App not good
You for get to scam ur app and u lose out on points
Good food - bad Togo people
Constantly leaving the sauces out of the bag even the ones I paid for. I keep thinking they will get it right one day but nope. They owe me $30 in sauce. It’s a pain when you get the order and no sauce. The sauce makes the meal
Horrible Management!!!
Order via App. 30mins. Before pick up. Upon arrival to the window clerk was very nice. Gave me the bag and I noticed one order instead of two. I asked him, (*) spoke to the manager and apologized and asked me to park and go to the lobby and talk to the manager. I told (*) I can wait for them to add the order. Manager said no. Note: My debit card was already fully charged. I told them it is okay. Never mind. I hot home and decided to order my meal again via delivery. They charged my card in the App. again and I never received my meal. What a horrible experience this location have. The management is Terrible! Beyond Terrible. The staff is Excellent! Get rid of Management exercise “Great Service” instead of ownership being greedy and don’t see the reality of the business and take advantage of the “Brand” (which is Excellent by the way. I their other locations). Stay away from this location. Bad! Took my money and kept quiet! Not good! Poor location. And
By the way: Impossible for this location to have a rating of 4.8 ( crooked rating).
By the way: Impossible for this location to have a rating of 4.8 ( crooked rating).
Show more
So far so good
So far my pollo tropical is been good the only thing is i always have the smallest piece of chicken
Food/restaurant review
There were cashiers greeting and doing mobile orders, I placed my order at 17:27 and it wasn’t even prepared until after 17:50. The female cashier kept taking everyone else’s order but mine and I wasn’t sure why so then I proceeded to wait in line for the male cashier and when I was up next he walked away from the register! I received my mobile order 18:07, the large beans were filled halfway and the rice was cold and hard along with the chicken. I didn’t give attitude nor was I disrespectful towards any of the employees for this kind of service. And I didn’t receive any sauces so when I asked they said they’d have to make more when two other people received theirs as I walked away. The address with the terrible service is;
Address:18390 SW 137 Avenue, Miami 33177
Address:18390 SW 137 Avenue, Miami 33177
Show more
