Horrible experience
I am told 30-40 min wait. But in waitlist, 30 min comes and i ask where i am on list told 10 minutes more. The receptionist comes out and offers two high tops open to people that just came. So i say what about me and she says well they said they would take hightop u want a booth. Never said i wanted booth. Then all of a sudden we are seated. Now we wait for waitress 15 minutes. She comes and says she was slammed. This place has gone down hill. Service slow. time to find a new place to eat at.
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Very Poor Food on Takeout
I don’t know why Flanigans has takeout. Every time we order out, the food is far inferior to eating at the restaurant. Even the rocking ribs were not good. Takeout seems to be a big part of their business. You would think it would at least have some sort of dedication to it. I waited 15 minutes beyond “your food is ready” time and finally, after I spoke up, somebody said they would look into it. Just bad news. Management should try ordering anonymously and see what they get.
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Online pick up order
I’m a loyal customer I always order Loaded nachos and they are enough to fill two people up , today 1/25/2025 is like the fifth time I order to pick up and my nachos weren’t the same half of them were just lettuce I can’t even feel the cheddar cheese there’s way too much lettuce and it wasn’t in place it was all over is mixed in , they used to gave me the order nicely with the guacamole in the top the sour cream and everything I didn’t even get the sour cream. Hope you guys fix this
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Sharing Data
Sharing of private data and tracking is a no, no.
Don’t know what happened
I placed an order on line November 18th 2025 for prime rib and ribeye dinner to go. I was very disappointed with the ribeye as it had no flavor at all, which was surprising to me as I’ve ordered lots of times and always was very happy with the ribeye that was full of flavor. Maybe different cook I don’t know but it definitely lack flavor.
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Garbage
New “Rewards” program seems geared toward making it so difficult to claim points that you don’t even bother. Great way to mess over customers who have been coming there for years.
Sheridan & university
Yesterday went in with a friend and the hostess was rude, we were going for the bar, but decided on a table and I guess that was against the rules, after the altercation hopefully she was retrained.
New app
I used to go to my local Flanigans a lot but that has been cut out a lot. I don’t like the fact that the first thing you are asked for is your order, also it is very hard to navigate. Since points expire quickly, I am close to marking Flanigans off my frequent go to restaurant. I beg you to give up on this revised plan. I don’t think “Joe” would like it either!!!!
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New program
The new reward program sucks….
Ribs
Ribs dry and overcooked inedible stopped going but decided to give it another try will never go back
Not a fan!
Can’t sign in anymore without agreeing for this app to share information about me and I refuse to do that. That’s ridiculous.
Customer Loyalty
Been a loyal customer for over 25 years and have never been more disappointed in the attention to customer support. Corporate decided to change their lunch rewards policy without giving personal notification even though they have personal details. Lost my lunch cards as well as the online rewards. Absolutely disgusting and unacceptable company management.
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New app makes rewards complicated
Old version was so much better with the code. Before it was 10
Lunches to get a free one. Now if you stick with the lunch special it takes 15 lunches for only $10 that does not cover a meal. So not a “free” lunch. Sad to see.
Lunches to get a free one. Now if you stick with the lunch special it takes 15 lunches for only $10 that does not cover a meal. So not a “free” lunch. Sad to see.
Updated loyalty program
The previous app lunch club feature gave you a free lunch after you had 10 lunches (stamps). The new program gives you points for every dollar you spend (looks like $10 off $150). Not a very good deal for loyalty members anymore.
They updated their loyalty program
Ever since the loyalty update to lunchtime legends the app bow requires my actual phone number. No thanks. Tired of apps collecting info they dont really need.
Terrible
The new, updated app keeps asking me to sign in. The old one was better.
Charges a service fee of $5
I would’ve just called if I knew I was going to get charged $5 for ordering on this app..
FLANNYS FOR LIFE
Nothing like some rib rolls
Service fee???
What is the point of ordering on the app if you’re gonna charge a fee? I guess I’ll keep calling in to order and I could care less about a “rewards” program when I’m basically paying for it lol
Poor quality
I ordered a cheeseburger. My lettuce was wilted . I asked for ketchup and mayo. They didn’t put it on the burger. I didn’t realize that I had mushrooms on the burger, which was my fault. I don’t eat mushrooms. I’m allergic to them so I couldn’t eat the burger, but regardless, my lettuce was disgustingly wilted Didn’t get any straws for our 3 drinks. I did not get any utensils. I will never order for pick up again.
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