Worst customer service
I actually like the app. I switched phones and lost all my saved data . I’ve wrote them
Many times . And got no response . This actually happens years ago. It took them long to answer them but they answered . This time I’m not getting answers . When the app expires I’m
Not renewing it . I’ve been a loyal to the brand it’s the only fitness app I’ve used since about at least 2014 .
Many times . And got no response . This actually happens years ago. It took them long to answer them but they answered . This time I’m not getting answers . When the app expires I’m
Not renewing it . I’ve been a loyal to the brand it’s the only fitness app I’ve used since about at least 2014 .
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Good but needs major update not just bug fixes
The Apple Watch has been out for a while now and yet this fitness app hasn’t updated to take advantage of it; also the ability to add additional apps to correspond with fitness would be amazing.
Worst
I had the free app for years and liked it a lot. Decided to get the premium subscription for $30 and was charged the $30 but it didn’t show in the app. I emailed support twice. Crickets. I even tried support on this and it will not send the message. Where is the customer support?!??
Cardell Jackson - CPT
No matter what app I try, I always seem to come back home 🤷🏽♂️🏋️♀️
Not working
THIS APP IS NOT WORKING ! Don’t pay !
Useless
Meal log does not recognize basic everyday products and over states calories
Paid use only
Appears as a free app in the App Store, with in-app purchases, but once downloaded and logged in will not let you into the program unless you sign up for a subscription. Keeps popping up a “free trial” offer and if you X out of the offer it just pops right back up again.
Useless for meals
Useless for tracking your own meals, it doesn’t explain whether it wants overall calories or calories per portion, doesn’t let you actually add it properly and you can’t edit it once you’ve created it. go look for something better👎👎
Scam
Maybe it should say i have to pay for it before I download it, ive tried so many fitness apps all of them I have to be a certain age or I have to pay PLEASE FOX THIS IF YOU REALLY WANT MONEY JUST ADD LIKE A PREMIUM THING TO IT AND JUST HAVE A FREE THING TOO PLEASE
Good
Good
Great App
Have been using this app for more than a decade. Five stars for the app
Company seeks money grab
I had a stand alone app which was paid for. They terminated the service and went to a subscription. No grandfathering in for early adopters that supported them. I will never support this company and you shouldn’t either.
No longer a free workout app!
Been using this app for about 10 years now. Loved the free features with exercises, building your own custom workouts, and pre-workout plans. Now I can’t even get on anything without it try to get me to subscribe to a paid plan. I’m good, going to find another workout app.
Tried and tried again
I’ve tried numerous fitness apps. This one is pretty good but has some major flaws. Mostly, almost everyone workout I do freezes in the app and the app just shuts down and doesn’t save the progress for that workout. Also, I would rearrange the workouts I’m doing and the app would delete all the workouts entirely and I would have to re-add them again.
Definitely has some bugs. Came back to this hoping they were fixed but doesn’t seem like it so I’m going to go back to my other app.
Definitely has some bugs. Came back to this hoping they were fixed but doesn’t seem like it so I’m going to go back to my other app.
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Love this App
I have been using this app for years and it totally does the job! I love setting up my own programs in here. Some fun pre-made ones as well
Huge file size!! Over 6GB!
This app works fine, does the job but the size of the app is absolutely huge, it’s data can’t be backed up to iCloud, so make sure you have plenty of room on your iPhone
Disappointed
I used to be a user of this from years ago. I received an email inviting back at a special discounted rate. After following the instructions many times in the email to accept the offer I've had zero success. I've sent a number of emails asking support to advise me how to take advantage of the offer but I still have not received any type of acknowledgement. If I can't get a response as a potential customer, what will happen if I need help as a paying customer? There are many quality competing apps that I can spend my money on and recommend to family and friends.
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Disappointed
At first, I was happy about the changes in Fitnessbuddy app until…. I tried to edit my personnalized workouts…. We can’t reorder the exercises after adding them like we used to, by pressing, holding and moving.
Please, help!
Please, help!
Misleading Pricing and Lack of Transparency
I was excited to try this app after seeing the advertised price of $29.99 per year ($2.48/month). However, I was charged $3.99 instead, which doesn’t align with the pricing they promoted. This feels deceptive and misleading, as there’s no clear explanation for the discrepancy.
Customers deserve transparency and honest pricing. If there are hidden fees or other charges, they should be disclosed upfront. This kind of practice damages trust and makes me hesitant to continue using the service or recommend it to anyone.
I’ve reached out to support to resolve this, but so far, the experience has been frustrating. If you’re considering this program, beware of the unclear billing practices.
Customers deserve transparency and honest pricing. If there are hidden fees or other charges, they should be disclosed upfront. This kind of practice damages trust and makes me hesitant to continue using the service or recommend it to anyone.
I’ve reached out to support to resolve this, but so far, the experience has been frustrating. If you’re considering this program, beware of the unclear billing practices.
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Cannot Edit Custom Workouts
I have a premium subscription and have been using this app for several years. The ability to develop custom workouts is a particularly important feature for me. The latest update removes the ability to edit custom workouts — which has been a core feature for more than 10 years. You need to fix this.
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