Wish everything didn’t get rerouted to my browser
I miss doing things in the actual app. It’s nice to access more now in the app but it’s not reaaaally in the app cause it reroutes you to the website. I wish everything was actually in the app
Keeps Directing you to the Website
What’s the point of the app if I have to leave it and view everything on the website.
Used to be good
The app used to be good but now there is no reason to have it. I used to get and do everything I needed through the app. But now, every time I need to message my Dr, reorder prescriptions, make appointments or anything else, the app redirects me to the internet through KP.org. It defeats the whole purpose of having the app. It sucks. Bring back the app that actually worked.
Show more
Stop sending me to browser!
The app is now always sending me to the browser for things like messages and test results. It’s really slow and annoying. Change it back to app native!
FIX THE APP
FIX THE APP
Why?
What does work is fine.
But if you are going to keep sending me to the website the app is kind of pointless.
But if you are going to keep sending me to the website the app is kind of pointless.
Inconsistent Interface
App doesn’t handle everything “in-app”, but switches to a web browser and KP website.
The interface changes and a banner covers controls in the message center, blocking access to the “send message” button. I was going crazy trying to see how to make a new message till I figured out I could hide the other banner, which then revealed the button I needed.
This is bad design and should be fixed. Bad for my blood pressure.
Everything else I used seems fine.
The interface changes and a banner covers controls in the message center, blocking access to the “send message” button. I was going crazy trying to see how to make a new message till I figured out I could hide the other banner, which then revealed the button I needed.
This is bad design and should be fixed. Bad for my blood pressure.
Everything else I used seems fine.
Show more
Easy to use
This app is easy to use. Meets all my needs so far interacting with KP. Scheduling a visit very easy. Video classes are easy and have stable connections. I have used this app for awhile. I have had no negative experiences.
No in-app functionality
This app used to be helpful, now every link opens up a browser - what’s the point of having a separate app if you have to login again and do everything via the website?
Confusing and constantly changing
Poor software design and release strategy. Look no further than Kaiser. Weird split apps, constantly changing for no apparent reason and sunsetting features at random. Years of this awful and slow app make me so frustrated. Developer: do some real user testing and UX design work please. The experience could be better and simpler. Stop building new adjacent apps like kpmeds and NorCal only stuff. Now the messaging center has been removed and pops out to the website? Honestly who thought that was a good experience? No excuses as Claude could build this full app completely from scratch in a day. The engineers know that.
The most frustrating of all is the poor accessibility support. This is unacceptable and should be treated as a first class service to the app.
Take this as legitimate feedback, not an insult, just frustrated user experiences that never seem to resolve.
The most frustrating of all is the poor accessibility support. This is unacceptable and should be treated as a first class service to the app.
Take this as legitimate feedback, not an insult, just frustrated user experiences that never seem to resolve.
Show more
There's literally no point to this app anymore
I don't know why this app still exists, it's basically just a bunch of links to kp.org. You can't check/send messages, you can't order prescriptions, you can't check when your appointments are…this “app” is useless.
My Doctor Online
This will not open when I try to log into my doctor what’s going on? We can’t get to our care provider.
Newer version is pointless
WHY do I need to open a browser to do 99% of the things that are in the app? That defeats the whole purpose of even having the app in the first place. Hate this newer version
Bad
App used to be fairly easy and painless to use. Now it seems that is just a redirect to Kaiser’s website.
Redirects to web
Nearly everything I try to do in the app redirects me to the web, including accessing messages, previous visits, and my health chart. It’s rendered the app completely useless.
KP Meds App?
What happened to the my kp meds app? Is it no longer being used?
Always navigating out of app
With the latest update anything you do on the app just takes you to the website. What is the point of the app now?
Never loads
Poor app. Never loads beyond the title page. Can’t use at all.
Slow
This app is so painstakingly slow and takes a really long time for any information to load.
Update made things open in browser
Why did you do this Kaiser? When wanting to view appointments, “view on my chart” opens in browser. View messages, opens in browser. Test results, same thing. Immunizations, guess what? Past visits, letters, questionnaires. Even the “complete before your appointment”. If I ever need an e-visit…you guessed it. Why?!?? It’s not an app at this point it’s just an easy way to login and easy way to get 8 open tabs that will eventually say “you’re signed out”
Show more
