Always malfunctioning
This app never works. It’s always freezing. I can’t get points, I can’t be scanned, I can’t add receipts later. This app is totally useless.
Saved my life
Thank you Pollo Tropical for giving me a reason to live again
No help
Something missing from your order? You know, the order you placed on the app? Yeah, there’s no way to report or get your money back through the app so you have to call a 1-800 number.
Missing item - impossible to get refunded
I was so excited about the app and ordering. I ordered 2 family meals and sides along with a chocolate cookie. The cookie was missing. I called the store to get a refund since there was no way to report this in the app. The store transferred me to an automated system that hung up on me. Food is always very good but getting charged for an item that was never delivered and then not getting refunded after I called or through the app is very disappointing
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Not beneficial
The app is ok not able to make many edits or accommodations to order. Rarely receive any rewards even with the amount of times I purchase food.
Late irder
⭐️
I came to pick up an order that was supposed to be ready. I arrived 40 minutes after the scheduled pickup time, and my order still wasn’t ready. Very disappointing and a waste of time.
I came to pick up an order that was supposed to be ready. I arrived 40 minutes after the scheduled pickup time, and my order still wasn’t ready. Very disappointing and a waste of time.
App is horrible
The app is pointless because it doesn’t work.
Order was incorrect
This is not for the application itself, but how the order was served. I ordered yellow rice and white rice and also I don’t know if they changed it but I ordered the pork and they gave me a very small portion. It is a pity because I like a lot for tropical food, but experience is not good.
Thank you pollo !
Best restaurant and app ever. So easy and the amount of food it’s all soy for two people.
Burned chicken
I often purchase food from the restaurant located at Golden Gate Blvd in Naples, but today my experience has been like used to before, pretty bad, purchased a whole chicken but it was not a grilled chicken, it was a burned chicken which I had to toss away most of it. I always order to pick up my order,but From now on, I going to check it out before leaving the restaurant 😠😠😠.
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Wrong order, customer services don’t work
Got order wrong, rice not even cooked all the way, fries GONE
App doesn’t work with their system
Placed a pick up order in the app and it did not show up in their system. They didn’t know what to do and had me waiting there for the order to show. Very inefficient!
Love It!
Only thing I’d love to see more of is more rewards and deals on the App. That would be awesome!
How hard can it be…
The food in ALL Pollo Tropicals is really good but UNFORTUNATELY they cannot seem to get the orders done correctly. It does not take rocket science skills to put together any of the meals that they offer from the menu and yet they always mess up the orders. This has nothing to do with whether they are very busy with multiple orders or not. I have been to different stores where they have not been busy and the same thing occur occurs. I just wish that they would pay more attention to the way the orders are placed because clearly is just a matter of reading how the order should be packed and what the customer is requesting.
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No veggies
Ordered three tropichops all the way which means it comes with all the veggies, it came with none.
App not good
You for get to scam ur app and u lose out on points
Good food - bad Togo people
Constantly leaving the sauces out of the bag even the ones I paid for. I keep thinking they will get it right one day but nope. They owe me $30 in sauce. It’s a pain when you get the order and no sauce. The sauce makes the meal
Horrible Management!!!
Order via App. 30mins. Before pick up. Upon arrival to the window clerk was very nice. Gave me the bag and I noticed one order instead of two. I asked him, (*) spoke to the manager and apologized and asked me to park and go to the lobby and talk to the manager. I told (*) I can wait for them to add the order. Manager said no. Note: My debit card was already fully charged. I told them it is okay. Never mind. I hot home and decided to order my meal again via delivery. They charged my card in the App. again and I never received my meal. What a horrible experience this location have. The management is Terrible! Beyond Terrible. The staff is Excellent! Get rid of Management exercise “Great Service” instead of ownership being greedy and don’t see the reality of the business and take advantage of the “Brand” (which is Excellent by the way. I their other locations). Stay away from this location. Bad! Took my money and kept quiet! Not good! Poor location. And
By the way: Impossible for this location to have a rating of 4.8 ( crooked rating).
By the way: Impossible for this location to have a rating of 4.8 ( crooked rating).
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So far so good
So far my pollo tropical is been good the only thing is i always have the smallest piece of chicken
Food/restaurant review
There were cashiers greeting and doing mobile orders, I placed my order at 17:27 and it wasn’t even prepared until after 17:50. The female cashier kept taking everyone else’s order but mine and I wasn’t sure why so then I proceeded to wait in line for the male cashier and when I was up next he walked away from the register! I received my mobile order 18:07, the large beans were filled halfway and the rice was cold and hard along with the chicken. I didn’t give attitude nor was I disrespectful towards any of the employees for this kind of service. And I didn’t receive any sauces so when I asked they said they’d have to make more when two other people received theirs as I walked away. The address with the terrible service is;
Address:18390 SW 137 Avenue, Miami 33177
Address:18390 SW 137 Avenue, Miami 33177
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