SCAM
Response from developer
Hello! I am truly sorry to hear that you are having trouble canceling your membership and getting hold of our team. You can cancel your membership at any time by heading to the My Profile - Manage Membership section of your account. I have added the link below for you. If you are still running into trouble, please feel free to email support@fitrxapp.com with the subject line "IOS - FitRx Lydia," and I will be more than happy to assist you. Thank you!! https://go.fitrxapp.com/patient-portal https://www.fitrxapp.com/contact-us
Fraudelent
Response from developer
Hello! I’m truly sorry to hear that our program may not be the right fit for you. Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost. For further assistance, please feel free to contact our Care Team: https://www.fitrxapp.com/contact-us
SCAM
They charged me $2100 without my authorization and continued to hang up on me when I asked to cancel and refund.
Response from developer
Hello! Thank you for reaching out to us regarding this unexpected charge. I want to review the calls you had with our Care Coordinators and your account right away. There is no reason for someone on our team to hang up on you, and this needs to be reviewed. I also want to see what options we have for this order. Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA". I look forward to your email and resolving this issue with you directly. Thank you!
Scammers
That I didn’t ask for and already plan for me what medication to take again without my consent!
Be careful don’t do any business with them and Apple Store should know they’re scammers!
I want my money back immediately!
Response from developer
Hello! I am sorry to hear there was confusion during the sign-up process. When entering your card information, we provide you with the details on the Weight Loss membership you are signing up for. You do pay a monthly weight-loss membership fee to access a Provider and a weight-loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. For further help, please feel free to reach out to our Care Team. We are here and happy to help! https://www.fitrxapp.com/contact-us
My experience
Response from developer
Hello! Thank you so much for your feedback. I have great news! We have recently partnered with an additional pharmacy. This will ensure that future orders go out in a much more timely manner for all our patients. We are excited to be a part of your weight loss journey, and I love hearing about all your successes. If there is anything I can ever do to help, please feel free to email me directly at support@fitrxapp.com with the subject line "FOR Lydia" or reach out to our Care Team. We are all happy to help and wish you the best on YOUR journey! https://www.fitrxapp.com/contact-us
