Rewards are lousy
For the amount of times I’ve ordered from Pollo Tropical I should have been given an award yet the point system is lack luster and ordering for pick up from the drive thru is ridiculous. They can’t accommodate you even if you have Covid and going inside is not an option! Right now the place is making me go in a circle in their drive thru line because they can’t take my receipt and prepare my order. I drove out of my way just to fine one with a drive thru, I should have just gone inside and coughed on everyone!
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Easy to use
I check for app only coupons all the time. Easy to access.
Can’t get it right
Requested Guava barbecue sauce and received salsa? This is my second order in weeks and both times not correct.
Issue with tropi chop
I can’t use the app when ordering a tropi chop. I have tried emailing pollo trop to fix this issue. When you order a tropi chop and add to cart, it only says rice and chicken. So the employees don’t put beans. This has happened twice to me. The description says rice beans and choice of meat. But in the cart and even on all the receipts, only says rice and chicken. There’s no way of adding the beans. Please fix this.
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Don’t bother buying gift cards
The app takes forever to communicate with the restaurant. I loaded two gift cards to the app and had to order online and they haven’t even gotten my order yet. I wish they made it easier to use
