Horrible service
Tried two different therapists, both of them said we did not show up for the appointment even as I was actively waiting in the chat room for the appointment. Even with picture proof I got charged $75 each time. Shady business, I do not recommend.
Good Therapist, Frustrating Billing
The therapist was fine, but the billing/support experience became a problem almost immediately.
If you have an emergency and miss or cancel a session late, you can be charged a cancellation/no-show fee. The app itself processes the charge, but there does not appear to be a straightforward way to speak with a human about it. You are directed back to the therapist, who is the one who set the fee and has to decide whether to waive or reverse it.
That creates an awkward situation where the same person you are seeing for therapy is also effectively involved in resolving a billing dispute with you.
My first session was fine. Unfortunately, billing became an issue almost immediately, and the lack of accessible human customer support made the situation much worse.
If you have an emergency and miss or cancel a session late, you can be charged a cancellation/no-show fee. The app itself processes the charge, but there does not appear to be a straightforward way to speak with a human about it. You are directed back to the therapist, who is the one who set the fee and has to decide whether to waive or reverse it.
That creates an awkward situation where the same person you are seeing for therapy is also effectively involved in resolving a billing dispute with you.
My first session was fine. Unfortunately, billing became an issue almost immediately, and the lack of accessible human customer support made the situation much worse.
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First Time Customer of Grow
Asked to remove insurance as it cost way more than paying out of pocket. I was told I was unable too. First time using the platform and will find a better alternative. Therapist had been great for my two appointments.
Grow Therapy Service
Hey everyone. I just want to totally recommend this service. It will connect you with a great therapist! If you don’t like or connect with the first therapist that you choose just select another one until you get the right fit!
They let you filter therapists by age, race, gender, religion… that way you can find a therapist that is familiar with your background.
This service accepts health insurance as well. I pay nothing out of pocket for my sessions.
They let you filter therapists by age, race, gender, religion… that way you can find a therapist that is familiar with your background.
This service accepts health insurance as well. I pay nothing out of pocket for my sessions.
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No Desktop App?
The app is okay, but when I downloaded the new one it’s rendered as a mobile app layout. I take sessions from my laptop, and I wish the app was responsive to the device.
Life changing
Miss Jackie has been amazing. She gives you practical ways to process. I couldn’t walk through the season without her.
Poor Connection
The connectivity for sessions are spotty and don’t always work. I have been hit with no show fees twice because my therapist is not able to start the session.
Helpful and easy
Grow is a helpful and easy app to use. I found an amazing therapist. I am so happy about these changes I have made to better myself
Stalker Vibes
Unfortunately, she immediately stated that she lives close to me and we are the same age; when I didn’t join her euphoria about this fact, she became immediately cold and shifted 180* within a second. I pass on this Therapist. It’s a red flag to me, when someone mentions they know where I live - it felt ‘off’ and intrusive.
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Scheduling issues
Allowed me to schedule an appointment on a day the counselor does not work. I did not get a notification that it was a non working day until an hour and a half before appointment time and I am unable to reschedule due to it being within the 24 hour period.
Best decision I could’ve made
Therapy along with my psychiatrist have been the greatest blessing and decision I ever could’ve made for myself and my mental health. I’m thankful and grateful everyday that I took the step to get into therapy and also recognize that I wasn’t okay, and that was okay. Now I’m slowly becoming a better version of myself and I’m learning to understanding myself better.
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Pesimo servicio a traves de la app de Grow Therapy
Servicio pesimo. Censuran reviews para beneficio del terapeuta no dejando que el publico pueda ver las experiencias reales de clientes con terapeutas. Contacte a grow por la misma situacion, y se me dejo esperando despues de que grow confirmara que fue censurado. El review no contenia information personal y ningun insulto, solo la experience negativa mencionando la falta de profesionalismo, etica y de respeto de la terapeuta. Customer support despues no me quiso responder mas por lo que escape la situacion con BBB, algo Que se mas eficiente, quejarse del servicio pobre y de censures de esa o cualquier compañía.
Si grow me replica este review Que Los contacte, ya lo hice y recibi por el chat indiferencia con ser ignorada y falsa promesa con el personal a traves de via telefonica. Antes de dejar este review, trate por 2 Dias dialogar y tener una explicacion pero de subpar no Hubo ninguna disponibilidad no empatia en al menos una respuesta.
Si grow me replica este review Que Los contacte, ya lo hice y recibi por el chat indiferencia con ser ignorada y falsa promesa con el personal a traves de via telefonica. Antes de dejar este review, trate por 2 Dias dialogar y tener una explicacion pero de subpar no Hubo ninguna disponibilidad no empatia en al menos una respuesta.
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Be cautious of the charges
When signing up for Therapy, I explained I wanted to use self-pay because my insurance deductible had not yet been met. I made this clear through multiple messages with customer service and the therapist. They scheduled a session with me and afterwards build me $225. The self-pay option was only $100. I have multiple screenshots of multiple chats about this. They are refusing to bill me the self-pay rate. Trying to dispute this took over four weeks with me, having reached out multiple times for an answer. Bad customer service and horrible billing practices.
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The Best Dr
Dr Katherine Smith has been an absolute needed resource to helping get through and understand some major times I had to face since being laid off by this administration! She’s helped with dealing with some traumas I never knew needed dealing with in my 63 yrs of life that’s changed the trajectory of my mental health and life! I really appreciate her mild mannered disposition and comforting voice of reason and she’s become a staple in my home! Onyx and I really appreciate you more than you know😊🙏🏾
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The provider canceled and rescheduled last-minute twice.
The therapist, I was speaking with both times and rescheduled the appointment last minute after I had it on the books for two weeks both times.
Best therapist ever!
Dr. Little was my therapist. After going through six therapist. When I met Dr. Little I knew she was my therapist. She’s the first one that did a care plan and gave me a diagnosis and truly assisted me with tools to get through the most difficult time of my life. I am so grateful to her and GROW. I hope you find a therapist like her with GROW. It was so easy to sign up GROW took care of everything. I give them a 10 out of 10.
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Great service but poor app that doesn’t work well
For video chatting with my therapist, the app is fine. But when it shows me the button to join my session, fill out the pre-session mental health questionnaire, or view a message from my therapist, nothing happens. I always have to manually click the menu on the left and select the option to read messages from there.
That’s half of what I use the app for, yet all of these updates and the button simply doesn’t work. Might as well go back to using the browser at this point.
That’s half of what I use the app for, yet all of these updates and the button simply doesn’t work. Might as well go back to using the browser at this point.
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Life Changing!
Dr. Victoria Heck is absolutely phenomenal and has changed my life in a great way through her holistic approach. She listens, she reassures, she’s informative, extremely knowledgeable, professional, and she cares! I’ll never go to anyone else.
Me Time
I highly recommend this therapy platform. The therapists are extremely thoughtful. They work well with insurance companies. There is a variety of therapists to pick from.
Therapy Done Easily
I truly had no idea that my insurance would cover therapy let alone cover it 100% for as long as I needed to go. My therapist is amazing and wonderful and I really don’t know what I’d be doing without her. A week after I started therapy, my goddaughter overdosed and was on life-support for a week before we took her off and she died. Six months later, I was diagnosed with stage 4 cancer. Honestly, if I had not had my therapist and been able to access her support once a week, I don’t think I would still be sitting here. Check your insurance, all I did was call the number on the back of the card and ask if they covered therapy. A year later, I’ve been going once a week all this time and thanking the universe for my therapist every week!
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