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My Doctor Online (NCAL Only)

My Doctor Online (NCAL Only)

by Kaiser Permanente

88K ratings
334 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • March 5, 2012
  • July 16, 2026

Features

Developer

Kaiser Permanente
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About

Manage your healthcare and your family's in one app. Receive personalized health reminders, access E-visits, schedule appointments, refill prescriptions, and view medical records. Connect with your doctor through video visits.

✓Personalized health reminders
✓E-visits for advice and prescriptions
✓Video doctor visits
✓Appointment scheduling and management
✓Prescription refills
✓View medical records and test results
✓Find doctors and locations
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What users say

Summarized from real user reviews of My Doctor Online (NCAL Only). Based on 88K reviews and a 4.8/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Easy to use
  • 👍Convenient features
  • 🚀Efficient
  • 👍User-friendly interface
  • 🚀Quick appointment scheduling
  • 👍Helpful for managing health
  • 👍Excellent service

Negative things

  • 🐛Glitchy and unreliable
  • 🔍Complicated messaging system
  • 🔍Unintuitive UI updates
  • 🔍Limited functionality
  • 🔍Restrictive features
  • 🐛Frequent crashes
See all reviews

What's New in My Doctor Online (NCAL Only)

9.6

July 16, 2026

Thanks for using the My Doctor Online app! This will be the last version of the app before we transition to the Kaiser Permanente app. Please continue to manage your care with the KP app.

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User reviews

Most RecentHighest RatedLowest Rated

App and website are both horrible

The KP app and website is so frustrating to use. Dead links everywhere and interface is not intuitive at all. our premiums are so high you would think they can pay someone to make a proper app and website.
MzPotatoMzPotato

Useless app

Nothing works on the app anymore and it redirects you to web browser rather than utilizing the app. Literally no purpose anymore for it.
Kev OKev O

App won’t open

The app always worked well in the past, now it won’t open
Low cut socksLow cut socks

No longer user friendly

I used to love the app, but the new update has made it pretty useless. Can no longer do much on the app. It’s very frustrating.
Mnm1208Mnm1208

Ummmm…..what happened???

This was a fully functional app until just recently, and now everything the app is worth using for (appointments, records, etc.) leaves the app and moves you to a browser….why bother even having an app now or using it from a customer standpoint, when it’s quicker just to use kp.org on a browser directly??
Show more
TreyMan13TreyMan13
See 329 more reviews

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User experience

🐞

Reported Bugs

5 issues

Login and authentication issues

Bug

Prescription ordering problems

Bug

Appointment scheduling bugs

Bug

Inconsistent app behavior

Bug

Sync and loading errors

Bug
✨

Requested Features

5 requests

Improve messaging and email functionality

Feature

Streamline UI and navigation

Feature

Add search and filtering options

Feature

Enhance notification system

Feature

Improve integration with other devices and accounts

Feature

FAQ

What does the My Doctor Online app do?

The My Doctor Online app allows Kaiser Permanente Northern California members to manage their healthcare and their family's care. It provides personalized health reminders, enables E-visits for advice and prescriptions, facilitates video doctor visits, and allows for appointment scheduling and management.

What are the key features of this app?

Key features include receiving timely notifications for appointments and health needs, conducting video visits with doctors, scheduling and managing appointments for family members, refilling prescriptions, viewing test results and medical records, and finding doctor and office locations.

Is there a cost to use the My Doctor Online app?

The My Doctor Online app is free to download and use for eligible Kaiser Permanente Northern California members. There are no in-app purchases or advertisements mentioned.

Who is eligible to use the My Doctor Online app?

This app is exclusively for Kaiser Permanente Northern California members. To get started, you will need to sign in with your kp.org user ID and password. New users without a kp.org ID can register directly within the app.

How can I get care for common concerns using the app?

For common health concerns, the app offers E-visits, which provide advice, prescriptions, and can order tests. This allows for convenient access to care without needing a traditional in-person appointment for certain issues.