SCAM
Response from developer
Hello! I am truly sorry to hear that you are having trouble canceling your membership and getting hold of our team. You can cancel your membership at any time by heading to the My Profile - Manage Membership section of your account. I have added the link below for you. If you are still running into trouble, please feel free to email support@fitrxapp.com with the subject line "IOS - FitRx Lydia," and I will be more than happy to assist you. Thank you!! https://go.fitrxapp.com/patient-portal https://www.fitrxapp.com/contact-us
Fraudelent
Response from developer
Hello! I’m truly sorry to hear that our program may not be the right fit for you. Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost. For further assistance, please feel free to contact our Care Team: https://www.fitrxapp.com/contact-us
SCAM
They charged me $2100 without my authorization and continued to hang up on me when I asked to cancel and refund.
Response from developer
Hello! Thank you for reaching out to us regarding this unexpected charge. I want to review the calls you had with our Care Coordinators and your account right away. There is no reason for someone on our team to hang up on you, and this needs to be reviewed. I also want to see what options we have for this order. Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA". I look forward to your email and resolving this issue with you directly. Thank you!
Scammers
That I didn’t ask for and already plan for me what medication to take again without my consent!
Be careful don’t do any business with them and Apple Store should know they’re scammers!
I want my money back immediately!
Response from developer
Hello! I am sorry to hear there was confusion during the sign-up process. When entering your card information, we provide you with the details on the Weight Loss membership you are signing up for. You do pay a monthly weight-loss membership fee to access a Provider and a weight-loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. For further help, please feel free to reach out to our Care Team. We are here and happy to help! https://www.fitrxapp.com/contact-us
My experience
Response from developer
Hello! Thank you so much for your feedback. I have great news! We have recently partnered with an additional pharmacy. This will ensure that future orders go out in a much more timely manner for all our patients. We are excited to be a part of your weight loss journey, and I love hearing about all your successes. If there is anything I can ever do to help, please feel free to email me directly at support@fitrxapp.com with the subject line "FOR Lydia" or reach out to our Care Team. We are all happy to help and wish you the best on YOUR journey! https://www.fitrxapp.com/contact-us
Definitely a SCAM
refund weeks ago, which I have not received either. It was promised to be returned to me in 5-7 days, this was the almost a month ago.
Response from developer
Hello! I am truly sorry to hear that you are having this experience. I would like the opportunity to help you and resolve these issues. Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA". I look forward to your email and helping you further. Thank you!
SCAMMERS
Response from developer
Hello! I am truly sorry to hear that we had to cancel your order due to our partnering pharmacy being out of stock. I understand wanting to receive a full refund. I want to review your account right away to find out why our team was unable to refund you in full. Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA -IOS". Once I receive your email, I will do everything I can to help resolve this issue directly with you. Thank you!
Fraudulent company
Response from developer
Hello! I am so sorry that you have run into this issue. I do want to assure you that when speaking with anyone from our team, you are speaking with a real human. We do not use AI chat operators. You should be able to cancel your membership at any time by heading to your My Profile - Manage Membership section. If you are having trouble, please feel free to email me, and I would be happy to assist. Please feel free to email me at https://www.fitrxapp.com/ with the subject line "FOR LYDIA: IOS". Thank you! https://go.fitrxapp.com/patient-portal/manage-memberships/11227687902
This is a scam!
Response from developer
Hello! I am truly sorry to hear that you are being charged after cancellation and are unable to reach our team. You are able to reach us by emailing support@fitrxapp.com, calling us at 1(507) 502-6507, or messaging us directly in your account. For further help, please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA-IOS". I will be happy to assist you and help ensure you are not charged in the future. Thank you!
Scammers
Response from developer
Hello! I absolutely understand wanting to receive an update ASAP on your order. I am more than happy to assist! Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA". I promise to help get you an update as soon as possible and help ease your mind. Thank you!
Already have an account
Response from developer
Hello! Oh no, I completely understand how login issues can be frustrating. Do not worry, I can help get you back into your account. Please email me directly at support@fitrxapp.com with the subject line "FOR -LYDIA". I will keep an eye out for your email and will be happy to assist you. I look forward to your email!
Fraudulent company
Response from developer
Hello! I am truly sorry to hear that you are having trouble with billing charges. I understand wanting to receive help right away. Please keep in mind that when you sign up for our services, we make it clear when paying the $39 that you are starting a monthly membership. All membership and program details are provided before paying the $39 and accepting our terms of use. If you are being billed and no longer using the service, you can cancel at any time. You can do that here: https://go.fitrxapp.com/patient-portal For further help, please feel free to message us in your account, call us at 1(507) 502-6507, or email our team at support@fitrxapp.com. Thank you!