Disappointed
Unfortunately today i placed an order and paid for a meal from Arabella Restaurant in Stavanger. I waited two hours without receiving my meal. I chatted with Foodora for help but they told me to call the restaurant. I called the restaurant which told me that foodora didn’t send any rider to take the order . I connected back with foodora who always asked me to call the restaurant. Then the restaurant fixed the issue as prepared me the meal which has been cooled and delivered it on their account. I am disappointed Foodora !!! I will never use your services again
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Incompetent customer service
There’s an issue in the app with accepting ANY form of payment since the last update and I’ve spent 3 attempts with customer service to flag it to them and get it fixed, mostly because I was reimbursed for a non delivery with a voucher that I couldn’t use unless I could place an order. Long story short, the customer service reps just say things like “try the browser” and “uninstall the app” and try to get out of the chat instead of actually attempting to log and solve the problem. It’s clear as a company they are incentivizing their customer service reps inadequately to get engagement in problem solving or a general care in the world for the customer or company success. After all these attempts the only solution that remains is for me to stop using foodora because I can’t find someone who wants to help solve the problem.
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Unavailable
I cannot use foodora on my iPhone. Once I reach the checkout page and put all my information, it doesn’t allow me to move to the next page and pay for the items. Trashy user interface.
Terrible customer service.
First off ordered something for dinner since we were to tired to go out, ended up waiting 1.5 hours for the delivery to only receive drinks but no food, contacted customer service showed a photo and all and guy didn’t approve me for a refund for all or any of the missing items.
bad company to deal with if there is any issues
waiting for delivery for over one hour and was told it was my problem and no food and no refund!
use wolt if you are in norway instead!
app says delivery was completed , I went to the hotel receptionist to check and there was no delivery . we called the restaurant and was told delivery was on the way . one hour later, I called the restaurant and they said the delivery was picked up one hour ago and there’s nothing they can do. called foodora and they said delivery guy called me many times before the delivery which is not true. I only got one phone call which I missed.
bad and slow customer service, no number to call, just chat.
either go to restaurant or use wolt
use wolt if you are in norway instead!
app says delivery was completed , I went to the hotel receptionist to check and there was no delivery . we called the restaurant and was told delivery was on the way . one hour later, I called the restaurant and they said the delivery was picked up one hour ago and there’s nothing they can do. called foodora and they said delivery guy called me many times before the delivery which is not true. I only got one phone call which I missed.
bad and slow customer service, no number to call, just chat.
either go to restaurant or use wolt
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