Bad software, bad service
Software is terrible. Customer service is downright rude and pretends the device has no flaws — everything is always your fault, never theirs. They do not put effort into improving usability and reliability. Update process for devices is ridiculous. Finding parts can be a real pain, and it’s not always clear which parts you need to order. Basically, quality of life as a Focustronic customer is quite poor.
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Buyer Beware
The app constantly disconnects despite the device appearing on the network. If you visit their official support forum on Facebook and speak ill of their device, they will delete your post and ban you. Buyer beware, stay away.
Terrible app
I can’t get my mastertronic to connect to app. This is so stupid why can’t they add a button to add device instead of using up address login etc it doesn’t work. I have a unit that I can’t even connect to.
Solartronic
Solartronic will not connect to the app
Poor
Poor connection, app is slow and can only connect one allatronic.
