Does not work
This app doesn’t even work, don’t bother downloading. Allows you to create an account then when you tap anywhere inside the app it shows an alert that the app is “Under construction”
Inconvenient
This app used to allow you to request an appointment in the app itself. Now you have to call and request an appointment. That in and of itself is trash but they have no extended hours to speak with anyone to schedule an appointment. God forbid it’s winter and your furnace goes out at 10P.M. You’d have to wait until morning to speak with someone and hope there is an appointment available. Not all issues happen between 8-5 CST. That’s lazy and a slap in the face to people who need service.
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Get a different warranty provider
Cannot book the trades online, have to call up and wait hours to speak to representative. They control the businesses who can provide the service. App and website is totally pointless as everything is handled on the phone.. Don’t be fooled. The website looks slick but doesn’t actually offer anything
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Class Action Lawsuit is Likely Coming
Fix’d was sold to Cinch out of Boca Raton fall of last year. The merger took place early this year. Cinch destroyed EVERYTHING. Here’s a rundown that may assist the class action lawsuit that I suspect is coming their way.
1. Cinch substantively changed the coverage of Fix’d warranty holder congrats without informing them.
2. Cinch mired the warranty process with layer upon layer of delay, bureaucracy, and red tape, making it nearly impossible for Fix’d warranty contract holders to make claims against their contracts.
3. To maximize profit on contract financial reserves, Cinch knowingly stopped payment on all Fix’d customers causing lapses in coverage, ending the majority of their contract holder’s coverage without informing them or giving them recourse.
4. For the few contract holders that reminded in force, Fix’d has continued to make filing claims increasingly difficult. They claim the app can be used to make payments, see your contact, file claims, etc. None of that is true. Bad gateway error on the contract for the entire year. Payments were not accepted for months online and are currently intermittent at best. You have not been able to file a claim online for months despite the contract stating that’s that way to file a claim, not to mention their marketing material online.
1. Cinch substantively changed the coverage of Fix’d warranty holder congrats without informing them.
2. Cinch mired the warranty process with layer upon layer of delay, bureaucracy, and red tape, making it nearly impossible for Fix’d warranty contract holders to make claims against their contracts.
3. To maximize profit on contract financial reserves, Cinch knowingly stopped payment on all Fix’d customers causing lapses in coverage, ending the majority of their contract holder’s coverage without informing them or giving them recourse.
4. For the few contract holders that reminded in force, Fix’d has continued to make filing claims increasingly difficult. They claim the app can be used to make payments, see your contact, file claims, etc. None of that is true. Bad gateway error on the contract for the entire year. Payments were not accepted for months online and are currently intermittent at best. You have not been able to file a claim online for months despite the contract stating that’s that way to file a claim, not to mention their marketing material online.
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Is app broken?
Every time I open the app it appears on screen for a moment then shuts down. I have uninstalled and reinstalled the app, restarted phone, etc. and nothing makes a difference. Since this is an app-based company and the only way to track your job number, it would be great if this could be fixed (no pun intended).
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