foodora HU User Reviews

foodora HU: Food & Groceries
foodora HU: Food & Groceries
Delivery Hero Hungary Kft.
🌟 Lifestyle
🍔 Food & Drink

What users say

Summarized from real user reviews of foodora HU. Based on 1.1K reviews and a 4.6/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 👍Fast delivery
  • 👍Good customer service
  • 👍Large restaurant selection

Negative things

  • 🐛Buggy app with crashes and freezes
  • 🔍Lack of English language support
  • 🤖Poor customer support
  • ⏱️Slow and unreliable delivery times
  • 💳Issues with payment and saved cards

Top reviews

Most RecentHighest RatedLowest Rated

Doesn’t work

Two step auth with usa number doesn’t work. Support is useless. Get wolt instead
Sajag AgarwalSajag Agarwal

Bad customer service!

Terrible customer service! The representatives are always with the restaurants ( as they call, “partners “ :)). Condescending attitude. And not to mention the support is different to find in the app!
cmy0228cmy0228

very laggy

app crashes and gets you out
Abd00dAbd00d

Minden frissítés után újra kell beírni adatokat !!!!

Letöröltem mert nem lehet regisztrálni !!! Nem ismeri fel a korábbi adatokat !
Már a Wolt on rendeltem …
roxy_flyroxy_fly

Response from developer

Kedves Roxy! Sajnálattal halljuk, hogy ilyen negatív tapasztalatban volt részed! Annak érdekében, hogy az esetet illetően pontos információval szolgálhassunk, kérjük, hogy vedd fel a kapcsolatot ügyfélszolgálatunkkal, ahol illetékes kollégáink a segítségedre lehetnek. Ügyfélszolgálatunkat bármikor elérheted a help@foodora.hu címen vagy az oldalunk ügyfélszolgálat menüpontján keresztül. a foodora csapata

Terrible Service

Ordered food with 20-minute delivery. Food arrived 2 hours later ice cold; never received so much as a “sorry.” Customer support was impossible to reach (only FAQ).

I’d rather pay more for its competitors; never order with this company ever again!

Terrible service!
Rince ArtRince Art

Nice app still needs maturity

App hangs, freezes, lets you order from closed restaurants etc.
cameleon.livecameleon.live

Response from developer

Dear User! Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please send your complaint to help@netpincer.hu so that our collagues can assist you as soon as possible! Best regards, the NetPincér Team

Buggy, no reviews

I needed 30 mins to input a new address for the order, it’s incredibly buggy. Pls test on iphone 7.

And can’t read reviews of restaurants which would be a pretty basic function for such an app.
balanyobalanyo

Response from developer

Dear User, thank you for your feedback. We will forward your complaint to our developer team. We welcome your further suggestions to help@netpincer.hu, which you would like to share with us in order to have a better ordering experience. Sincerely, The NetPincér Team

Always very responsive and fast delivery

Always resolving everything in a timely manner and fast delivery. Good food delivery service in Budapest 👏🏼
lenamazharalenamazhara

Bad costumer service

When you cintact the costumer service either they dont know their job or they suggest useless solutions
 Other things have no issues
Gha@1987Gha@1987

Response from developer

Dear User! Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please send your complaint to help@netpincer.hu so that our collagues can assist you as soon as possible! Best regards, the NetPincér Team

Horrible app !!

I can’t enter name under credit card info!! Tried this on iPhone and Samsung and it’s same BUG. Fix this please!!!!
The new update screwed everything up!!

And for the love of god, thousands of us have already complained about this and still you won’t do anything about it. MAKE THE APP IN ENGLISH.
The option to change the language in the app is useless. Some (VERY LITTLE) things are indeed translated to English but not all. Dozens of restaurants menu is still Hungarian, ingredients are Hungarian....
Just fix this already!!!!
Show more
Acidburn73*Acidburn73*

Response from developer

Dear User, thank you for your feedback. We will forward your complaint to our developer team. We welcome your further suggestions to help@netpincer.hu, which you would like to share with us in order to have a better ordering experience. Sincerely, The NetPincér Team

Van hova fejlodni

Honapok ota nem lehet visszajelzest adni az ettermekrol es a futarokrol. A chates ugyintezes gyakran nem elerheto es mar sokadszorra tortenik meg, hogy egy etel vagy az ajandek desszert kimaradt a rendelesunkbol. Az ilyen esetek kezelesere semmilyen lehetoseg nincs az alkalmazasban.
kate190836291010kate190836291010

Response from developer

Kedves Felhasználónk, köszönjük visszajelzésed. Nagyon sajnáljuk, hogy ilyen kellemetlenség ért Téged. Annak érdekében, hogy mielőbb a segítségedre lehessünk, arra kérnénk, hogy jelezd panaszodat felénk az oldalunk ügyfélszolgálat menüpontja alatt, vagy a help@netpincer.hu címen keresztül. Üdvözlettel: a NetPincér csapata

Refund

The food didn’t come so I asked for a refund which didn’t happen and the help center agent was no help. Poor service and very irresponsible.
CricketMUCricketMU

Response from developer

Dear User, thanks for sharing your feedback. We’re sorry that you had such negative experience. Please feel free reach out at help@netpincer.hu with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best regards, the NetPincér Team

Netpincer

Nagyon szépen köszönjük ! Imádjuk! Mindig minden nagyon finom! Minden rendelés Idő előtt melegen és frissen megérkezik! 😚
mpolanenmpolanen

Satisfied

The app is very easy to use and deliveries are usually on time (as indicated). They have a huge selection compared to Wolt or Bolt and have free deliveries on some of the restaurants. Customer service is very professional and respond fast. One time they charged me twice for the same order, but after contacting I was able to receive the money back. Recommend anyone to download it :)
Show more
Saruul61Saruul61

NO user friendly

90% restaurants no images, upgrade erased the rate on each dishes, no English menu anymore, no open details include big pictures for each dishes, high price on average(almost as high as in NY) high delivery fee on average

And they always show unknown errors and drop your order without a reason(actually the restaurant is closed or the system simply could not go through)

the list of restaurants are also quite limited, meaning at this stage Netpincer only benefits the business owners, not the customers, not at all!
Show more
XiaobaiOvOXiaobaiOvO

Response from developer

Dear User, thank you for your feedback. We will forward your complaint to our developer team. We welcome your further suggestions to info@netpincer.hu, which you would like to share with us in order to have a better ordering experience. Sincerely, The NetPincér Team

Mmmmm

Ez az alkalmazas eddig is egy fos, volt de most meg szarabb. Remelem, hamarosan minden étterem elérhető lesz a Wolton is.
M972hjUuejM972hjUuej

Response from developer

Kedves Felhasználónk, köszönjük visszajelzésed. Sajnáljuk, hogy applikációnk nem felelt meg az elvárásaidnak. Folyamatosan dolgozunk azon, hogy javítsunk a NetPincérezők rendelési élményén. Az info@netpincer.hu címre szívesen várjuk további javaslataidat, hogy jobb legyen a NetPincér applikáció. Üdvözlettel: a NetPincér csapata

Please make it work with apple pay

Payment is complicated going through simple app. I’d like to just use apple pay and be done with it.
i want a valid nicknamei want a valid nickname

Response from developer

Dear User, We're sorry to inform you, that the Apple Pay function is not avaible yet. Our app is constantly being developed based on the feedback from our users. If you have any other ideas or comments, please send it to info@netpincer.hu so we can forward it to the developers. Thanks in advance for your message! Sincerely, The NetPincér team

Slow delivery service

Took approximately 1hr and 45
minutes to deliver a pizza. The restaurant was less than 2 miles away.. By the time it arrived it was cold and we had gone to bed thinking it would never arrive. We tried the app once more thinking it must have been a one time thing, but turns out average delivery time was 1 hr and 45 minutes for any food from any restaurant. Can’t imagine why anyone would put up with this.
Show more
rum41rum41

Response from developer

Dear User, We are very sorry that you encountered this problem! Please write us an e-mail (info@netpincer.hu) so we can forward your complaint and we try to make this up for you. We hope that this incident has not changed your opinion about ordering meals online and hope that we can welcome you among our customers again. Thank you for your cooperation. Best regards, NetPincer Team

Debit cards deleted

All of my debit cards are deleted since the latest update, now I have to add them manually every time I pay. Great way to ruin a perfect app
Lineup Ads MartinLineup Ads Martin

Response from developer

Dear User, Thank you for your feedback. After choosing the online payment you can save your card details, please click to "jegyezd meg a kártyámat". Do let us know if there is anything else we need to know to improve this area of concern. Best regards, NetPincer Team

Does what it supposed to do

It helps you order food. No crashes or inconveniences so far using the app. I would recommend.
SarkisarkanySarkisarkany
  1. Home
  2. 🍔 Food & Drink
  3. foodora HU
  4. Reviews