Pollo Tropical vs BurgerFi
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pollo Tropical
Easily order your favorite Caribbean-inspired dishes for pickup or delivery. Join the loyalty program to earn points, receive exclusive offers, and get rewarded with free food. Discover new menu items and save your go-to orders for quick reordering.
- Browse menu
- Place pickup orders
- Place delivery orders
- Join loyalty program
- Save favorite orders
- Find nearby locations
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Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. KEY FEATURES • Search for locations near you by zip code. • Browse the menu and discover new items. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!
BurgerFi
Easily order your favorite burgers and sides for quick pick-up. Join the rewards program to earn points, get free fries upon registration, and receive special birthday treats and exclusive offers.
- Order ahead for pick-up
- Mobile payment with saved cards
- Digital gift cards
- Save favorite locations
- BurgerFi Rewards program
- Free fries on registration
- Earn $10 per $100 spent
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The BurgerFi app makes it easier and more convenient to order your BurgerFi favorites from your fingertips. About BurgerFi Rewards: - Get Free Fries upon registration - Earn $10 for every $100 spend - Free treat on your birthday - Exclusive access to offers and promotions App Features: - Skip the line. Order ahead for fast pick-up! - Pay with your phone with saved cards - Send digital gift cards right from the App - Save your favorite BurgerFi location
Screenshots
Verdict
The clearest difference is ads: BurgerFi at none against Pollo Tropical's shown. BurgerFi also leads on monetization model (free vs free with in-app purchases) and review sentiment (40% vs 20%). Pollo Tropical's advantage is ratings volume (43K vs 7K). On price, rating, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Pollo Tropical against 4.8 for BurgerFi. That said, the two scores are not equally well evidenced: Pollo Tropical has 43K ratings behind it against 7K, so its average is the more settled of the two. Written reviews are what separate them: 20% of Pollo Tropical's written reviews are positive against 40% of BurgerFi's.
Pollo Tropical ships an update every 6 weeks, BurgerFi every 3 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Pollo Tropical | BurgerFi |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (43K ratings) — better | 4.8 (7K ratings) |
| Positive reviews | 19.8% of reviews | 40.0% of reviews — better |
| Number of ratings | 43K — better | 7K |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 142 MB | 63 MB |
| Age rating | 4+ | 12+ |
| Developer | Fiesta Restaurant Group, Inc | WAIV |
Customer experience
Pollo Tropical
BurgerFi
User reviews
Pollo Tropical
From 43K App Store ratingsWhat we love
- 🍔 Delicious food
- 👍 Friendly staff
- 🚀 Easy mobile ordering
Room to improve
- 🐛 Incomplete or incorrect orders
- 🕰️ Long wait times
- 🤖 Unresponsive customer service
- 📍 Inconsistent store operations
- 🤔 Confusing app features
BurgerFi
From 7K App Store ratingsWhat we love
- 🍔 Great food quality
- 👍 Easy to use app
- 💨 Fast and convenient ordering
- 🎁 Rewards program
Room to improve
- 🐛 App bugs and glitches
- 🔍 Lack of customization options
- 💳 Limited payment methods
- 🕰️ Inconsistent order preparation times
Bugs and requests
Pollo Tropical
Reported bugs
3 issues- App login and account issues
- Unreliable order processing
- Inconsistent app behavior across devices
Requested features
4 requests- Ability to edit orders
- Better order tracking and status updates
- Improved rewards program integration
- More customization options
BurgerFi
Reported bugs
4 issues- App crashes or fails to load
- Rewards not properly tracked or applied
- Delivery/pickup status not accurately reflected
- Payment processing issues
Requested features
4 requests- Add Apple Pay or Google Pay support
- Improve order customization options
- Provide order progress updates
- Allow redeeming rewards through the app
In-app purchases
Pollo Tropical
No in-app purchases
BurgerFi
No in-app purchases
Questions
Is Pollo Tropical free?
Is BurgerFi free?
Which has better reviews, Pollo Tropical or BurgerFi?
Do Pollo Tropical or BurgerFi have ads?
Which is updated more often, Pollo Tropical or BurgerFi?
Other comparisons
