Low Quality and Bad Support
I have lived in the GCC for along time and never run into a customer experience from a new tech company as bad as this. I got delivered dead Lillie’s and spilled perfume for my wife’s Eid present. They replaced the perfume after fighting, and refused to do the flowers. I have been a loyal customer for some time but not the first bad experience I have had with them. The quality is sometimes good but mostly poor. You will be better off using another company trust me.
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خدمة عميل سيئة
Bad customer service
تطبيق فاشل ومتخلف وما يستحق
ثاني تجربة لي وكل تجربة افشل من الثانية وخدمة عملاء ضعيفة جدا لا يستحق التجربة حذف بدون عودة واسعار مبالغ فيها ع الفاضي
Floward app
This is one of the worst delivery apps I’ve ever interacted with in my entire 20 years of living. I’ve never seen such despicable customer service. I’ve placed an order at 8pm and they informed me that it was going to arrive by 9pm -1 am late at night. However, they never delivered the order. This app is a disgusting cash grab, do not get it, it’s horrible. They kept on transferring me to an ai agent instead of an actual person to talk to, goes to show how much they care about their customers. Absolutely a waste of my time, my money and my patience. The worst gifting app to ever exist in the world.
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Bad customer service
I just deleted my account, customer service Call Center was really bad in Abu Dhabi today. So of course there will be not good as well with people I gift. ;)
سيء
مافيه مصداقية و وضوح في المواعيد
ما انصح تعتمد عليهم إذا عندك مناسبة او مفاجاة للاسف 👎🏼👎🏼👎🏼
ما انصح تعتمد عليهم إذا عندك مناسبة او مفاجاة للاسف 👎🏼👎🏼👎🏼
taking my money without completing service
very very slow, i ordered flowers at 5pm and was told i would receive it at 11:59pm, so i to paid extra for fast delivery. after i pay for the fast delivery they text me saying they cannot deliver it using the fast delivery service. extremely unprofessional, and very unacceptable. i do not recommend ordering flowers from floward.
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bad experience
there flowers not fresh
خدمة العملاء
اكثر من مره اتفاجأ من مستوى خدمة العملاء .. سئ جدا! تخيل انك تدفع على طلب مقارب ال ١٠٠٠ ريال وتتواصل معهم مباشره باحظة اتمام الطلب عشان يغيرون بطاقة اهداء مدفوعه لبطاقة مجانيه ويردون عليك انهم مايقدرون !!! شالفايده من خدمة العملاء؟ تخيل ان التطبيق بكبره متاح بطاقة مولود ولايوجد بطاقة لمولوده!
Avoid!
The worst product quality you will ever find in the market. Disappointing. They compensated me 100 dirhams for an order of almost 1000 dirhams, arrived completely dead and only few days later I ordered again and it’s even worse. Nothing like photos. Avoid!
FRUSTRATING and UNRELIABLE Service
I strongly advise against ordering from this app. In my experience, they do not genuinely care about customer satisfaction, despite how they present themselves. They seem to work with very poor-quality vendors and often try to make customers appear dishonest by claiming things were said or requested when they were not.
I have personally experienced repeated issues, including delivery delays of 2–3 days. Their customer service is extremely frustrating — instead of addressing concerns directly, they rely on generic, copy-paste responses that waste your time and do not solve the problem.
Another recurring issue is that they claim the sender or recipient requested delivery time changes whenever something goes wrong on their end. In my case, this was completely untrue and felt like an attempt to cover their failure to deliver on time.
To make matters worse, when the order finally arrived, the flowers were nearly dry, as if they had been prepared days earlier for the original delivery date. This is especially disappointing considering their prices are higher than many competitors in the market.
Unfortunately, this has not just happened to me. Several family members and friends have experienced similar problems with this service.
I would honestly recommend buying flowers directly from a local shop or using a more reliable delivery service to avoid wasting your time and money.
I have personally experienced repeated issues, including delivery delays of 2–3 days. Their customer service is extremely frustrating — instead of addressing concerns directly, they rely on generic, copy-paste responses that waste your time and do not solve the problem.
Another recurring issue is that they claim the sender or recipient requested delivery time changes whenever something goes wrong on their end. In my case, this was completely untrue and felt like an attempt to cover their failure to deliver on time.
To make matters worse, when the order finally arrived, the flowers were nearly dry, as if they had been prepared days earlier for the original delivery date. This is especially disappointing considering their prices are higher than many competitors in the market.
Unfortunately, this has not just happened to me. Several family members and friends have experienced similar problems with this service.
I would honestly recommend buying flowers directly from a local shop or using a more reliable delivery service to avoid wasting your time and money.
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Bad
Not good
Deceiving
Ordered flowers and chocolate for my husband for Valentine’s Day and provided them with the address. After receiving a message saying the delivery person is nearby and that the gifts will be delivered shortly, the order status turned to fail! After many calls from Canada to understand what happened they said the recipient asked to change the address, which was a lie. My husband never received a call from them. Then they said the order was never prepared. When I asked the next day to cancel the order and refund they said only 35% of the flowers value will be refunded. Utter disappointment. I’ve been a loyal customer since 2022. Am now deleting the app and never again.
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تقييم موظفة خدمة العملاء
الخمس نجوم لتقييم لتعامل خدمة العملاء على تويتر الانسه سارا
حصلت معي مشكله وما حلها الا سارا بأسلوب ولباقة
التطبيق بشكل عام ممتاز
حصلت معي مشكله وما حلها الا سارا بأسلوب ولباقة
التطبيق بشكل عام ممتاز
Save your time, it lags and not work
The app won’t work it lags a lot and even if it did open it wont proceed with the order always an unexpected error.
ROTTEN
Horrible customer service. Refused to refund me even though the delivery failure was entirely their doing.
The worse service
Ordered a cake and flowers on Tuesday and they haven’t sent it to the client 3 days later ! A driver goes to the house and at the front door says ops sorry we don’t have it !
Very poor service
The express service is not working upon the time they say. It is just waste of time and money. Very disappointed
Heartless service: They ruined my mother’s birthday while I was thousands of miles away
I am absolutely appalled by the lack of professionalism and reliability shown by Floward Amman. Living in a different country with a significant time difference, I relied on Floward to be my bridge to home for my mother’s birthday. Instead, they failed me completely.
I placed an order for flowers and a personalized gift card two full days in advance. They took my payment, confirmed the order, and even messaged me saying they had successfully contacted my mother for her address. Everything seemed set.
However, because of the time difference, I woke up to a message sent on the day of her birthday claiming the item was "not available" and telling me to cancel and reorder. By the time I saw this message, it was already midday in Amman. They waited until the very last minute to notify me, leaving me with zero time to find an alternative florist before the day was over.
When I contacted customer service, they were incredibly cold. Despite explaining that I am abroad and this was a time-sensitive milestone, they offered no solutions or substitutions—just a robotic instruction to "cancel and buy something else."
Floward took my money and left my mother without a gift from her child on her birthday. They are a logistics company with no heart and zero accountability. If you are an expat relying on them for a special occasion, do not trust them.
I placed an order for flowers and a personalized gift card two full days in advance. They took my payment, confirmed the order, and even messaged me saying they had successfully contacted my mother for her address. Everything seemed set.
However, because of the time difference, I woke up to a message sent on the day of her birthday claiming the item was "not available" and telling me to cancel and reorder. By the time I saw this message, it was already midday in Amman. They waited until the very last minute to notify me, leaving me with zero time to find an alternative florist before the day was over.
When I contacted customer service, they were incredibly cold. Despite explaining that I am abroad and this was a time-sensitive milestone, they offered no solutions or substitutions—just a robotic instruction to "cancel and buy something else."
Floward took my money and left my mother without a gift from her child on her birthday. They are a logistics company with no heart and zero accountability. If you are an expat relying on them for a special occasion, do not trust them.
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اسوء تعامل ممكن
اقل ما يقال انهم لا يعترفوا اطلاقا بخطائهم، حتى اذا صورت لهم .. الاحسن عدم التعامل معهم اطلاقا، تخيل ترسل كارت خاطئ مع هدية! تكون لمناسبه مختلفة تماما!
