Always malfunctioning
This app never works. It’s always freezing. I can’t get points, I can’t be scanned, I can’t add receipts later. This app is totally useless.
Saved my life
Thank you Pollo Tropical for giving me a reason to live again
No help
Something missing from your order? You know, the order you placed on the app? Yeah, there’s no way to report or get your money back through the app so you have to call a 1-800 number.
Missing item - impossible to get refunded
I was so excited about the app and ordering. I ordered 2 family meals and sides along with a chocolate cookie. The cookie was missing. I called the store to get a refund since there was no way to report this in the app. The store transferred me to an automated system that hung up on me. Food is always very good but getting charged for an item that was never delivered and then not getting refunded after I called or through the app is very disappointing
Show more
Not beneficial
The app is ok not able to make many edits or accommodations to order. Rarely receive any rewards even with the amount of times I purchase food.
