Does not work
This app doesn’t even work, don’t bother downloading. Allows you to create an account then when you tap anywhere inside the app it shows an alert that the app is “Under construction”
Inconvenient
This app used to allow you to request an appointment in the app itself. Now you have to call and request an appointment. That in and of itself is trash but they have no extended hours to speak with anyone to schedule an appointment. God forbid it’s winter and your furnace goes out at 10P.M. You’d have to wait until morning to speak with someone and hope there is an appointment available. Not all issues happen between 8-5 CST. That’s lazy and a slap in the face to people who need service.
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Get a different warranty provider
Cannot book the trades online, have to call up and wait hours to speak to representative. They control the businesses who can provide the service. App and website is totally pointless as everything is handled on the phone.. Don’t be fooled. The website looks slick but doesn’t actually offer anything
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Class Action Lawsuit is Likely Coming
Fix’d was sold to Cinch out of Boca Raton fall of last year. The merger took place early this year. Cinch destroyed EVERYTHING. Here’s a rundown that may assist the class action lawsuit that I suspect is coming their way.
1. Cinch substantively changed the coverage of Fix’d warranty holder congrats without informing them.
2. Cinch mired the warranty process with layer upon layer of delay, bureaucracy, and red tape, making it nearly impossible for Fix’d warranty contract holders to make claims against their contracts.
3. To maximize profit on contract financial reserves, Cinch knowingly stopped payment on all Fix’d customers causing lapses in coverage, ending the majority of their contract holder’s coverage without informing them or giving them recourse.
4. For the few contract holders that reminded in force, Fix’d has continued to make filing claims increasingly difficult. They claim the app can be used to make payments, see your contact, file claims, etc. None of that is true. Bad gateway error on the contract for the entire year. Payments were not accepted for months online and are currently intermittent at best. You have not been able to file a claim online for months despite the contract stating that’s that way to file a claim, not to mention their marketing material online.
1. Cinch substantively changed the coverage of Fix’d warranty holder congrats without informing them.
2. Cinch mired the warranty process with layer upon layer of delay, bureaucracy, and red tape, making it nearly impossible for Fix’d warranty contract holders to make claims against their contracts.
3. To maximize profit on contract financial reserves, Cinch knowingly stopped payment on all Fix’d customers causing lapses in coverage, ending the majority of their contract holder’s coverage without informing them or giving them recourse.
4. For the few contract holders that reminded in force, Fix’d has continued to make filing claims increasingly difficult. They claim the app can be used to make payments, see your contact, file claims, etc. None of that is true. Bad gateway error on the contract for the entire year. Payments were not accepted for months online and are currently intermittent at best. You have not been able to file a claim online for months despite the contract stating that’s that way to file a claim, not to mention their marketing material online.
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Is app broken?
Every time I open the app it appears on screen for a moment then shuts down. I have uninstalled and reinstalled the app, restarted phone, etc. and nothing makes a difference. Since this is an app-based company and the only way to track your job number, it would be great if this could be fixed (no pun intended).
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Used to be great. No customer service anymore.
So I booked a service for my dishwasher the other day. Technician got assigned only for FIXD to cancel the job a day later, saying my account was inactive.
Really, these amateurs inexplicably cancelled my account, while having a valid credit card on file.. for absolutely no reason at all…
But here is the best part.. you call in thinking it’s an easy solution?? Ha! That’s where you are wrong..
They don’t have customer service. Nothing! All they have is a “claims” department.. and that department will “email the acquisitions department” if you call.. and guess what? No nobody calls you back…
I guess you can imagine… after 5 calls, 5 emails, 2 chats… nothing…l. I am taking my business elsewhere and filing a BBB claim.
Really, these amateurs inexplicably cancelled my account, while having a valid credit card on file.. for absolutely no reason at all…
But here is the best part.. you call in thinking it’s an easy solution?? Ha! That’s where you are wrong..
They don’t have customer service. Nothing! All they have is a “claims” department.. and that department will “email the acquisitions department” if you call.. and guess what? No nobody calls you back…
I guess you can imagine… after 5 calls, 5 emails, 2 chats… nothing…l. I am taking my business elsewhere and filing a BBB claim.
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App closing out
App worked great for a few months but in the last week or so the app will only open for a few seconds and then close out. I have tried deleting the app, restarting my phone, and also made sure there were no updates needed to the app. Nothing has worked. FIXD can you please provide some support?
Not working after the latest update
App will jump out whenever I click on my job or support tab. I’m using IPhone XR. Issue reproducible after reboot.
If I could give them no stars I would
They are horrible! Call about a repair to our freezer I’m February 2021. The contractor came the next day. Said the ice needed to melt first but knew what parts were needed and that it would need to be approved. He took our fridge outside to let the ice melt. It is now mid June our fridge is still outside and not the fridge side has stopped working. We have called multiple times to be told we have the wrong line and transferee us and have been hung up on multiple times. Have tried using the stupid add like the recording suggests only to be told by the stupid bot that they are busy and to send them a message with our email. I have done that both my email and my husbands and NOTHING!!!!! $750 for their coverage it way too much for their lack of empathy and support. I have terminal cancer and the medication I take twice a day daily NEEDS TO BE refrigerated!!!!!! That goodness we have our wine fridge but we now have to shop for our food everyday as we do not have enough cold storage. This company is ridiculous. DO NOT WASTE YOUR MONEY on this home warrant.
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Terrible warranty
This company isn’t worth it, they always find a way to deny the claim so you end up having to pay the service charge. The first time I used them for a broken latch on a washer they couldn’t get the part, gave us no time frame and we were without a washer for two months, when we threatened to cancel our contract they finally got the part.
My latest encounter was for an AC condenser that was making a loud metal on metal sound. The Tech came out and checked it, said the capacitor was bad, said he had the part, it would be covered with the repairs. Take it, this is a $30 part I can replace myself. The tech called it in, FIXD denied the work, said that it has to fully go out before they will fix it, even though it was causing the unit to under perform, it’s still under performing and putting a strain on the system, once they denied the claim the tech offered to do the work on the side... I declined the $200 repair. So in Texas coming into Summer I have to wait for my AC to fully stop working, then put in a service call and hope it doesn’t take them more than a few days to make repairs since I’ll have NO AC working.
I would definitely avoid the company and don’t waste your money or time on them.
My latest encounter was for an AC condenser that was making a loud metal on metal sound. The Tech came out and checked it, said the capacitor was bad, said he had the part, it would be covered with the repairs. Take it, this is a $30 part I can replace myself. The tech called it in, FIXD denied the work, said that it has to fully go out before they will fix it, even though it was causing the unit to under perform, it’s still under performing and putting a strain on the system, once they denied the claim the tech offered to do the work on the side... I declined the $200 repair. So in Texas coming into Summer I have to wait for my AC to fully stop working, then put in a service call and hope it doesn’t take them more than a few days to make repairs since I’ll have NO AC working.
I would definitely avoid the company and don’t waste your money or time on them.
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Customer what?
Maybe I can change my rating after this job is complete. Worst customer service ever. I cannot for me a working phone number and I sat on chat for over two hours (yes I was determined to wait them out but they won).
Do not use Fixd for your home warranty provider
Do not recommend using this service as a home warranty provider. We have scheduled 5 services, all of which we were provided an arrival window for the service provider to arrive. Each time, the service provider has not shown up in the allotted time and in one case did now show up at all. I currently have a dishwasher that is filled with water and has been for over a week now. We’ve had to accommodate our schedules to make these appointments work and have not received the same courtesy from Fixd. I’d highly recommend you look elsewhere when choosing who you are going to use as your home warranty provider.
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Run! They should change the name to Broken
Barely can get anyone on the phone. 3 techs came to my home and now my ac unit sound like it's about to explode. Told the tech it never sounded like that and he said I'll put it in my notes. Called immediately and was told noise is not under warranty. I never had this issue, until your techs touched my unit!!!! Horrible service. I mean horrible! The tech or nice with the exception the one that came to fix my issue and didn't even have the part! You can tell this is a new company unorganized and don't know how to handle issues at all. DO NOT WASTE YOUR MONEY!
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They never fix anything
Typical home warranty they dodge you left and right to avoid getting a tech out to you to fix anything. “Frustration Free” is definitely false advertising. We’ve been waiting a MONTH to get someone out to fix our dishwasher. We’ve called 10+ times and been told over and over that someone will call us the next day. AWFUL !! We went through the same experience in the middle of summer in Arizona with our AC.
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Home Owner
Lots of problems with office follow through and company failure during evidently company turmoil before COVID. I am hoping these internal problems are in the past so I can enjoy the 5 Star experiences most of us clients had in earlier times. I still have not received credits for pool services billed to me after Fix’D stopped that service without warning but still billed me.
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Terrible tech support
I scheduled an appointment for Monday from 7-9am. The appointment was accepted and then later changed to the afternoon on Tuesday without contacting me to see if that time worked for me. Contacting tech support can only be done in the app and it took 4 restarts of the app to get someone online. After I had described my issue, the tech asked what I needed help with. A very frustrating experience. I requested a callback and was told I’d get one. No call was placed.
Ways to improve are simple: If techs are not available during advertised timeframes and days, don’t advertise availability. Have tech support read what clients are reporting in the chat. Call customers when requested.
Ways to improve are simple: If techs are not available during advertised timeframes and days, don’t advertise availability. Have tech support read what clients are reporting in the chat. Call customers when requested.
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Fixd did not allow their repairman to fix the problem.
We are new to Frisco Lakes and choose Fixd as our home warranty provider. Fixd did not fix a plumbing problem which should have been covered under our warranty. The manager claimed the plumbing issue of hot water to the master shower was a pre existing condition when the hot water issue had not been identified on the home inspection report. The previous owners did not identify the problem either. We should have been given a new valve, but the rude manager who hung up the phone on me, just kept repeating that it was a pre existing problem.
Please do not waste your money or time on this warranty company.
Regards, Peter Ackermann
Please do not waste your money or time on this warranty company.
Regards, Peter Ackermann
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Easy to Schedule & Responsive
Fixd has been wonderful for us. It’s convenient and if we need anything, a Tech can be scheduled in a few days. They get the job done.
Best home warranty company!
You can schedule your job in the app which makes it very easy and convenient. You can also track the technician coming to your home so your not having to sit around and wait. Fixd replaced my water heater which was a $900 job that they covered. Highly recommend!
A little confusing
It took a moment for me to realize my home warranty was applied in the standard requests section of the app. I was confused why it was trying to charge me a service fee. I thought it was only for non-warranty requests, turns out it’s also for home warranty requests. I was expecting a “Start a claim” section... not just the regular interface to look for a professional. I wish it was more clear for first time users.
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