Fitbit Ace

Fitbit Ace

Stay connected with Ace LTE

174 ratings
54 reviews
Free
With Ads

Details

  • Released
  • Updated
  • May 28, 2024
  • May 6, 2026
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About

Manage your child's Fitbit Ace LTE smartwatch. Securely call, text, track location, and monitor activity. Control contacts and ensure peace of mind.

Secure calling and texting
Real-time location tracking
Activity level monitoring
Contact management
Child's smartwatch management
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What users say

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What's New in Fitbit Ace

26.0415.301

May 6, 2026

* Move Goal - view up to 4 weeks of your child's movement data in the Movement page. * Lunch Break - temporarily pause school mode for a selected period each day to encourage movement during recess.

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User reviews

Great! But...

I’m eight years old and I have my own Fitbit watch. But, I can’t download it, on my iPod, because it has too high iOS. In addition, great game, too high iOS.

Invasive

While reading through their terms and conditions I noticed this in a small paragraph: “I understand that my child's account is like my own Google Account and will provide access to general audience services that have not been designed for children and that will enable my child to do things like communicate with others and see content I may consider inappropriate.” Idk about the rest of you, but I am definitely not ok with my child seeing inappropriate content. With all the horrible things people are doing to children now in days, I rather purchase a safer watch with my phone carrier.
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Horrible

I had cancelled for a month then re subscribed the next month and location, calling and messaging features do not work when disconnected to WiFi making this “monthly” fee of over $10 ridiculous. I do not recommend this device to parents wanting to keep track of their kids or the ability to contact them. Try a gizmo watch through Verizon instead.
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Awful Aesthetics and Usability

There is no excuse for how bad the UI is in this app. The Messages screen uses an aggressively bright, neon green that looks cheap and out of place on iOS. It is visually jarring, makes the conversation harder to read, and feels like a rough prototype rather than a finished product.

Even worse, there is no way to adjust the theme or colors, so you are stuck with it. And basic messaging features are missing. I can’t even send images. I’m used to Viber, which is miles better.

I understand this is “for kids,” but that’s not an excuse to ship something this poorly designed and this limited. Fitbit should redesign the chat UI and add basic features like photo sharing, along with simple customization (theme/colors).
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No sound?

I was told from support that for incoming calls on the iPhone from the Fitbit ace, there is no sound, only vibration. That’s super dumb. I can’t have my sound on to get notifications that my child is calling or texting me.

Developer apps

User experience

🐞

Reported Bugs

15 issues

Location, calling, and messaging features not working when disconnected from WiFi

Bug

Incoming calls on iPhone from Fitbit Ace have no sound, only vibration

Bug

Message history lost when moving to a new phone

Bug

App does not connect to the watch

Bug

App never loads or says no connection

Bug

App stops working and requires restoration

Bug

Customer service never responded

Bug

Some messages are delayed

Bug

Some messages disappear after a bit

Bug

Takes forever to receive text and update location

Bug

App immediately asks for country and says not allowed

Bug

App is completely unusable, clicking does nothing

Bug

App freezes and nothing can be clicked

Bug

Cannot invite spouse to family account

Bug

Cannot contact other kids or their friends, only adults

Bug

Requested Features

15 requests

Allow adjusting theme or colors

Feature

Add basic features like photo sharing

Feature

Allow communication between friends with watches

Feature

Enable parents to approve friend connections

Feature

Allow grandparents abroad to use the app

Feature

Add more parental control options

Feature

More parental settings needed

Feature

Add voice message feature for parents

Feature

More child safety features updates

Feature

More family quests

Feature

More customization of night time hours

Feature

Increase size of keyboard buttons

Feature

Enable parents to call even during school time

Feature

Modify goals to include other exercises

Feature

UI tweaks for better user experience

Feature

FAQ

What does the Fitbit Ace app do?

The Fitbit Ace app serves as the central hub for managing the Fitbit Ace LTE kids smartwatch. It allows parents to securely communicate with their child via calls and texts, monitor their location, and check their activity levels. You can also manage the contacts that your child can interact with.

What are the key features of the Fitbit Ace app?

Key features include secure calling and texting to the child's smartwatch, real-time location tracking, monitoring of activity levels, and the ability to manage the child's approved contacts. It provides parents with oversight and communication tools for the Ace LTE device.

Is the Fitbit Ace app free to use?

The Fitbit Ace app itself is free to download and use. However, the Fitbit Ace LTE device requires a paid Ace Pass data plan to function. Some advanced features may also require a supervised Google Account for the child.

What devices is the Fitbit Ace app compatible with?

This app is designed to work with the Fitbit Ace LTE kids smartwatch. It allows parents to manage and communicate with their child's Ace LTE device. Compatibility for parents' devices is not specified but is implied to be a standard smartphone.

What are common use cases for the Fitbit Ace app?

Common use cases include parents wanting to stay in touch with their child when they are not together, checking on their child's whereabouts for safety, and monitoring their physical activity. It's also used to manage who their child can communicate with on their smartwatch.