Bug ridden and slow
Update 26/08/2025:
Latest app version 1.5.30 is still so bad despite the claims it fixes stuff. It’s 5:58pm and I go to select 7-8pm and 7pm apparently isn’t a permitted pickup time? Stupid.
—
This is a horrific app. It’s always full of bugs throughout the entire user journey from booking to unlocking or locking the car.
You’ll be mid booking and parking the car, go to lock it in the app, and the app has decided it’s a great time to log you out. Sometimes it also presents a token expired, cannot be refreshed error. The only way to resolve this is to delete and reinstall the app.
Figure it out. It’s surely harder to build such a flop app than one that works.
Latest app version 1.5.30 is still so bad despite the claims it fixes stuff. It’s 5:58pm and I go to select 7-8pm and 7pm apparently isn’t a permitted pickup time? Stupid.
—
This is a horrific app. It’s always full of bugs throughout the entire user journey from booking to unlocking or locking the car.
You’ll be mid booking and parking the car, go to lock it in the app, and the app has decided it’s a great time to log you out. Sometimes it also presents a token expired, cannot be refreshed error. The only way to resolve this is to delete and reinstall the app.
Figure it out. It’s surely harder to build such a flop app than one that works.
Show more
Dear Flexicar you have a useless IT team
This app is unusable. Have your IT people apologise to their customer service, marketing, car service colleagues and fire all of them.
Buggy beyond belief.
The actual benefit of Flexicar as a service is marred by this appalling excuse for an app. Buggy, broken and nonresponsive. GoGet does a much better job.
Annoying
Updates all the time, won’t let me use it without updating, forgets my password and device
Unusable
This app is unusable. I’ve tried capturing my ID many times but it just sends me in a loop to redo it after telling me I was successful. As someone who works in tech this is unacceptable.
Bad support, service and car readiness
Booked an electric car,
It was dirty, had 10% charge and was parked 4 blocks away from the correct parking address.
Called support, they couldn’t change my booking to another car, charged me for this booking and I couldn’t end this useless ride, because “the car was too far away from the parking” ! Something that wasn’t my fault. I contacted support about ending the ride, they told me I can’t because it’s parked far away from the parking spot.
WOULD NOT RECOMMEND
It was dirty, had 10% charge and was parked 4 blocks away from the correct parking address.
Called support, they couldn’t change my booking to another car, charged me for this booking and I couldn’t end this useless ride, because “the car was too far away from the parking” ! Something that wasn’t my fault. I contacted support about ending the ride, they told me I can’t because it’s parked far away from the parking spot.
WOULD NOT RECOMMEND
Show more
App didn’t work
Couldn’t even log in the app just went around and around in circles on the third or fourth step of the start up process.
Waited, disconnected from wifi, waited again, deleted the app re downloaded the app, waited again - circles and cirlces wouldn’t move.
Waited, disconnected from wifi, waited again, deleted the app re downloaded the app, waited again - circles and cirlces wouldn’t move.
Waste of time
Waste of time
WARNING!
App is slow, lags, doesn’t unlock quickly. Takes forever to do anything. Constantly logs me out. Never ever log me out for any reason, ever. THEN, I parked and LOCKED the car, and when I returned, a random gig dude on a food delivery bike had my car OPEN and UNLOCKED, in the middle of my booking. I had to wait for him to finish taking photos of the car before I could drive it. What if my stuff got stolen? Can any cleaner can open ANY car, even during bookings?? I will never trust this platform with my bag etc again. After all this bs, I returned the car ON TIME, and the app lagged and took FOREVER to “end my trip”, and then showed a “timed out on our end” error. I had to try again and they charged me a late fee. What a joke.
Show more
Serious issue with the app
Keeps bugging every time
Lock car option doesn’t work
How can you stop the payment if we can’t lock the cars using the app?
App doesnt work since update in May 2025. Get a white blank screen
The App fails to launch after the latest update in May 2025. Subsequent fixes have not fixed anything.
Buggy and slow
This app has a serious problem with logging users out at the absolute worst moments. Imagine unlocking your car with the app, only to find yourself logged out when you need to lock it later! The subsequent login process is unnecessarily difficult. Booking times are also plagued with glitches. Considering the price hikes scheduled for May 2025, Flexicar/Hertz really needs to invest in fixing these fundamental issues and deliver a functional app experience.
Show more
App keeps crashing
The vehicles are generally great, but the app is a joke. Crashes every time. UX designed by a five year old. How can a startup like this have such a poor app??
Please make the app as good as the pricing
App constantly crashing, doesn’t recognise cars that are available or unavailable to be booked. Constantly reaching out to customer support for help to end the trip to ensure I don’t get over charged. Do better flexicar!!
Useless App
The app is awful and takes forever to do certain things. I spent half an hour just trying to end my trip with their latest version of the app and it didn’t nothing. I eventually had to get the call center to end it after it went over my booking period and they were about to charge me extra. This is not also the first time it happened. Very frustrating and avoid Flexicar if you can.
Show more
White Screen
Don’t update to the latest revision of the app. You will get a ‘blank’ white screen after the update and render the app useless. You will not be able to lock/unlock the car at all. You will have to call customer service up and provide your security details each time you want to lock/unlock the car. Depending on the receiver, you can spend anywhere from 3mins to 15mins with the cs representative. It’s very frustrating.
Show more
Awful Experience
Customer service is essential zero. Plagued with issues and no support, ignored emails and no assistance either pre or post use of their service. Strongly advise people to avoid.
Worst app
Glitches every where on IOs. Terrible UI UX
App is 👎🏼
App is terrible, would be faster to jump on a lime bike than try and organise a car through these guys
