Great! But...
I’m eight years old and I have my own Fitbit watch. But, I can’t download it, on my iPod, because it has too high iOS. In addition, great game, too high iOS.
Invasive
While reading through their terms and conditions I noticed this in a small paragraph: “I understand that my child's account is like my own Google Account and will provide access to general audience services that have not been designed for children and that will enable my child to do things like communicate with others and see content I may consider inappropriate.” Idk about the rest of you, but I am definitely not ok with my child seeing inappropriate content. With all the horrible things people are doing to children now in days, I rather purchase a safer watch with my phone carrier.
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Horrible
I had cancelled for a month then re subscribed the next month and location, calling and messaging features do not work when disconnected to WiFi making this “monthly” fee of over $10 ridiculous. I do not recommend this device to parents wanting to keep track of their kids or the ability to contact them. Try a gizmo watch through Verizon instead.
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Awful Aesthetics and Usability
There is no excuse for how bad the UI is in this app. The Messages screen uses an aggressively bright, neon green that looks cheap and out of place on iOS. It is visually jarring, makes the conversation harder to read, and feels like a rough prototype rather than a finished product.
Even worse, there is no way to adjust the theme or colors, so you are stuck with it. And basic messaging features are missing. I can’t even send images. I’m used to Viber, which is miles better.
I understand this is “for kids,” but that’s not an excuse to ship something this poorly designed and this limited. Fitbit should redesign the chat UI and add basic features like photo sharing, along with simple customization (theme/colors).
Even worse, there is no way to adjust the theme or colors, so you are stuck with it. And basic messaging features are missing. I can’t even send images. I’m used to Viber, which is miles better.
I understand this is “for kids,” but that’s not an excuse to ship something this poorly designed and this limited. Fitbit should redesign the chat UI and add basic features like photo sharing, along with simple customization (theme/colors).
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No sound?
I was told from support that for incoming calls on the iPhone from the Fitbit ace, there is no sound, only vibration. That’s super dumb. I can’t have my sound on to get notifications that my child is calling or texting me.
Can’t install
I can’t install the app to get ready for my Fitbit ace lte
Messages Lost
If you ever move to a new phone, all your message history with your kids will be lost
Complete waste of money
This app is absolutely useless. It doesn’t connect to the watch at all. I spent over half an hour trying every possible way to pair it, and nothing worked. Total waste of time and money.
Never loads on my phone.
My little brother can call and text me but I can never open his messages because the app says it has no connection. But everything else on my phone works right. Just never this app. Horrible.
Erro_094
It was working fine until it just stopped working and said on the screen that it had to be restored. I tried to restart it, delete the account, change my wifi network to 2.4, tried with a new account and it didn't work at all. It just said that it was wrong. I ended up calling customer service and they never responded.
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Great product but misses key functions
The watch is beautifully designed and so easy to use. The UX is wonderful and kids are proud and excited to wear and use it. However it is infuriating on many levels, examples include: family from outside the US can’t use the app, you can’t send pictures or any kind of media, it doesn’t have a camera, if friends of your child also have the watch there is zero way of communicating between friends. Having spent hours researching which first smart watch to buy, I’m happy with the limits and control that Fitbit Ace provides, but it lacks so much functionality, I wish I’d bought an Apple Watch straight off. imploring Fitbit Ace to update the app so that grandparents abroad can download and use it, and to allow parents to approve connections with friends so that they can text each other!
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Too many games!!!!
All I wanted was a way for my kid to contact me and keep track of his fitness. He spends so much time playing the darn games I have to take it away from him and then we forget to put it back on when he needs it! Why does it even need games. I’m currently looking for a better option. The gaming is ridiculous.
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Pretty good
I like it but it doesn’t work in Canada and I can’t text or call my friends on the watch
Amazing🤩
It functions well, my kids feel really independent and comfortable. It is working well too. We are doing these family quests a lot!🤩
Great watch for younger kids
My daughter loves the ability to reach us after school and can even reach trusted adults through this app. It makes coordinating with parents of friends the watch particularly easy because they always have the watch installed for their own children. Location tracking is great for peace if mind. The wallet function also allows kids to pay for their own things at stores that take Google Pay.
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Fitbit review
Great for letting my bf hack me
Amazing!!!
The Fitbit Ace LTE is a great way for kids to manage their own calling while still having you help them. My kid is always staying connected with me and I am always looking out for him. Fitbit Ace LTE is the BEST!!!!!!
Horrible
Unknown device hacked my device!!
Connect through email
Very difficult to connect. When I canceled my subscription, I lost my 130.00 dollars. No refunds. If you want to try it, only do it for month until you know it’s right for you and your child.
Not what I hoped for
It’s just ok. Overheats frequently, screen broke in the first few days with just normal play, battery life is poor and despite says kids can communicate with “approved” contacts, it’s only with adults that have a smart phone. Not worth the price.
