خدمة سيئة جدا
بيتصل المندوب على المستلم يطلب العنوان بعدين يرن عليه لو ما رديت يبطل يجي وبعدين لو حاولت تتصل عليه ما يرد او يطلع الرقم ما يشتغل وبعدين يؤخر الطلبية للفترة المسائية يرجعوا يعيدوا نفس العملية يتصل واحد جديد يطلب نفس المعلومات ويرن رنتين لو ما رديت يقفل ولما تحاول تتصل به ما يظبط الرقم وبعدين ينقلوا على الفترة الصباحية بكرة والفترة تمتد ٤ ساعات المستلم لازم يكون متواجد تحت امر المندوب متفرغ ٤ ساعات يرد من اول رنة وفي النهاية تتصل الشركة على المرسل تقول له المستلم ما بيرد ! هذا التقييم مش من تجربة واحدة ولكن مكررة عندي وارى انه الأفضل لا احد يهدي عن طريقهم خاصة انه المستلم اما مريض او عنده مناسبة ومشغول او عروسة مو فاضية او ام كبيرة يوم عيد الأم تتنرفز.. وقد شهدت كل حالة من هذه الاربعة حيث يصبح موضوع الفلوورد هم على قلب المستلم الين يتمنى ما تجيه الهدية
Show more
Frustrating service
I genuinely dislike receiving gifts through Floward because every interaction feels like you’re speaking to a robot rather than a customer service team.
I received a message asking me to share my location for a flower delivery. First, the process itself is inconvenient—you can’t simply type or share an address; you’re expected to pin your location on a map, which isn’t always possible unless you’re physically there.
The bigger issue was that they are not cooperative at all. My sister-in-law had just given birth, so I needed to know whether I should send the hospital location or my home address. I wasn’t asking about the contents of the gift or who sent it. I simply asked them to check more with the sender so I can provide the right location based on the gift's intended purpose. Instead, I kept receiving the same scripted response that their policy doesn’t allow them to disclose information. They completely missed the point of my question.
Rather than trying to help or think through a simple situation, they eventually asked if I was refusing the gift. It was frustrating and felt like there was no human judgment involved—only repeated automated replies.
Customer service should be empowered to solve problems, not just repeat policies. I’ve had much better experiences with other flower delivery companies that are willing to contact the sender when clarification is needed. Unfortunately, Floward’s customer support was one of the least helpful I’ve experienced.
I received a message asking me to share my location for a flower delivery. First, the process itself is inconvenient—you can’t simply type or share an address; you’re expected to pin your location on a map, which isn’t always possible unless you’re physically there.
The bigger issue was that they are not cooperative at all. My sister-in-law had just given birth, so I needed to know whether I should send the hospital location or my home address. I wasn’t asking about the contents of the gift or who sent it. I simply asked them to check more with the sender so I can provide the right location based on the gift's intended purpose. Instead, I kept receiving the same scripted response that their policy doesn’t allow them to disclose information. They completely missed the point of my question.
Rather than trying to help or think through a simple situation, they eventually asked if I was refusing the gift. It was frustrating and felt like there was no human judgment involved—only repeated automated replies.
Customer service should be empowered to solve problems, not just repeat policies. I’ve had much better experiences with other flower delivery companies that are willing to contact the sender when clarification is needed. Unfortunately, Floward’s customer support was one of the least helpful I’ve experienced.
Show more
Such a disaster
They are changing the delivery time as they want and they are not even asking me to confirm…
Low Quality and Bad Support
I have lived in the GCC for along time and never run into a customer experience from a new tech company as bad as this. I got delivered dead Lillie’s and spilled perfume for my wife’s Eid present. They replaced the perfume after fighting, and refused to do the flowers. I have been a loyal customer for some time but not the first bad experience I have had with them. The quality is sometimes good but mostly poor. You will be better off using another company trust me.
Show more
Response from developer
We are so sorry dear that your experience with Floward did not match your expectations, Help us to improve by providing more information on your experience. Kindly contact us via: support@cs.floward.com 🌹🙏🏽.
خدمة عميل سيئة
Bad customer service
