Unlimited is definitely not… but what is it? 🤷🏼♂️
Had the service for 2 months.
Got a very curt email about excessive use after the first month… I had used about 65gb during that time… an amount I agree is significant. My second month I used about 35gb. Exactly 2 months in got a termination email. It states “Despite these terms being clearly laid out in our terms and conditions, your usage patterns have continued to violate these terms. As a result your account has been permanently closed and service discontinued, effectively immediately.”
No hint or details provided on how much is considered “fair use” how much to adjust usage, or even a place to check usage (you can look on your phone statistics but if you reset them, there is no place to find out)
*****Update, during this time I had a second account for my iPad. I’ve tied to login to cancel multiple times but keep getting a “provisioning” error in the app … so now, ironically, my easiest way to cancel my subscription is to TRY to use too much data so it gets shut down. Stay away!!!!
Got a very curt email about excessive use after the first month… I had used about 65gb during that time… an amount I agree is significant. My second month I used about 35gb. Exactly 2 months in got a termination email. It states “Despite these terms being clearly laid out in our terms and conditions, your usage patterns have continued to violate these terms. As a result your account has been permanently closed and service discontinued, effectively immediately.”
No hint or details provided on how much is considered “fair use” how much to adjust usage, or even a place to check usage (you can look on your phone statistics but if you reset them, there is no place to find out)
*****Update, during this time I had a second account for my iPad. I’ve tied to login to cancel multiple times but keep getting a “provisioning” error in the app … so now, ironically, my easiest way to cancel my subscription is to TRY to use too much data so it gets shut down. Stay away!!!!
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Fair Use Agreement is Obscure
I bought a new phone. Installed Fonus with “Unlimited Data” and a day later it virtually stopped (download 0.007 upload 0.43). The support said I violated the Fair Use Agreement. I asked how much data was to much but they would not specify. Again note I had unlimited data
Totally broken.
I couldn’t make any phone calls out without going through tech support. Sometimes hours to fix, last time never. Was told by tech support “Fonus is not compatible with company or private numbers”. I asked who i can call, and got silence. This is totally useless as a phone app. I got that nonsense above fixed finally Now almost every number i try to call says “insufficient funds”, every number they have to fix this error and it takes days. As soon as im home i quit.
Worst ripoff ever
Worst ripoff ever
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Terrible service and company
Voice (VoIP) service is low quality even on a fast wifi connection. SMS never works. Data is slow and spotty even compared to the other travel eSIM providers. Fonus customer service is horrendous and might as well be a bunch of AI bots that just tell you to wait 24-48 hours for a fix that never comes.
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This app sucks
This is a terrible app. None of these services provided actually worked. It’s not compatible with your phone if you have other providers. Their customer service is borderline nonexistent 10 out of 10 do not recommend.
