So it requires being logged into twice. Slows down getting into sessions.
Also video and audio often cuts out / unreliable during sessions.
And the user interface is unnecessarily complex. Messages to provider and app chat function distinction should be clearer.
I want to delete old therapists I have messaged in the past. Not an option.
Also video and audio often cuts out / unreliable during sessions.
And the user interface is unnecessarily complex. Messages to provider and app chat function distinction should be clearer.
I want to delete old therapists I have messaged in the past. Not an option.
Show more
Evan Pricco review
This app and it’s services are extremely useful and user friendly!
Finally!
Happy there’s an app! The format is weird on ipad for appointments and I dislike that you can’t delete old providers you have from messages. I wish there was an archive.
PTSD therapy
Great therapist, convenient and complete
Won’t use them again
When I first started using the platform about a year ago, patients were given the option to either pay out of pocket or use their insurance. Since then, the system has changed significantly.
Once insurance information is entered, patients are no longer given the ability to remove it from their account, which I find concerning. I have never experienced this with other healthcare apps or patient portals I regularly use, such as MyPennMedicine.
Additionally, the option for patients to choose between paying out of pocket and billing insurance appears to have been removed. I believe patients should have transparency and control over how their healthcare services are paid for, including the ability to choose self-pay when that option is available.
At minimum, I would like to understand why insurance information cannot be removed once entered and why patients are no longer given the choice between using insurance and paying out of pocket. From a patient perspective, limiting that control over personal insurance information and payment options raises legitimate privacy and transparency concerns.
Once insurance information is entered, patients are no longer given the ability to remove it from their account, which I find concerning. I have never experienced this with other healthcare apps or patient portals I regularly use, such as MyPennMedicine.
Additionally, the option for patients to choose between paying out of pocket and billing insurance appears to have been removed. I believe patients should have transparency and control over how their healthcare services are paid for, including the ability to choose self-pay when that option is available.
At minimum, I would like to understand why insurance information cannot be removed once entered and why patients are no longer given the choice between using insurance and paying out of pocket. From a patient perspective, limiting that control over personal insurance information and payment options raises legitimate privacy and transparency concerns.
Show more
Grow therapy
Highly recommended
