Does not work
Have followed every piece of guidance and contacted them. Just does not work!
Caveat Emptor
Beware of this app. I was a subscriber for a couple of years until the website stopped accepting my credentials. Have resubscribed (and paid) three times now and still no access…so enough. Good magazine but the digital app is a rip-off. Don’t touch it (unless you feel like making donations to Morris Communications).
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Cannot access online version
Paid for one year online and printed versions. Cannot access online version. Promises that it will be fixed in 72 hours. Over and over but no change. Can’t change password, can’t do anything online, it only has an option of paying more money - $18.99. In a year, and many complaints I have only received one printed version. Failure on all levels. Disappointed.
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Very Disappointed
I have subscribed to Fly Tyer magazine for a digital subscription for a number of years and have had no problem reading the digital form … until now.
Back in April, I went to read the latest edition and was asked to login to my subscription. I entered my login and password and got the message ’Failed to login’. I emailed customer service, advising them of my issue and the emailed me back advising me to delete the app, download it again and retry. I did this to no avail. They then advised my to enter my email address as login and password, but this didn’t work either. Over the subsequent months I kept emailing them by they never resolved my problem. In the end I asked for a credit as they couldn’t resolve my access issues, which they did.
I then thought, perhaps if I resubscribe using a different email address, I might be able to access their digital magazine again. I did this and received an email confirming my subscription, along with instructions to download the app, and to use my email address for both login and password. I downloaded the app (again) and followed their instructions only to receive the dreaded message ‘Failed to login’.
Great, I thought. Maybe I should check my subscription. I went to their website, ‘Manage my subscription’, and entered my email address only to receive the message ‘This email address isn’t associated with an account’!
I’m not sure where to go from here. I’m still keen to subscribe but just wish they could solve my access problem. As I said in the opening ‘VERY DISSAPOINTED’.
Back in April, I went to read the latest edition and was asked to login to my subscription. I entered my login and password and got the message ’Failed to login’. I emailed customer service, advising them of my issue and the emailed me back advising me to delete the app, download it again and retry. I did this to no avail. They then advised my to enter my email address as login and password, but this didn’t work either. Over the subsequent months I kept emailing them by they never resolved my problem. In the end I asked for a credit as they couldn’t resolve my access issues, which they did.
I then thought, perhaps if I resubscribe using a different email address, I might be able to access their digital magazine again. I did this and received an email confirming my subscription, along with instructions to download the app, and to use my email address for both login and password. I downloaded the app (again) and followed their instructions only to receive the dreaded message ‘Failed to login’.
Great, I thought. Maybe I should check my subscription. I went to their website, ‘Manage my subscription’, and entered my email address only to receive the message ‘This email address isn’t associated with an account’!
I’m not sure where to go from here. I’m still keen to subscribe but just wish they could solve my access problem. As I said in the opening ‘VERY DISSAPOINTED’.
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Terrible support
Project Healing Water Fly Fishing offered this for us veterans months ago. I couldn’t log in and emailed Fly Tyer magazine but got no response. I figured it was just another magazine scam. I recently purchased the digital copy and still can’t log in. The instructions indicated that my email was my login and that it would automatically log me in the first time. Nope. Did I call customer support? Why bother when they won’t respond? They got my $ but be warned!!
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Works well
Maybe the app has been updated, but I find the navigation to be quite simple and straightforward. Tap on a cover to open the issue, swipe left and right to turn pages, tap a page to bring up the menus. Pretty easy. Excellent content.
Hard to use
This app is hard to use and navigate. It’s in desperate need of a makeover and more clear navigation options.
Paid not récrivez
I have been unable to get my magasine subscription valid until may 2023,
Nothing does it , reload, many many time, all edition are lock down, even Renew subscription
Not able to get a contact or support , i give up, after over 20 years has a subscriber i’ m done
Nothing does it , reload, many many time, all edition are lock down, even Renew subscription
Not able to get a contact or support , i give up, after over 20 years has a subscriber i’ m done
App doesn’t work
App hasn’t updated in years. The login method provided does not work. Customer support hard to find and non responsive. No live help. Same issues as listed by other reviewers. Purchase print magazine or suffer. This app makes life harder instead of easier.
One star is not low enough
Website accepts name and password but doesn’t show the digital subscription. iPhone and iPad can’t get password to work. Shows 3 page teaser of digital magazines then requests login which fails. Severely deficient. I am very disappointed. Will try again in a few days but I note overall app rating is not above 1.
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Cannot log into digital subscription
This is day three of trying to get into my digital subscription that I purchased last week. I have wasted over two hours on the phone with the digital subscription people and I my account will still not log onto the app. The app itself cannot be viewed offline either. I am giving this one last try and then asking for my money back. For a great magazine like Fly Tyer this is a really poor product. I would give zero stars but this is not an option.
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Have never been able to login
I have spent hours with IT department and can not login. I assume me attempted purchase is just a donation to them with nothing in return
Guess I picked the wrong time to subscribe
I think the problem is in their backend somehow. I subscribed to the electronic edition through the flytyer.com web site, but I got an acknowledgment that said I was subscribed to Grays Sporting Journal. I downloaded that app as well. The instructions given in the acknowledgment do not work for either app.
I put my email and zip code into their customer service form, and it comes back with my account information, (both GSJ and FT) but there is no way to access it on the web..
I put my email and zip code into their customer service form, and it comes back with my account information, (both GSJ and FT) but there is no way to access it on the web..
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Fraud
I’m honestly surprised that Apple allows this app to remain in the store . I have ha this app for years and now I am locked out of all the content that I have paid for. Seriously, pull this down. It’s obvious that you’re just taking people’s money.
What digital access?
TERRIBLE customer service. It took over a week for customer service to respond to my complaint that I could not access my digital subscription. After responding, they said I’d have access in 24-48 hours. That was about 4 days ago…still no access. Who cares how good the content might be if you can’t access it! Very disappointed in the process, or lack thereof. This seems fundamental. Don’t bother subscribing until this is fixed.
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Accessing Digital
Just subscribed a couple of days ago for both digital and print versions. I downloaded this app as instructed and all copies remain locked on preview only. After preview it said to either register or sign in. I thought I would be registered by subscribing however after 3 days of trying to follow instructions given , I decided to call customer service. I waited on hold for 30 minutes before somebody to me that I would have to follow the directions in the confirmation email. There is nowhere to “register” or “sign in” on the app to unlock digital versions. I will attempt another call tomorrow to their “tech” department.
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Account information
I have no way of signing in my account to take advantage of the subscription!!
Should have listened
I subscribed to the paper and digital version. I could not log in. It took me a lot of searching to find customer support. After waiting on the phone, the rep couldn’t help with the digital problem and transferred me to the tech representative. He said he couldn’t fix the problem but would have his supervisor correct the problem in 24 hours…………..
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Completely Useless
Tried to find a recipe or video in current issue, no joy
Do not buy
Horrible app wants to keep resetting and not worth it
