Horrible company - STAY AWAY
I cannot stress enough on how much you should stay away from this god awful company. Their installers are absolute hacks and will ruin your vehicles, their tech support is worse than useless and their system simply doesn’t work. It’s an everyday battle with their failing FT2 modules that won’t track for days at a time if not at all. You’ve been warned.
Show more
Horrible
Worst service we have had. And even worse customer service. Typical Telus product. Works -ok until it doesn’t and then gets worse as they try to fix it. Apps don’t function properly and do not communicate properly with each other. For us we had to run 3 different apps. Cannot rely on this gps for updating hours/kms for services.
Show more
Never works
Assets never load and when you search for them the location is incorrect. This is an absolutely useless app.
Still Utter Garbage!!!
These people don’t even deserve a 1 star ratting, this app is constantly made worse ever time they do an update. I also find it funny how all their negative ratings sometimes get removed and there is now a note saying that this app’s summary rating has been recently reset!!! I thought that’s what the ratting system is all about so the consumer can be educated and make an informed decision on purchasing the right product that suits their needs. For shame Apple for allowing this. Buyer be aware that there are defiantly much better choices out there for fleet tracking than this garbage. Just my humble opinion though.
Show more
Lacking
We are in process of migrating from another tracking service to FleetComplete. The web portal is fine but the iOS app is terrible. It takes forever to load up vehicle locations, sometimes it shows id on vehicles, sometimes it doesn’t. There needs to be more work put into a redeveloping an efficient, user friendly app. It can be done, I’ve seen them.
Show more
Tracking
This app hasn’t shown where our vehicles have been for the past six days.
Also app never shows location the first time you open it. Always have to open and close at least twice.
Also app never shows location the first time you open it. Always have to open and close at least twice.
Very unreliable app
We have been using Fleet Complete for 3 years and the app worked great for over a year and then it became increasingly glitchy. I have to log out and back in almost every time I need to use the app because Otherwise it just locks up. If I use it for more than a couple minutes at a time I have to log out and back in as well. I have spoken many
Many many times to support and the sales team with no resolve. Obviously they did an update at one point that killed this app but somehow over the last 2 years they have not been able to figure out how to return it to proper functionality. The desktop application works fine, but if you want a phone app, then I highly recommend you look elsewhere for a GPS tracking solution. The only reason we are still here is because It’s a pain to change all the units out and we foolishly hope they will finally fix it.
Many many times to support and the sales team with no resolve. Obviously they did an update at one point that killed this app but somehow over the last 2 years they have not been able to figure out how to return it to proper functionality. The desktop application works fine, but if you want a phone app, then I highly recommend you look elsewhere for a GPS tracking solution. The only reason we are still here is because It’s a pain to change all the units out and we foolishly hope they will finally fix it.
Show more
Garbage, it’s a list of time
Never accurate always need to restart the app!
Never trust fleet complete
I’ve been having issues with my tracking device.
The GPS location is not accurate. (Showing 1-2 hours away from actual location. )
Also, Data shown is false as it doesn’t show anymore performance on vehicle or any information that is supposed to be given. ( Rapid acceleration, harsh breaking and much more ).
Emailed them over 5 times and spent 1.5 hours on the phone for the agent to tell me “i don’t know what to do, i can’t help you ” isn’t there an escalation process? I have yet to be reached out to , to fix this problem. Yet no news from 3 different employees.
1/4 of a star for this business.
Regards
The GPS location is not accurate. (Showing 1-2 hours away from actual location. )
Also, Data shown is false as it doesn’t show anymore performance on vehicle or any information that is supposed to be given. ( Rapid acceleration, harsh breaking and much more ).
Emailed them over 5 times and spent 1.5 hours on the phone for the agent to tell me “i don’t know what to do, i can’t help you ” isn’t there an escalation process? I have yet to be reached out to , to fix this problem. Yet no news from 3 different employees.
1/4 of a star for this business.
Regards
Show more
Terrible App.
The developers really need to work on improving this app.
Being as their primary business is mobility and being able to track your assets, they have done a terrible job updating this Extremely Simple app and making it much more reliable and user friendly!!
Being as their primary business is mobility and being able to track your assets, they have done a terrible job updating this Extremely Simple app and making it much more reliable and user friendly!!
Crashing daily
Exactly what usf_football43 said back in May. It’s December now and this piece of junk app still always needs to be rebooted. Very frustrating. Fleet Complete programmers can’t seem to figure this out. Pretty sad we’re stuck with this crap.
App seems to get worse not better with time
Been a fleet complete customer for over 2 years now and almost ready to pull the pin on them. Every time an update comes out it gets worse. Now my dispatch and I cannot even log in and know where our trucks are because it keeps kicking us out, or loading but not actually showing any data. Very laggy and not worth the value for money in my opinion. What was once a great system to use for tracking has become a complete headache and embarrassment. If they don’t do something soon to fix these issues they’ll lose another once loyal customer. Both phones are iPhone 11’s so the phone is not the issue I might add.
Show more
Slowly getting worse
I switched to fleet complete because of the options they had. Lately I’m frustrated the app doesn’t work and I think the the boxes in the truck won’t update. It’s hard enough to run a business. This tool is making it more difficult than easy.
App is horrible
App gets worse every time they update. Will not refresh. Will not find assets and shows no data majority of the time.
Crash
App keeps crashing still not working
Jeff Wilcox. Fleet service manager
I think the app could use improvement but I like it when it works. Have not been able to track anything for weeks. When it loads if you get that far when you want to track it Saudi no data then craps out. Tried.everything. So I deleted app to start over it has been so long that original email is no good and can’t get anywhere to update info or anything. Forgot password etc !
Show more
Hope it gets better
My company purchased tracker for a small fleet in NW Pennsylvania but this app always starts in downtown Toronto. The Web-based app on our PCs starts where our vehicles are and has an icon to center the map around our trucks.
Constant Crashes
Crashes all the time. Won’t even open most of the time.
Are the issues being addressed or not?
It’s been a couple of weeks since the app breaking update has hit the App Store, is someone fixing it or not? The entire management team at my firm uses this app and has been unable to open their apps for weeks now.
App kicks me out
How do I fix this big issue??
As soon as the app loads, it’s kicks me out and disappears
As soon as the app loads, it’s kicks me out and disappears
