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Pollo Tropical

Pollo Tropical

Order! Enjoy! Get Rewarded!

43K ratings
298 reviews
With Ads
🌟 Lifestyle
🍔 Food & Drink
Free
With Ads

Details

  • Released
  • Updated
  • March 1, 2014
  • May 15, 2026

Features

Developer

Fiesta Restaurant Group, Inc
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About

Easily order your favorite Caribbean-inspired dishes for pickup or delivery. Join the loyalty program to earn points, receive exclusive offers, and get rewarded with free food. Discover new menu items and save your go-to orders for quick reordering.

✓Browse menu
✓Place pickup orders
✓Place delivery orders
✓Join loyalty program
✓Save favorite orders
✓Find nearby locations
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What users say

Summarized from real user reviews of Pollo Tropical. Based on 43K reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 🍔Delicious food
  • 👍Friendly staff
  • 🚀Easy mobile ordering

Negative things

  • 🐛Incomplete or incorrect orders
  • 🕰️Long wait times
  • 🤖Unresponsive customer service
  • 📍Inconsistent store operations
  • 🤔Confusing app features
See all reviews

What's New in Pollo Tropical

26.5.2026050801

May 15, 2026

We’ve introduced minor enhancements, bug fixes, and performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Family meal

I ordered family meal chicken yesterday. The chicken was OK. The beans were super watery. Absolutely no taste whatsoever at all. Seems like somebody open. I can’t put it on the pan put some water and that’s it the Yuca was dry. It was not the best for your tropical meal I had at all.
???$$dont rent it???$$dont rent it

App is usless

Worst and least intuitive food app i’ve ever used.
Me62833Me62833

order and delivery cancelled eith no reason

After plase the order 2 hrs a head still cancell my delivery a lost my linch time
J.Rios8J.Rios8

There is no point in getting this app

I got the app and then when I got to the drive-through, they told me I had to wait 15 more minutes. What’s the point it had I gone just through the drive-through without ordering ahead I could’ve just waited in the drive-through and I have to wait on the extra 15 minutes.
AfricaGeoAfricaGeo

No whole chicken

When you order a whole chicken they only give you the chicken legs NO breast
Mercedes1956Mercedes1956
See 293 more reviews

User experience

🐞

Reported Bugs

3 issues

App login and account issues

Bug

Unreliable order processing

Bug

Inconsistent app behavior across devices

Bug
✨

Requested Features

4 requests

Ability to edit orders

Feature

Better order tracking and status updates

Feature

Improved rewards program integration

Feature

More customization options

Feature

FAQ

What can I do with the Pollo Tropical app?

The app allows you to browse the full menu, place orders for in-store pickup or delivery, and join the MyPollo! rewards program. You can also find nearby locations, save your favorite orders for quick reordering, and receive notifications about new items and events.

How do I earn rewards?

You can earn rewards by signing up for the MyPollo! loyalty program through the app. After your first purchase, you'll receive a free TropiChop® bowl. You'll continue to earn points on subsequent orders that can be redeemed for various rewards.

Can I order without signing up?

Yes, you can order as a guest through the app. However, signing up for MyPollo! is required to earn rewards, receive exclusive offers, and save your favorite orders for faster checkout in the future.

Is the app free to download?

Yes, the app is free to download. While the app itself is free, you will be making purchases for food and drinks through the app, and there may be ads displayed within the application.

What kind of food can I order?

The app features the full menu of Pollo Tropical, which offers Caribbean-inspired cuisine. You can browse all available dishes, including their signature TropiChop® bowls, and discover new menu items.