.
I like pollo, but every time I order, something is missing. That happend really often
TTita❤️💋
🥺
I really like Pollo Tropical’s food, but almost every time I order from this location, something is missing. This time, I ordered half a chicken with salad and corn, but they didn’t include the Caesar dressing for the salad. I also ordered two extra cilantro sauces, and neither of them was included. The bread roll and cheese plantains were missing too.
I used to work at Pollo Tropical, so I know how things work and how orders are supposed to be prepared and checked before being sent out. I understand that it can get busy and mistakes happen, but this has become a recurring issue. I genuinely enjoy the food, which is why I keep ordering, but there always seems to be something wrong with my order. I just wish they would pay a little more attention and double-check that everything is included before sending it out.
I used to work at Pollo Tropical, so I know how things work and how orders are supposed to be prepared and checked before being sent out. I understand that it can get busy and mistakes happen, but this has become a recurring issue. I genuinely enjoy the food, which is why I keep ordering, but there always seems to be something wrong with my order. I just wish they would pay a little more attention and double-check that everything is included before sending it out.
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EEliagne
Horrible service
There’s no way to solve a issue on the app. for example the last 3 times I have ordered for delivery the order has been missing items and have had the wrong items. With no way to solve the issue.
$A$$ not on this app
App & Rewards Program
Food is great. But the app sucks since it’s a mission to be able to accrue points. Team members never ask for loyalty barcode/number unless you tell them. And if you didn’t, it’s impossible to use the receipt to add it to your points which is annoying
MMikeAlex444
Worse Company Ever
The store on 60th and 24th in Hialeah apparently does not care about this app, they have they’re own rules, attitude and follow what ever mood the lady at the window has, rude and unapologetic… you guys won’t make it passed Miami as a “company” maybe change the name and staff.
EElGato007x
