Mobile App is convenient
This is an amazing app that is quick and easy to use to manage money between accounts. Great to have accessibility 24/7 wherever I’m at. Thank you FNBT
Disappointed
Have not been able to count on the balance being correct. I get multiple notices of a debit to my checking account for the same charge days after it took place. This app needs serious work. Very unfortunate for banking!
Easy to use!
Great banking app. Easy to use to complete all my banking needs in one place.
Dashboard review
This dashboard is very easy to use and allows low-tech customers like me to be able to complete many functions I previously had to come to the bank to carry out
Deposit
worst app ever if you’re trying to complete a mobile deposit. Every time trying to deposit a check it always comes up as “ERROR”. Takes 10-12 try’s to deposit one check.
Account is always locked
Every time I try to log in it says my account is locked. I redownloaded the app. I make sure I always log out. But every time since the last update I have to reset my password to get logged in.
Awesome
No problem
Long Distance
I live 4 hours from a branch and this app allows me to handle all the banking I need. Very user friendly and convenient.
Frustrating app
I have a lot of trouble with this app. Randomly try logging in and it shows a bad request error. This happens very often and it’s annoying.
Unreliable Still
App for banking hasn’t worked for 6mths but the website does work great…guess the app has issues.Used the web to access the app but doesn’t work.
Hit and miss
Sometimes the app is great other time is not.
Not consistent
This app is not consistent with logging in capabilities. There are times I have to completely log off my phone to attempt to log on. It will often and sometimes daily freeze before I can see the log in screen, having to wait another time and hope for the best. For an important bank app... this one is not reliable to be able to view or move balances. I have contacted my bank at times and they are of no help with the app.
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Mostly great
The app has frequent issues logging in. It can last all day with the only error message being bad request.
“Bad Request”
This error pops up ~85% of the time I try to log in. The app is broken. Either hire someone that can actually code, or go back to the simple app.
When the error doesn’t happen the app runs decent. Please fix it. It’s been happening for months.
When the error doesn’t happen the app runs decent. Please fix it. It’s been happening for months.
Doesn’t work
I have it set up to alert me when my account is negative so I can transfer money. It didn’t and I now have 2 over draft fees.
Unreliable
Ever since the new updates way back when, I can only access my mobile app by deleting, redownloading the app and then changing my password. Every single time! This is a massive inconvenience. And I’m not sure why this isn’t addressed or fixed by the dev teams. It’s time for me to close my account with First National because of this. I thought I’d keep it open to easily funnel money to members of my family because they use this app but even that functionality is not user friendly nor has any sort of education or onbaording. I’ll be consolidating my accounts and canceling.
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Bring back support for PLAID!
Really upset that FNBT is no longer partnered with third Partner account verification company PLAID. Most companies nowadays uses PLAID and no longer asks to update your account and routing number! Now I have no choice but to switch my work check into another bank account that’s supported by PLAID
Bad request
I’ve given this app some time and I’m extremely sick of getting “bad request” almost every time I try to sign in. Doesn’t matter if I use facial rec or my id and password.
Awful
Like the old app way better. Open app is only in portrait but keyboard is landscape so very inconvenient, also tried to deposit check and window for taking picture very small and the rest is all black. Says take photo but nothing happens. I may have to change banks because with app I don’t need to go to bank ever.
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Unreliable.
Frequent issues with logging on. It doesn’t read my fingerprint and then doesn’t always accept my password. I try again an hour or so later and it works fine. I’d like more reliability from my banking app. I do like the app better than the previous version, but none of that matters if it’s unreliable or I can’t access it.
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