Bad app and customer service experience
Ordered a cake for a father’s day. Received a different one and raised a complaint. They kept me on hold and disconnected thrice. And after that they said they will issue a refund after pickup. I was okay with that too. However, I had used a GC to place the order and they said they would not be able to return that amount. Imagine, a ₹700 worth rupees of cake and getting only ₹185 as refund because that was the amount I paid using my card over and above the GC.
They deliver wrong product, they ruin the occasion and it’s the customer who has to suffer because they made a mistake of placing order with them.
They deliver wrong product, they ruin the occasion and it’s the customer who has to suffer because they made a mistake of placing order with them.
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Extremely Disappointing Order Experience and Poor Communication
Dear FlowerAura Team,
I am writing to express my deep disappointment regarding my recent order experience.
I placed my order in good faith, expecting it to be delivered within the promised timeframe. However, not only was there a lack of timely updates regarding the delivery status, but I was also informed at the very last moment that the roses I had specifically ordered would not be available.
What is even more frustrating is that this information was only communicated after I personally called to check on the status of my order. Had I not contacted your team, I would have remained completely unaware of this issue. This reflects poor communication and a lack of professionalism in handling customer orders.
If the roses were unavailable, I should have been informed immediately after placing the order so that I could have made alternative arrangements. Instead, I was left disappointed at the last minute, which completely defeated the purpose of ordering flowers for a special occasion.
As a customer, I expect transparency, timely communication, and fulfillment of commitments. Unfortunately, my experience with FlowerAura has fallen far below these expectations.
I request an explanation for this inconvenience and appropriate action regarding this matter. I hope you take customer concerns seriously and improve your service standards to prevent others from facing similar situations.
I am writing to express my deep disappointment regarding my recent order experience.
I placed my order in good faith, expecting it to be delivered within the promised timeframe. However, not only was there a lack of timely updates regarding the delivery status, but I was also informed at the very last moment that the roses I had specifically ordered would not be available.
What is even more frustrating is that this information was only communicated after I personally called to check on the status of my order. Had I not contacted your team, I would have remained completely unaware of this issue. This reflects poor communication and a lack of professionalism in handling customer orders.
If the roses were unavailable, I should have been informed immediately after placing the order so that I could have made alternative arrangements. Instead, I was left disappointed at the last minute, which completely defeated the purpose of ordering flowers for a special occasion.
As a customer, I expect transparency, timely communication, and fulfillment of commitments. Unfortunately, my experience with FlowerAura has fallen far below these expectations.
I request an explanation for this inconvenience and appropriate action regarding this matter. I hope you take customer concerns seriously and improve your service standards to prevent others from facing similar situations.
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DON’T use it! Find other apps.
I tried to have something delivered flowers for my mother on mother’s day and placed an order in the first half of the day through their ‘under 60mins delivery’. Cut to 7pm at night, i am trying to call them and their phones are busy. Tried calling 24times, texted them on their whatsapp number, dm’d them on instagram and still no reply. I end up uploading a story and then suddenly they want to care for their customer’s experience. They say it’ll be resolved, i told them to keep me updated but then again no update. The next day around 3:15pm i call them and how they defend themselves is by saying sir we already emailed you, you didn’t update us. I NEVER RECEIVED ANY EMAIL. STOP FOOLING YOUR CUSTOMERS AND OWN UP ON YOUR MISTAKES. I asked them to refund my money, They put me on hold for 10mins and said you’ll get the money back in 3-5 days. You know what! YOU RUINED MOTHER’s day for someone! DON’T USE THIS APP!
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NEVER USE THEIR AERVICES
These guys are the most pathetic, unprofessional guys. They cant deliver as per time slot. The cake ordered by my spouse was supposed to be cut with my offc staff. I kept waiting for 4 hrs for delivery despite giving my live location to 03 different people. Finally i had to cut a sorry figure in front of my staff and had them go back without any celebrations. Even when the order had not moved out / despatched, despite repeated reminders, they were not ready to cancel the order.. Customer support is pathetic and hardwired. Not ready to accept mistakes.. its Not my fault that they could not manage their own delivery issues… these guys spoilt my day, made me feel uncomfortable in front of my staff … and to top it all no regrets / not even refund.. This is the last that i (& my family) have availed their services.. Never again from now onwards..
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
Fraud
Never ever trust their website ! They take order and give you no detail of courier guy or company who will dispatch your courier ! And directly show it is delievred and it is all fake delievry status ! When you will ask them to show you receiver's sign they stop respondimg you ! They ask for wats app support but there also only one msg they keep on sending and ask you one question 10-30 times looks it is automated ans no client support they have ! Inly one number they have no there also automated revert you get where they show support will answer you but no call will be connected ! Their whole system is fake and fraud ! Please dinn get into such trap !! These ppl charged 3000/ from me to get next day delievry and get all amount in advance and i m having no information where my parcel is !! They spoiled my rakhi festival
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
