First month
Response from developer
Hello! Thank you so much for your five-star review! We truly appreciate you taking the time to share your feedback and are grateful to have you as part of the FitRx family. We look forward to working 1x1 with you and helping you achieve your goal!
Scam
Response from developer
Hello! I am truly sorry to hear about this unexpected charge. I would love the opportunity to review this charge and help with the cancellation of your account if you are not moving forward. Please feel free to email support@fitrxapp.com with the subject line "For Lydia" and I will be there to assist you. Thank you!
SCAM
Response from developer
Hello! I am truly sorry to hear that you are having trouble canceling your membership and getting hold of our team. You can cancel your membership at any time by heading to the My Profile - Manage Membership section of your account. I have added the link below for you. If you are still running into trouble, please feel free to email support@fitrxapp.com with the subject line "IOS - FitRx Lydia," and I will be more than happy to assist you. Thank you!! https://go.fitrxapp.com/patient-portal https://www.fitrxapp.com/contact-us
Fraudelent
Response from developer
Hello! I’m truly sorry to hear that our program may not be the right fit for you. Your monthly weight loss membership fee provides access to a Provider, Care Team support, weight loss medication options, a nutrition plan, and a workout plan. We also work directly with your insurance to help obtain coverage for your preferred weight loss medication. If your insurance does not cover your prescription, we may be able to prescribe a non-GLP medication, which is included with your membership, or a GLP medication for an additional cost. For further assistance, please feel free to contact our Care Team: https://www.fitrxapp.com/contact-us
SCAM
They charged me $2100 without my authorization and continued to hang up on me when I asked to cancel and refund.
Response from developer
Hello! Thank you for reaching out to us regarding this unexpected charge. I want to review the calls you had with our Care Coordinators and your account right away. There is no reason for someone on our team to hang up on you, and this needs to be reviewed. I also want to see what options we have for this order. Please feel free to email me directly at support@fitrxapp.com with the subject line "FOR LYDIA". I look forward to your email and resolving this issue with you directly. Thank you!
