Customer Service
Sent the product back for a refund and Customer Service hasn’t refunded me. It’s been over a month and multiple follow-up emails. No response.
Doesn’t work
It literally never works how it’s supposed to, not reliable
Overall Helpful
I like the alarm and overall it has been helpful but there are a few things that haven’t been great. It does save my alarm settings and often shuts the alarm off all together. I have to double check each night that it is set even if I set the schedule. I also changes the alarm sound on its own to a very jarring and abrupt sound even when I set it on something else. Overall, it has been very helpful to get me up in the morning. But there are glitches and every time I’ve tried to each out about it I get radio silence. It’s a good option but I’m also curious about other better companies without the glitches.
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randomly went off in public
it’s a good app theoretically, but there’s a few technical bugs.
first, whenever you click on an alarm to edit it, the time you set it to go off at changes to the current time. and if you don’t catch it, it will go off the next day at that same time. this happened to me once. luckily, i was at home so it wasn’t that big of a deal. but it can be an issue for those who don’t notice it or just forget to change it back.
second, if you have another alarm (either another flow alarm or one you set on your phones built-in app) that goes off before you can turn off the initial alarm, one of them (normally the first one) will be canceled out and then go off at a random time of day, making it completely unpredictable. this happened to me right before an event once. i tried shutting off my phone and turning it back on because i didn’t want to use my emergency pass for an app glitch but when i turned it back on, it just continued. then it happened to me again at a friends house and i just deleted the app. however, when you sign in again, you have to start over from scratch essentially. you’d think that creating an account would allow you to restore everything but it doesn’t. you have to redo all of the intro questions and recreate every single alarm. then an alarm overlapped again and i just turned off all of my alarms, then forgot i turned them off, then didn’t have them for the next morning. then it happened to me again and i just deleted it. i ended up deleting and reinstalling it multiple times because the same thing kept happening. but this time there wasn’t an overlapping alarm. i turned it off as normal but the second alarm didn’t go off when it was supposed to, it just went off during school. so another student heard it and tried turning it off but it wouldn’t turn off, so they gave it to the principal and she emailed all of my grade asking whose phone it was. so i almost got my phone taken away which was exceptionally annoying. now, with the new phone ban, if your alarm goes off while your phone is locked, you’re essentially doomed bc what’re you gonna do?
aside from those issues, i think it would be beneficial to add a 'hybrid' alarm challenge. for example, requiring the user to scan the dock and then immediately solve math problems. and then for premium users, they could mix and match the premium challenges to turn off their alarm. i used to have two alarms one minute apart. one that has me scan the dock and the other that has me doing math problems, but if i didn’t get to the dock on time, id have to turn them both off so neither of them went off randomly. then i kept forgetting to turn them back on so i tried moving them to 5 minutes apart but then in those 5 minutes, id be back in bed and then do the math problems. but when i timed it just right and the math alarm went off while i was still standing, i stayed up.
anyway, those are just my thoughts and opinions. thanks for reading (:
Jesus loves you! I challenge you to read all of John this month✨
first, whenever you click on an alarm to edit it, the time you set it to go off at changes to the current time. and if you don’t catch it, it will go off the next day at that same time. this happened to me once. luckily, i was at home so it wasn’t that big of a deal. but it can be an issue for those who don’t notice it or just forget to change it back.
second, if you have another alarm (either another flow alarm or one you set on your phones built-in app) that goes off before you can turn off the initial alarm, one of them (normally the first one) will be canceled out and then go off at a random time of day, making it completely unpredictable. this happened to me right before an event once. i tried shutting off my phone and turning it back on because i didn’t want to use my emergency pass for an app glitch but when i turned it back on, it just continued. then it happened to me again at a friends house and i just deleted the app. however, when you sign in again, you have to start over from scratch essentially. you’d think that creating an account would allow you to restore everything but it doesn’t. you have to redo all of the intro questions and recreate every single alarm. then an alarm overlapped again and i just turned off all of my alarms, then forgot i turned them off, then didn’t have them for the next morning. then it happened to me again and i just deleted it. i ended up deleting and reinstalling it multiple times because the same thing kept happening. but this time there wasn’t an overlapping alarm. i turned it off as normal but the second alarm didn’t go off when it was supposed to, it just went off during school. so another student heard it and tried turning it off but it wouldn’t turn off, so they gave it to the principal and she emailed all of my grade asking whose phone it was. so i almost got my phone taken away which was exceptionally annoying. now, with the new phone ban, if your alarm goes off while your phone is locked, you’re essentially doomed bc what’re you gonna do?
aside from those issues, i think it would be beneficial to add a 'hybrid' alarm challenge. for example, requiring the user to scan the dock and then immediately solve math problems. and then for premium users, they could mix and match the premium challenges to turn off their alarm. i used to have two alarms one minute apart. one that has me scan the dock and the other that has me doing math problems, but if i didn’t get to the dock on time, id have to turn them both off so neither of them went off randomly. then i kept forgetting to turn them back on so i tried moving them to 5 minutes apart but then in those 5 minutes, id be back in bed and then do the math problems. but when i timed it just right and the math alarm went off while i was still standing, i stayed up.
anyway, those are just my thoughts and opinions. thanks for reading (:
Jesus loves you! I challenge you to read all of John this month✨
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Do not buy
This company has completed ZERO due diligence in building this app. It never has the same tone to wake up to even when you pay extra for additional choices. You can also turn the alarm off or change it in the middle of the night. It has had several glitches and won’t let me view other apps despite not having that choice activated.
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Good when it works
It works great when it works. As others have stated, I cannot get the snooze feature to work. I also periodically will have it not go off in the morning, just to have it sound randomly during the day leaving me unable to turn it off because I’m driving down the highway, not within scanning distance of my fridge where I keep the magnet.
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Terrible Tech Support
The product seemed to work before it glitched and I could set an alarm. Tech support has been slow and unhelpful. If you buy one you better pray you NEVER need to contact the company for ANYTHING !!!
Great App, with a few glitches
This app has worked wonders in getting me up and moving in the morning. I have definitely noticed an improvement in arriving to work on time. There are a few glitches however. I selected the one time 5-min snooze button so that I can get a few min to naturally wake my body up instead of getting shocked into bolting for the cube immediately after it rings. However, as soon as I hit snooze the alarm comes back almost instantly, which gives me a headache. Also, the alarm itself keeps auto updating to the current time whenever I access the settings, which is a little annoying. Lastly, the alarm sound automatically starts at 100% volume and fights me when I try to turn it down, which is very frustrating when I’m trying to get up while not waking up everyone else in my house. Otherwise it’s a great idea for a product
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Was good…but doesn’t work anymore
It worked for a little, but now the alarm will not sound when I schedule it even if it’s on. Useful for a little bit and enjoy trying it out, but no longer works. Sometimes I wouldn’t even schedule an alarm and it would just go off in the middle of my work day, which would be frustrating bc it would block my apps. Emergency turn off feature doesn’t work anymore, as well.
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It sorta works... Not really.
Firstly, this is not free once you buy the brick. There is a subscription service that they don’t mention anything about on the website. The actual dock itself took two whole months to ship, where I had tried asking for a refund multiple times but was denied. Using it now, the app works sorta fine… it rings correctly at the right times BUT I have to go in every night and change the sound so I don’t get ear raped by their default alarm noise the next morning. This is honestly beyond frustrating. ALSO, when you do change the sounds, make sure you set that alarm time back to when you want to wake up, because it will revert your alarm time to whenever you try to edit it. This is a great idea for an app to wake you up but it was executed so horribly. Save your money.
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Needs improvement
Great for making you get out of bed when the alarm actually goes off. I have had several mornings that the alarm was not going off but once I unlocked my phone then the sound could be heard. Please fix issue when going into the actual alarm to make changes to sound stop updating my alarm time. I don’t want to keep setting a back up alarm just in case this one doesn’t work. I shouldn’t have to set my free alarm just in case the one I paid money for fails.
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App sucks lol
Feels like they vibecoded a little too hard here my alarms never save constantly recreating it daily
Greedy
It works ok… you can just quit the app to stop the alarm you don’t need to walk to the NFC tag. So a little pointless. But the worst part is they charge you to access “premium” alarm sounds… they give you 3 terrible ones for free. And don’t let you upload your own sounds to use.
That’s insane.
That’s insane.
Poorly ran company
As I am somebody who snoozes through my alarms in the morning, I thought this would be a great product for me. After ordering, the product took months upon months to arrive. During these months, I’ve reached out to Support to request a cancellation of my order as I had lost interest due to the wait time. They did not reply to me. The product finally came, and while demoing it I realized you can snooze and deactivate an alarm by simply closing the app. I think that this product is rushed, underdeveloped, and the company has a whole (especially their support) is poorly ran. Not to mention the product is advterised as subscription free, where most of their features are protected by a paywall within their very app. Wasted my money
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Neat idea, way too expensive
After already buying the overpriced NFC tag for the app, they are trying milk you for $40 a year subscription to use more that just the most basic features. Because of course they are. It says all over their site no subscription required, but if you want to do anything other than use the most basic default alarm noises you have to subscribe.
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Could be good
Good when it works, but unfortunately doesn’t work most of the time. Sometimes it makes me tap to shut off the alarm, but 95% dog the time I’ve just been stopping my alarm like usual without having to tap. Actually, that’s what’s been making me get up; the annoyance of this app not working. 1 star still since the alarm still goes off and I don’t get completely screwed over.
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Terribly unreliable and buggy
Alarms often magically self delete overnight and disappear in the morning, often able to snooze/silence it which defeats the whole purpose, the brick device is nice but otherwise the app is borderline useless currently given how inconsistent/unreliable it is
Great Idea, Bad Execution
The alarm works great. but for how expensive it is plus the yearly membership, it doesn’t work nearly as good as it should. The app blocking doesn’t work, and that was one thing i bought it for. I’ve tried everything and even reached out for assistance over two weeks ago and never got a response from their team. Wishing I would have tried a different brand without as many glitches in app and at least a customer service that responds within two weeks.
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When it works it’s good
When it works it’s good but has not been reliable. There have been several mornings I wake up late late because no alarm went off. Extremely frustrating.
Set alarm for 6:15am — just went off at 9:25am
This application is wildly buggy and extremely unpredictable. In concept it works great, but the reality is it never really actually works when you need it to especially for something important like waking up. I found myself setting five other alarms simply because I did not trust this app.
