Bad app and customer service experience
Ordered a cake for a father’s day. Received a different one and raised a complaint. They kept me on hold and disconnected thrice. And after that they said they will issue a refund after pickup. I was okay with that too. However, I had used a GC to place the order and they said they would not be able to return that amount. Imagine, a ₹700 worth rupees of cake and getting only ₹185 as refund because that was the amount I paid using my card over and above the GC.
They deliver wrong product, they ruin the occasion and it’s the customer who has to suffer because they made a mistake of placing order with them.
They deliver wrong product, they ruin the occasion and it’s the customer who has to suffer because they made a mistake of placing order with them.
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Extremely Disappointing Order Experience and Poor Communication
Dear FlowerAura Team,
I am writing to express my deep disappointment regarding my recent order experience.
I placed my order in good faith, expecting it to be delivered within the promised timeframe. However, not only was there a lack of timely updates regarding the delivery status, but I was also informed at the very last moment that the roses I had specifically ordered would not be available.
What is even more frustrating is that this information was only communicated after I personally called to check on the status of my order. Had I not contacted your team, I would have remained completely unaware of this issue. This reflects poor communication and a lack of professionalism in handling customer orders.
If the roses were unavailable, I should have been informed immediately after placing the order so that I could have made alternative arrangements. Instead, I was left disappointed at the last minute, which completely defeated the purpose of ordering flowers for a special occasion.
As a customer, I expect transparency, timely communication, and fulfillment of commitments. Unfortunately, my experience with FlowerAura has fallen far below these expectations.
I request an explanation for this inconvenience and appropriate action regarding this matter. I hope you take customer concerns seriously and improve your service standards to prevent others from facing similar situations.
I am writing to express my deep disappointment regarding my recent order experience.
I placed my order in good faith, expecting it to be delivered within the promised timeframe. However, not only was there a lack of timely updates regarding the delivery status, but I was also informed at the very last moment that the roses I had specifically ordered would not be available.
What is even more frustrating is that this information was only communicated after I personally called to check on the status of my order. Had I not contacted your team, I would have remained completely unaware of this issue. This reflects poor communication and a lack of professionalism in handling customer orders.
If the roses were unavailable, I should have been informed immediately after placing the order so that I could have made alternative arrangements. Instead, I was left disappointed at the last minute, which completely defeated the purpose of ordering flowers for a special occasion.
As a customer, I expect transparency, timely communication, and fulfillment of commitments. Unfortunately, my experience with FlowerAura has fallen far below these expectations.
I request an explanation for this inconvenience and appropriate action regarding this matter. I hope you take customer concerns seriously and improve your service standards to prevent others from facing similar situations.
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DON’T use it! Find other apps.
I tried to have something delivered flowers for my mother on mother’s day and placed an order in the first half of the day through their ‘under 60mins delivery’. Cut to 7pm at night, i am trying to call them and their phones are busy. Tried calling 24times, texted them on their whatsapp number, dm’d them on instagram and still no reply. I end up uploading a story and then suddenly they want to care for their customer’s experience. They say it’ll be resolved, i told them to keep me updated but then again no update. The next day around 3:15pm i call them and how they defend themselves is by saying sir we already emailed you, you didn’t update us. I NEVER RECEIVED ANY EMAIL. STOP FOOLING YOUR CUSTOMERS AND OWN UP ON YOUR MISTAKES. I asked them to refund my money, They put me on hold for 10mins and said you’ll get the money back in 3-5 days. You know what! YOU RUINED MOTHER’s day for someone! DON’T USE THIS APP!
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NEVER USE THEIR AERVICES
These guys are the most pathetic, unprofessional guys. They cant deliver as per time slot. The cake ordered by my spouse was supposed to be cut with my offc staff. I kept waiting for 4 hrs for delivery despite giving my live location to 03 different people. Finally i had to cut a sorry figure in front of my staff and had them go back without any celebrations. Even when the order had not moved out / despatched, despite repeated reminders, they were not ready to cancel the order.. Customer support is pathetic and hardwired. Not ready to accept mistakes.. its Not my fault that they could not manage their own delivery issues… these guys spoilt my day, made me feel uncomfortable in front of my staff … and to top it all no regrets / not even refund.. This is the last that i (& my family) have availed their services.. Never again from now onwards..
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
Fraud
Never ever trust their website ! They take order and give you no detail of courier guy or company who will dispatch your courier ! And directly show it is delievred and it is all fake delievry status ! When you will ask them to show you receiver's sign they stop respondimg you ! They ask for wats app support but there also only one msg they keep on sending and ask you one question 10-30 times looks it is automated ans no client support they have ! Inly one number they have no there also automated revert you get where they show support will answer you but no call will be connected ! Their whole system is fake and fraud ! Please dinn get into such trap !! These ppl charged 3000/ from me to get next day delievry and get all amount in advance and i m having no information where my parcel is !! They spoiled my rakhi festival
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
Bad experience
I kindly request that you look into this matter urgently and provide a resolution at the earliest. Please inform me of the current status of my order and the expected new delivery time. Additionally, I would appreciate it if you could ensure that such delays do not occur in the future.
I have reached out multiple times regarding the delay of my order, which was supposed to delivered by 3 to 6 pm today . Despite my attempts to contact customer service, I have yet to receive any acknowledgment or update on the status of my order.
This experience has been highly disappointing and has significantly impacted my perception of your company's reliability and customer service standards. The continued delay and lack of communication are unacceptable.
I kindly request that you escalate this matter to the appropriate department and provide me with a prompt and satisfactory resolution. I expect to receive an update on the status of my order and a clear timeline for its delivery. Additionally, I would like to know what steps your company will take to prevent such issues in the future.
I have reached out multiple times regarding the delay of my order, which was supposed to delivered by 3 to 6 pm today . Despite my attempts to contact customer service, I have yet to receive any acknowledgment or update on the status of my order.
This experience has been highly disappointing and has significantly impacted my perception of your company's reliability and customer service standards. The continued delay and lack of communication are unacceptable.
I kindly request that you escalate this matter to the appropriate department and provide me with a prompt and satisfactory resolution. I expect to receive an update on the status of my order and a clear timeline for its delivery. Additionally, I would like to know what steps your company will take to prevent such issues in the future.
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
Pathetic experience
I recently placed an order with Flowers Aura, a flower delivery service, and unfortunately, my experience was far from satisfactory. The entire process was marred by poor communication, unprofessional behavior, and a lack of customer service. Firstly, the delivery boy who was assigned to deliver my order refused to do so, citing a flimsy excuse. This left me feeling frustrated and inconvenienced, as I had already paid for the service and was expecting a timely delivery. Secondly, the customer service executive I spoke to did not handle the situation professionally. Instead of addressing my concerns and offering a solution, they seemed dismissive and uninterested in resolving the issue. This lack of empathy and understanding only added to my dissatisfaction with Flowers Aura. Lastly, when I requested a refund for the inconvenience caused, the company denied my request. This left me feeling cheated and further disappointed with the service. In conclusion, my experience with Flowers Aura was a pathetic one, characterized by poor communication, unprofessional behavior, and a lack of customer service. I would strongly advise potential customers to consider alternative flower delivery services that prioritize customer satisfaction and professionalism
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Response from developer
Dear Customer, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on a priority basis. Regards floweraura Team
Don't buy anything
They deliver completely different design of the cakes you choose. They spoiled my anniversary cake and the previous cake which I ordered for someone else. And this time also after giving the SPECIAL INSTRUCTIONS, they made the same mistake in the same design cake. If you open their app just to see the cakes, they will immediately call you to place the order. And when you placed the order they deliver different design, different colour cake. And when you complain, you are declared wrong. Place any order with them means Forget about your money and your special days. I'll never order anything from Flower Aura. Pathetic, waste of money.
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The Valentine's Day Debacle: A Cautionary Tale"
I am beyond livid with Flower Aura's abysmal service! I ordered flowers and a cake for Valentine's Day delivery between 9 am - 12 pm, and it's been over 12 hours with no sign of my order. What's worse, the app shamelessly shows the status as "delivered," despite the recipient never receiving anything!
This level of incompetence and deceit is utterly infuriating. Despite my numerous attempts to contact customer service through WhatsApp, phone calls, and email, I've been met with stone-cold silence. Flower Aura, are you even capable of basic customer service?
I had entrusted Flower Aura to make Valentine's Day special, but all I got in return was disappointment and anger. This is not how a reputable company operates, and I refuse to tolerate such blatant disregard for customers.
I warn anyone considering Flower Aura to think twice. Don't fall for their flashy website and promises; their incompetence and lack of accountability will ruin your special occasions.
Flower Aura, you have failed miserably.
This level of incompetence and deceit is utterly infuriating. Despite my numerous attempts to contact customer service through WhatsApp, phone calls, and email, I've been met with stone-cold silence. Flower Aura, are you even capable of basic customer service?
I had entrusted Flower Aura to make Valentine's Day special, but all I got in return was disappointment and anger. This is not how a reputable company operates, and I refuse to tolerate such blatant disregard for customers.
I warn anyone considering Flower Aura to think twice. Don't fall for their flashy website and promises; their incompetence and lack of accountability will ruin your special occasions.
Flower Aura, you have failed miserably.
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Horrible experience
The experience i had with customer support & delivery guys was the worst! The delivery guy called me 11-12 times from different numbers asking me for address when address has been clearly mentioned in the order. It was no less than a harassment. I told him clearly that i wanted my order to be delivered by 1pm. Still after 3 hours i had to follow up with them & they pretended as if they don’t know the issue at all even though i had raised a complaint against the delivery guy before itself! I still haven’t received the order & they are not giving me a refund also.
If no action is still taken after this, I’m gonna go ahead & file a complaint on consumer forum
If no action is still taken after this, I’m gonna go ahead & file a complaint on consumer forum
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Response from developer
Dear Customer, Greetings! We apologies for the inconvenience caused you. We request you, please share the details at Wecare@floweraura.com, the team will check and connect with you with the proper resolution.
Not Satisfied with the APP
Delivery was not on time. Received the product after 1hr of given delivery time and at the last moment also I don’t know about delivery status whether I will receive the product or not as their response from WhatsApp chatbot was
“ Trishnabha, Your order was in process as per the last update. Unfortunately, we are unable to get in touch with the workshop, its a request to please allow us time for delivery confirmation.”
If the delivery person is out for delivery it should be updated on the App which creates confusion. As I have not received the cake after waiting of extra hrs from the given time I had to buy another cake.
“ Trishnabha, Your order was in process as per the last update. Unfortunately, we are unable to get in touch with the workshop, its a request to please allow us time for delivery confirmation.”
If the delivery person is out for delivery it should be updated on the App which creates confusion. As I have not received the cake after waiting of extra hrs from the given time I had to buy another cake.
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Response from developer
Dear Customer, Greetings! We apologies for the inconvenience caused you. We request you, please share the details at Wecare@floweraura.com, the team will check and connect with you with the proper resolution.
Good experience
The experience with this app and before that online site has always been wonderful with me. They provide very smooth and timely delivery always bringing smile and surprise to my near and dear ones. Products r most of the time very very good but sometimes it’s average but that is explainable. Cost is reasonable. Only one point that I don’t like is that they give us points as rewards but don’t allow us to use more than 15% of the accumulated points in the next purchase or any purchase per see later on. 15% is too less. However time and on they provide with special coupon codes that meets up for the loss of reward points.
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Response from developer
Hey, Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team. Looking forward to serve you again soon :) Cheers! - Team Floweraura
Customer support
1. Whatsapp icon does open whatsapp but do mot provide relevant options to chose everytime you click on it. In whatsapp chat, Live agent provides one line statement (no clear answer) and went off. Two different executives provided two different answers and no further clarification shared. On third attempt, live agent was not assigned only.
2. The number mentioned in the ‘phone call icon’ does not work (it never worked).
3. Payment was made and order confirmed message was also received, however the app still shows items in bag and did not confirmed the order.
4. Doesn’t deliver on the promised date as mentioned on the app (delivery date was provided according to the pincode shared). Infact, delivery is 2-3 days late.
2. The number mentioned in the ‘phone call icon’ does not work (it never worked).
3. Payment was made and order confirmed message was also received, however the app still shows items in bag and did not confirmed the order.
4. Doesn’t deliver on the promised date as mentioned on the app (delivery date was provided according to the pincode shared). Infact, delivery is 2-3 days late.
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Response from developer
Dear Customer, Greetings! We apologies for the inconvenience caused you. We request you, please share the details at Wecare@floweraura.com, the team will check and connect with you with the proper resolution.
Terrible Serice
I am extremely disappointed and frustrated with the service that I received from your company. I had placed an order for a surprise delivery to a loved one, and I was promised that the order would be delivered on time. However, your company failed to deliver the order on time, causing a great deal of inconvenience and spoiling the surprise that I had planned.
I had trusted your company to deliver the order on the promised time, and I had even paid extra for the same-day delivery. However, your company failed to fulfill its promise, and the delay caused a great deal of frustration and disappointment for me and my loved one.
The fact that you were unable to deliver the order on time despite the clear instructions provided is simply unacceptable. This delay has not only ruined the surprise that I had planned, but it has also caused a great deal of stress and inconvenience for me and my loved one.
I had attempted to contact your customer care for an explanation, but I was met with an unprofessional and unsatisfactory response. This lack of communication and customer service is unacceptable, and has left me with a very negative impression of your company.
I hope that your company takes full responsibility for the delay and makes a concerted effort to improve its delivery services and customer care. I would like a full refund for the order, given the inconvenience caused.
Overall, my experience with your company has been extremely disappointing, and I would not recommend it to anyone in the future.
I had trusted your company to deliver the order on the promised time, and I had even paid extra for the same-day delivery. However, your company failed to fulfill its promise, and the delay caused a great deal of frustration and disappointment for me and my loved one.
The fact that you were unable to deliver the order on time despite the clear instructions provided is simply unacceptable. This delay has not only ruined the surprise that I had planned, but it has also caused a great deal of stress and inconvenience for me and my loved one.
I had attempted to contact your customer care for an explanation, but I was met with an unprofessional and unsatisfactory response. This lack of communication and customer service is unacceptable, and has left me with a very negative impression of your company.
I hope that your company takes full responsibility for the delay and makes a concerted effort to improve its delivery services and customer care. I would like a full refund for the order, given the inconvenience caused.
Overall, my experience with your company has been extremely disappointing, and I would not recommend it to anyone in the future.
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Response from developer
Dear Customer, Greetings! We apologies for the inconvenience caused you. We request you, please share the details at Wecare@floweraura.com, the team will check and connect with you with the proper resolution.
Worst app ever
I ordered 3 times here every time I had bad experience 1st they didn’t send d product as shown in the picture instead of glass vase they send drinking water glass 2nd time at last moment n I had paid for fixed also at last moment Dey could not deliver they said literally I was unable to place order from other site also bcoz of lack of time mine special day got spoiled bcoz of them n 4 rd time on Valentine’s Day since early morning I ordered till evening they didn’t delivered the product I don’t know wen u people can’t make it so y r u open this site useless people nfake . Please friends don’t spoil ur special day with dem if u wanna try please keep an alternate option too. Perm n petals is best never had any problems
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The app likes it
Very impressed with FlowerAura I got to know this app through a Google site .I need to send surprise birthday gift to my husband in canada (Toronto). It's really very amazing app.I selected a bouquet and cake with combo pack .it was delivered on time,without any hassle .it was same day delivery. I was very happy with the service ,it's absolutely amazing this app and how quick it can be made life so much easier . I want to thanks of the whole team members of FlowerAura . Thanks.
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Floweraura Not Reliable at All !!..
Service not up to the mark. Not at all reliable. I ordered this cake for a little boy who was eagerly waiting for the cake as it was his birthday. The cake delivery timing was 9AM to 12PM but the cake was not delivered within the promised time frame. If you’re not able to deliver the cake within the time frame at least send a notification so that customers can order from elsewhere. The cake was delivered at 12:45PM but the little boy had already left for school at 12:30PM. This was my third order from this app and I really won’t order using this app again. Will make sure all my friends know about this and will ask them not to place any order using this app as Floweraura really doesn’t care about the Occasion and the delivery time that they promise.
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Incompetent Misleading cheaters
I ordered rakhi combo for my Brother in Germany for the first time from Floweraura cuz I found the app somewhat good. But as said everything that glitters is not gold. My brother received an email from delivery partner regarding some issue at custom offie at germany. Despite repeated emails which no1 responded and calls, the FA team mislead me by saying that the package would get delivered before the occasion which Finally didn’t. And after that when I asked for cancellation of the order they are telling, the receiver has to pay some amount to get the order(which wasnt mentioned anywhere and alrdy I hv paid the whole cost of delivery) I mean c’mon!
This is cheating and misleading.
Plz first get informed about the rules if U wana deal in international orders
2nd Keep the customer informed too by mentioning it while ordering.
Disappointed by the Support Team!
This is cheating and misleading.
Plz first get informed about the rules if U wana deal in international orders
2nd Keep the customer informed too by mentioning it while ordering.
Disappointed by the Support Team!
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The worst experience of lifetime!!
I wish I could give a 0 rating because that’s how the service is. I’m quite sure these guys are running a fraud business, where they charge exorbitantly and deliver nothing. Their customer service is all the more pathetic, where you won’t be able to reach them on the number given on website. Their response time on emails is 6-7 hours. And it wouldn’t be a shock if they just ignore your email and not respond to it at all. So you might end up losing money and not get any update about it either. They don’t have any cancellation option available but will also not deliver your product. So you might wait and wait for the product to eventually get delivered maybe in a couple of days!! It was the most frustrating experience I ever had in my life and I would never want anyone to go through this. Would not recommend to anyone!! Pathetic guys!!
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Pathetic service . Total money waste
Pathetic experience. The product description which showed on website is totally different from What is actually delivered. Chocolates mentioned 15 including diary milk , 5star and kitkat 5 each . But not a single kitkat was there. Chocolate count was also not 15. Very bad service.
Please refund full money . Its a fraud what you all are doing. Showing something else and delivering some other things.
I recommend everyone not to use this website Flower Aura ever.
Totally disappointed. This is not the first time last year also i ordered cake nd bouquet and same thiNg happened with me. That time also team gave me assurance that it will not happen again. But same thing happened again.
Not at all reliable. Dont go for this scam. Total waste of money.
We all want to make our loved ones happy on their special occasion but i really dont have words how I felt after getting the bouquet.
Felt so embarrassed.
Please do think twice before ordering anything from Flower Aura.
Please refund full money . Its a fraud what you all are doing. Showing something else and delivering some other things.
I recommend everyone not to use this website Flower Aura ever.
Totally disappointed. This is not the first time last year also i ordered cake nd bouquet and same thiNg happened with me. That time also team gave me assurance that it will not happen again. But same thing happened again.
Not at all reliable. Dont go for this scam. Total waste of money.
We all want to make our loved ones happy on their special occasion but i really dont have words how I felt after getting the bouquet.
Felt so embarrassed.
Please do think twice before ordering anything from Flower Aura.
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Response from developer
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.