Does not work
Have followed every piece of guidance and contacted them. Just does not work!
Caveat Emptor
Beware of this app. I was a subscriber for a couple of years until the website stopped accepting my credentials. Have resubscribed (and paid) three times now and still no access…so enough. Good magazine but the digital app is a rip-off. Don’t touch it (unless you feel like making donations to Morris Communications).
Show more
Cannot access online version
Paid for one year online and printed versions. Cannot access online version. Promises that it will be fixed in 72 hours. Over and over but no change. Can’t change password, can’t do anything online, it only has an option of paying more money - $18.99. In a year, and many complaints I have only received one printed version. Failure on all levels. Disappointed.
Show more
Very Disappointed
I have subscribed to Fly Tyer magazine for a digital subscription for a number of years and have had no problem reading the digital form … until now.
Back in April, I went to read the latest edition and was asked to login to my subscription. I entered my login and password and got the message ’Failed to login’. I emailed customer service, advising them of my issue and the emailed me back advising me to delete the app, download it again and retry. I did this to no avail. They then advised my to enter my email address as login and password, but this didn’t work either. Over the subsequent months I kept emailing them by they never resolved my problem. In the end I asked for a credit as they couldn’t resolve my access issues, which they did.
I then thought, perhaps if I resubscribe using a different email address, I might be able to access their digital magazine again. I did this and received an email confirming my subscription, along with instructions to download the app, and to use my email address for both login and password. I downloaded the app (again) and followed their instructions only to receive the dreaded message ‘Failed to login’.
Great, I thought. Maybe I should check my subscription. I went to their website, ‘Manage my subscription’, and entered my email address only to receive the message ‘This email address isn’t associated with an account’!
I’m not sure where to go from here. I’m still keen to subscribe but just wish they could solve my access problem. As I said in the opening ‘VERY DISSAPOINTED’.
Back in April, I went to read the latest edition and was asked to login to my subscription. I entered my login and password and got the message ’Failed to login’. I emailed customer service, advising them of my issue and the emailed me back advising me to delete the app, download it again and retry. I did this to no avail. They then advised my to enter my email address as login and password, but this didn’t work either. Over the subsequent months I kept emailing them by they never resolved my problem. In the end I asked for a credit as they couldn’t resolve my access issues, which they did.
I then thought, perhaps if I resubscribe using a different email address, I might be able to access their digital magazine again. I did this and received an email confirming my subscription, along with instructions to download the app, and to use my email address for both login and password. I downloaded the app (again) and followed their instructions only to receive the dreaded message ‘Failed to login’.
Great, I thought. Maybe I should check my subscription. I went to their website, ‘Manage my subscription’, and entered my email address only to receive the message ‘This email address isn’t associated with an account’!
I’m not sure where to go from here. I’m still keen to subscribe but just wish they could solve my access problem. As I said in the opening ‘VERY DISSAPOINTED’.
Show more
Terrible support
Project Healing Water Fly Fishing offered this for us veterans months ago. I couldn’t log in and emailed Fly Tyer magazine but got no response. I figured it was just another magazine scam. I recently purchased the digital copy and still can’t log in. The instructions indicated that my email was my login and that it would automatically log me in the first time. Nope. Did I call customer support? Why bother when they won’t respond? They got my $ but be warned!!
Show more
