Unjustified Account Ban – Completely Unacceptable!
My account was suddenly banned for "Terms of Service violations" even though I did absolutely nothing wrong!
I have only ever logged in on one personal iPad—no shared accounts, no VPNs, and no automated tools. Your automated detection system made a mistake and is now severely disrupting my FAA exam preparation.
I have already emailed support with no proper resolution. Restate my account immediately, or REFUND MY MONEY for the IR and CPL courses since I haven't even touched them yet!
Terrible service. Think twice before spending your money on this app!
I have only ever logged in on one personal iPad—no shared accounts, no VPNs, and no automated tools. Your automated detection system made a mistake and is now severely disrupting my FAA exam preparation.
I have already emailed support with no proper resolution. Restate my account immediately, or REFUND MY MONEY for the IR and CPL courses since I haven't even touched them yet!
Terrible service. Think twice before spending your money on this app!
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Response from developer
Account restrictions are only applied after a human review confirms that our Terms of Service have been violated. We also provide an appeal process to consider any additional information submitted by the account holder. Purchases made through the App Store are billed by Apple, and any refund requests are handled by Apple.
Best app
I use this app quite a bit and I’m using it to train myself
Account ban
Overall a good app but my account was banned for no reason
Banned account
I did not share any account with anyone and banned my account with no reason?
Customer support
I purchased the premium private pilot exam prep online. I have logged in and out multiple times, both on my desktop and iPhone, and I still do not have access to the premium features. I sent an email to the customer support address on your website and I in turn received an auto reply telling me that mailbox is not monitored. There is no phone number for flight ready. I tried to phoning the parent company which is Aeroguard. That was even a bigger waste of time. Can someone please give me a way to contact your company to resolve this issue?
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Response from developer
We apologize for the auto-reply experience. That was the result of a technical issue with our support ticketing system that has since been resolved. We did respond to your email within 1 hour, confirmed via our logs that you had full access to premium test prep, and issued a full refund. We are not affiliated with AeroGuard and do not have a parent company.
