خدمة سيئة جدا
بيتصل المندوب على المستلم يطلب العنوان بعدين يرن عليه لو ما رديت يبطل يجي وبعدين لو حاولت تتصل عليه ما يرد او يطلع الرقم ما يشتغل وبعدين يؤخر الطلبية للفترة المسائية يرجعوا يعيدوا نفس العملية يتصل واحد جديد يطلب نفس المعلومات ويرن رنتين لو ما رديت يقفل ولما تحاول تتصل به ما يظبط الرقم وبعدين ينقلوا على الفترة الصباحية بكرة والفترة تمتد ٤ ساعات المستلم لازم يكون متواجد تحت امر المندوب متفرغ ٤ ساعات يرد من اول رنة وفي النهاية تتصل الشركة على المرسل تقول له المستلم ما بيرد ! هذا التقييم مش من تجربة واحدة ولكن مكررة عندي وارى انه الأفضل لا احد يهدي عن طريقهم خاصة انه المستلم اما مريض او عنده مناسبة ومشغول او عروسة مو فاضية او ام كبيرة يوم عيد الأم تتنرفز.. وقد شهدت كل حالة من هذه الاربعة حيث يصبح موضوع الفلوورد هم على قلب المستلم الين يتمنى ما تجيه الهدية
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Frustrating service
I genuinely dislike receiving gifts through Floward because every interaction feels like you’re speaking to a robot rather than a customer service team.
I received a message asking me to share my location for a flower delivery. First, the process itself is inconvenient—you can’t simply type or share an address; you’re expected to pin your location on a map, which isn’t always possible unless you’re physically there.
The bigger issue was that they are not cooperative at all. My sister-in-law had just given birth, so I needed to know whether I should send the hospital location or my home address. I wasn’t asking about the contents of the gift or who sent it. I simply asked them to check more with the sender so I can provide the right location based on the gift's intended purpose. Instead, I kept receiving the same scripted response that their policy doesn’t allow them to disclose information. They completely missed the point of my question.
Rather than trying to help or think through a simple situation, they eventually asked if I was refusing the gift. It was frustrating and felt like there was no human judgment involved—only repeated automated replies.
Customer service should be empowered to solve problems, not just repeat policies. I’ve had much better experiences with other flower delivery companies that are willing to contact the sender when clarification is needed. Unfortunately, Floward’s customer support was one of the least helpful I’ve experienced.
I received a message asking me to share my location for a flower delivery. First, the process itself is inconvenient—you can’t simply type or share an address; you’re expected to pin your location on a map, which isn’t always possible unless you’re physically there.
The bigger issue was that they are not cooperative at all. My sister-in-law had just given birth, so I needed to know whether I should send the hospital location or my home address. I wasn’t asking about the contents of the gift or who sent it. I simply asked them to check more with the sender so I can provide the right location based on the gift's intended purpose. Instead, I kept receiving the same scripted response that their policy doesn’t allow them to disclose information. They completely missed the point of my question.
Rather than trying to help or think through a simple situation, they eventually asked if I was refusing the gift. It was frustrating and felt like there was no human judgment involved—only repeated automated replies.
Customer service should be empowered to solve problems, not just repeat policies. I’ve had much better experiences with other flower delivery companies that are willing to contact the sender when clarification is needed. Unfortunately, Floward’s customer support was one of the least helpful I’ve experienced.
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Such a disaster
They are changing the delivery time as they want and they are not even asking me to confirm…
Low Quality and Bad Support
I have lived in the GCC for along time and never run into a customer experience from a new tech company as bad as this. I got delivered dead Lillie’s and spilled perfume for my wife’s Eid present. They replaced the perfume after fighting, and refused to do the flowers. I have been a loyal customer for some time but not the first bad experience I have had with them. The quality is sometimes good but mostly poor. You will be better off using another company trust me.
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Response from developer
We are so sorry dear that your experience with Floward did not match your expectations, Help us to improve by providing more information on your experience. Kindly contact us via: support@cs.floward.com 🌹🙏🏽.
خدمة عميل سيئة
Bad customer service
تطبيق فاشل ومتخلف وما يستحق
ثاني تجربة لي وكل تجربة افشل من الثانية وخدمة عملاء ضعيفة جدا لا يستحق التجربة حذف بدون عودة واسعار مبالغ فيها ع الفاضي
Floward app
This is one of the worst delivery apps I’ve ever interacted with in my entire 20 years of living. I’ve never seen such despicable customer service. I’ve placed an order at 8pm and they informed me that it was going to arrive by 9pm -1 am late at night. However, they never delivered the order. This app is a disgusting cash grab, do not get it, it’s horrible. They kept on transferring me to an ai agent instead of an actual person to talk to, goes to show how much they care about their customers. Absolutely a waste of my time, my money and my patience. The worst gifting app to ever exist in the world.
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Response from developer
We are so sorry dear that your experience with Floward did not match your expectations, Help us to improve by providing more information on your experience. Kindly contact us via: support@cs.floward.com 🌹🙏🏽.
Bad customer service
I just deleted my account, customer service Call Center was really bad in Abu Dhabi today. So of course there will be not good as well with people I gift. ;)
Flowers with bad smell and bad customer service
My experience with Floward was extremely disappointing. We ordered a flower arrangement, but it arrived 4–6 hours late, which is completely unacceptable—especially for something meant for a special occasion.
On top of that, the flowers arrived in poor condition, with a bad smell and noticeable moisture.
We contacted customer service, but unfortunately, they were unable to resolve the issue properly. They requested to collect the order and sent a driver at 12:00 AM, which is an inappropriate time. After coordinating with them again and clearly requesting pickup before 7:00 PM, they still failed to commit. The driver contacted us at 9:00 PM asking for the location and said he needed additional time to arrive.
Honestly, this is a very unprofessional application. They do not respect timing, do not care about customer requests, and customer service showed no real concern about resolving the issue.
Very poor experience, and I would not recommend it.
On top of that, the flowers arrived in poor condition, with a bad smell and noticeable moisture.
We contacted customer service, but unfortunately, they were unable to resolve the issue properly. They requested to collect the order and sent a driver at 12:00 AM, which is an inappropriate time. After coordinating with them again and clearly requesting pickup before 7:00 PM, they still failed to commit. The driver contacted us at 9:00 PM asking for the location and said he needed additional time to arrive.
Honestly, this is a very unprofessional application. They do not respect timing, do not care about customer requests, and customer service showed no real concern about resolving the issue.
Very poor experience, and I would not recommend it.
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سيء
مافيه مصداقية و وضوح في المواعيد
ما انصح تعتمد عليهم إذا عندك مناسبة او مفاجاة للاسف 👎🏼👎🏼👎🏼
ما انصح تعتمد عليهم إذا عندك مناسبة او مفاجاة للاسف 👎🏼👎🏼👎🏼
Extremely late, bad customer service
Order was supposed to arrive in 90 minutes it was delayed with 3-6 hours, without any update from them or a call, also when i tried to reach the customer service i couldn’t, so technically i was helpless with no support & of course they didn’t even compensate this, this is NOT the first time i have an issue with their orders, & i am completely disappointed
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taking my money without completing service
very very slow, i ordered flowers at 5pm and was told i would receive it at 11:59pm, so i to paid extra for fast delivery. after i pay for the fast delivery they text me saying they cannot deliver it using the fast delivery service. extremely unprofessional, and very unacceptable. i do not recommend ordering flowers from floward.
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bad experience
there flowers not fresh
خدمة العملاء
اكثر من مره اتفاجأ من مستوى خدمة العملاء .. سئ جدا! تخيل انك تدفع على طلب مقارب ال ١٠٠٠ ريال وتتواصل معهم مباشره باحظة اتمام الطلب عشان يغيرون بطاقة اهداء مدفوعه لبطاقة مجانيه ويردون عليك انهم مايقدرون !!! شالفايده من خدمة العملاء؟ تخيل ان التطبيق بكبره متاح بطاقة مولود ولايوجد بطاقة لمولوده!
Disappointing Product and Even Worse Customer Service
I paid AED 209 for a bouquet that was tiny, underwhelming, and nowhere near worth the price. While customer service insists the order “matches the description,” the visual representation on the app is completely misleading in terms of size and value.
When I raised a complaint, there was zero effort to understand the issue or offer a reasonable solution. No refund, no accountability — just scripted responses.
This experience felt like throwing AED 209 in the bin. I will not be returning, and I will actively advise friends and family not to use Floward.
When I raised a complaint, there was zero effort to understand the issue or offer a reasonable solution. No refund, no accountability — just scripted responses.
This experience felt like throwing AED 209 in the bin. I will not be returning, and I will actively advise friends and family not to use Floward.
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Avoid!
The worst product quality you will ever find in the market. Disappointing. They compensated me 100 dirhams for an order of almost 1000 dirhams, arrived completely dead and only few days later I ordered again and it’s even worse. Nothing like photos. Avoid!
FRUSTRATING and UNRELIABLE Service
I strongly advise against ordering from this app. In my experience, they do not genuinely care about customer satisfaction, despite how they present themselves. They seem to work with very poor-quality vendors and often try to make customers appear dishonest by claiming things were said or requested when they were not.
I have personally experienced repeated issues, including delivery delays of 2–3 days. Their customer service is extremely frustrating — instead of addressing concerns directly, they rely on generic, copy-paste responses that waste your time and do not solve the problem.
Another recurring issue is that they claim the sender or recipient requested delivery time changes whenever something goes wrong on their end. In my case, this was completely untrue and felt like an attempt to cover their failure to deliver on time.
To make matters worse, when the order finally arrived, the flowers were nearly dry, as if they had been prepared days earlier for the original delivery date. This is especially disappointing considering their prices are higher than many competitors in the market.
Unfortunately, this has not just happened to me. Several family members and friends have experienced similar problems with this service.
I would honestly recommend buying flowers directly from a local shop or using a more reliable delivery service to avoid wasting your time and money.
I have personally experienced repeated issues, including delivery delays of 2–3 days. Their customer service is extremely frustrating — instead of addressing concerns directly, they rely on generic, copy-paste responses that waste your time and do not solve the problem.
Another recurring issue is that they claim the sender or recipient requested delivery time changes whenever something goes wrong on their end. In my case, this was completely untrue and felt like an attempt to cover their failure to deliver on time.
To make matters worse, when the order finally arrived, the flowers were nearly dry, as if they had been prepared days earlier for the original delivery date. This is especially disappointing considering their prices are higher than many competitors in the market.
Unfortunately, this has not just happened to me. Several family members and friends have experienced similar problems with this service.
I would honestly recommend buying flowers directly from a local shop or using a more reliable delivery service to avoid wasting your time and money.
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Response from developer
We are so sorry dear that your experience with Floward did not match your expectations, Help us to improve by providing more information on your experience. Kindly contact us via: support@cs.floward.com 🌹🙏🏽.
Bad
Not good
Deceiving
Ordered flowers and chocolate for my husband for Valentine’s Day and provided them with the address. After receiving a message saying the delivery person is nearby and that the gifts will be delivered shortly, the order status turned to fail! After many calls from Canada to understand what happened they said the recipient asked to change the address, which was a lie. My husband never received a call from them. Then they said the order was never prepared. When I asked the next day to cancel the order and refund they said only 35% of the flowers value will be refunded. Utter disappointment. I’ve been a loyal customer since 2022. Am now deleting the app and never again.
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Worst service – ruined Valentine’s Day
I placed an order for Valentine’s Day for flowers and chocolates for my wife. After confirming the order, the team called to say the chocolate wasn’t available and asked if I wanted a replacement. I agreed and expected everything to be delivered between 5–7 PM as scheduled.
Midnight came and there was still no delivery. The next day they called asking if I would like the order delivered then. Of course not — the whole point was Valentine’s Day. The surprise and occasion were completely ruined.
Very disappointing experience. Poor communication, failure to deliver on the promised date, and no understanding of how important timing is for special occasions. I would not recommend using this service if you’re relying on them for important events.
Midnight came and there was still no delivery. The next day they called asking if I would like the order delivered then. Of course not — the whole point was Valentine’s Day. The surprise and occasion were completely ruined.
Very disappointing experience. Poor communication, failure to deliver on the promised date, and no understanding of how important timing is for special occasions. I would not recommend using this service if you’re relying on them for important events.
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