Comparison

Kaiser Permanente vs Surest

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kaiser Permanente

Manage your health conveniently and securely from anywhere. Communicate with your doctor, schedule appointments, refill prescriptions, and access your medical history. Get personalized health information and find care options that suit your needs.

Highlights
  • Email doctor's office
  • Schedule/cancel appointments
  • Refill prescriptions
  • View medical history
  • Find facilities/pharmacies
  • Access digital membership card
  • Integrate with Apple Health
Features
Read full description

Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. With the Kaiser Permanente app, you can easily: • Email your doctor’s office or Member Services with nonurgent questions • Schedule, view, and cancel routine appointments and see information about past visits • Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications • View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results • Choose a doctor by browsing our online doctor profiles • Find facilities and pharmacies near you • Get care in a way that works for you — online, by phone, or in person • Access your digital membership card to check in for appointments, pick up prescriptions, and more • Get personalized reminders and health information as soon as they’re available Allows users to integrate with the Apple Health app to: • Enter information about their health (e.g., glucose readings), so that it can be shared with their care team • View information about their health (e.g., glucose readings) To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.

About

Surest

Compare prices for doctors and health services to find savings. View copays in advance, access your digital ID card, and track claims. This plan offers no deductible and access to a broad national network.

Highlights
  • Compare doctor and service prices
  • See clear copays in advance
  • Access digital ID card
  • View current claims information
  • No deductible
  • Access UnitedHealthcare network
Features
Read full description

Savings start here: Get the free Surest app. With the Surest health plan, prices for doctors and health services are available on the app, so you can compare options. See where you might be able to save money by selecting a different provider or service location, then decide what’s right for you and your budget. You can also see current claims info in the app, and easily access your digital ID card. Plan highlights: • No deductible • See clear copays in advance • Access the broad, national UnitedHealthcare network • Lower prices indicate providers evaluated as higher-value, based on quality, efficiency, and overall effectiveness of care • Generally, your copays are bundled so you pay a single price Get the most benefit from your benefit. Download the app today.

Screenshots

Kaiser Permanente4 screens
Surest4 screens

Verdict

The call

Kaiser Permanente and Surest both sit at 4.8 stars, but that hides the real split: 51% of Kaiser Permanente's written reviews are positive against 14% of Surest's. Kaiser Permanente also leads on ratings volume (1.1M vs 6.6K) and chart position (#42 vs #143). Surest's advantage is iOS requirement (16.6 vs 18.0). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kaiser Permanente holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: Kaiser Permanente has 1.1M ratings behind it against 6.6K, so its average is the more settled of the two. Written reviews point the same way: 51% of Kaiser Permanente's written reviews are positive against 14% of Surest's.

UpkeepUpdate frequency

Kaiser Permanente ships an update every 4 weeks, Surest every 3 weeks. The most recent releases landed on October 30, 2026 and October 29, 2026 respectively.

Scorecard4 real differences · 7 level
Kaiser Permanente versus Surest: the parameters behind the verdict, then further details
ParameterKaiser PermanenteSurest
PriceFreeFree
Rating4.8 (1.1M ratings) — better4.6 (6.6K ratings)
Positive reviews51.4% of reviews — better14.1% of reviews
Number of ratings1.1M — better6.6K
Update frequencyEvery 4 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#42 — better#143
DevicesiPhone, iPad — betteriPhone
Requires iOS18.016.6 — better
Further details — not scored
Size405 MB94 MB
Age rating12+12+
DeveloperKaiser PermanenteBind Benefits, Inc

Customer experience

Kaiser Permanente

All ratings1,106,699 ratings
Positive95.2%
Neutral1.8%
Negative3.0%
Written reviews2,928 reviews
Positive51.4%
Neutral8.2%
Negative40.4%

Surest

All ratings6,624 ratings
Positive90.0%
Neutral1.9%
Negative8.0%
Written reviews291 reviews
Positive14.1%
Neutral5.5%
Negative80.4%

User reviews

Kaiser Permanente

From 1.1M App Store ratings

What we love

  • 🚀 Convenient features
  • 👍 Helpful for ordering prescriptions and viewing test results
  • 🚀 Mostly good app with some improvements
  • 👍 Great care and communication
  • 👍 Best care that can be provided

Room to improve

  • 🐛 Buggy and unreliable app
  • 🤔 Difficult to navigate and find information
  • 🤔 Inconsistent functionality
  • 🤔 Lacks important features
  • 🤔 Poor user experience

Surest

From 6.6K App Store ratings

What we love

  • 🚀 Clear, affordable
  • 🚀 Intuitive health insurance
  • 🚀 Easy to use
  • 🚀 Helpful and intuitive
  • 🚀 Great info on provider cost

Room to improve

  • 🐛 Freezes and incorrect copay
  • 🐛 Inaccurate information
  • 🐛 Glitchy
  • 🐛 Crashes and freezes
  • 🐛 Doesn't work for iOS 26

Bugs and requests

Kaiser Permanente

Reported bugs

4 issues
  • Frequent crashes and loading issues
  • Login and sign-out problems
  • Inaccurate or missing information in the app
  • Inability to access past visit notes and medical records

Requested features

5 requests
  • Ability to copy/paste information from the app
  • Option to view medical history by date or test type
  • Ability to self-report health data like weight, blood pressure, etc.
  • Improved appointment scheduling and availability
  • Better integration between app and pharmacy/medical staff

Surest

Reported bugs

5 issues
  • Login screen freezes
  • App crashes on launch
  • Incompatible with iOS 26
  • Registration not working
  • Redirects to blank screen after login

Requested features

3 requests
  • Add ID card to Apple Wallet
  • Integrate pharmacy info
  • Ability to save favorite providers

In-app purchases

None

Kaiser Permanente

No in-app purchases

None

Surest

No in-app purchases

Questions

Is Kaiser Permanente free?
Kaiser Permanente is free to download, with no in-app purchases.
Is Surest free?
Surest is free to download, with no in-app purchases.
Which has better reviews, Kaiser Permanente or Surest?
Kaiser Permanente is rated higher. Kaiser Permanente averages 4.8 out of 5 from 1.1M ratings, while Surest averages 4.6 from 6.6K ratings.
Do Kaiser Permanente or Surest have ads?
Neither Kaiser Permanente nor Surest shows ads.
Which is updated more often, Kaiser Permanente or Surest?
Kaiser Permanente ships an update every 4 weeks, and Surest every 3 weeks. Most recently, Kaiser Permanente was updated on October 30, 2026 and Surest on October 29, 2026.
Which is more popular, Kaiser Permanente or Surest?
Kaiser Permanente currently peaks at #42 in the App Store charts, and Surest at #143. Chart position reflects recent download velocity rather than total install base.

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