Disappointed
Unfortunately today i placed an order and paid for a meal from Arabella Restaurant in Stavanger. I waited two hours without receiving my meal. I chatted with Foodora for help but they told me to call the restaurant. I called the restaurant which told me that foodora didn’t send any rider to take the order . I connected back with foodora who always asked me to call the restaurant. Then the restaurant fixed the issue as prepared me the meal which has been cooled and delivered it on their account. I am disappointed Foodora !!! I will never use your services again
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Incompetent customer service
There’s an issue in the app with accepting ANY form of payment since the last update and I’ve spent 3 attempts with customer service to flag it to them and get it fixed, mostly because I was reimbursed for a non delivery with a voucher that I couldn’t use unless I could place an order. Long story short, the customer service reps just say things like “try the browser” and “uninstall the app” and try to get out of the chat instead of actually attempting to log and solve the problem. It’s clear as a company they are incentivizing their customer service reps inadequately to get engagement in problem solving or a general care in the world for the customer or company success. After all these attempts the only solution that remains is for me to stop using foodora because I can’t find someone who wants to help solve the problem.
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Unavailable
I cannot use foodora on my iPhone. Once I reach the checkout page and put all my information, it doesn’t allow me to move to the next page and pay for the items. Trashy user interface.
Terrible customer service.
First off ordered something for dinner since we were to tired to go out, ended up waiting 1.5 hours for the delivery to only receive drinks but no food, contacted customer service showed a photo and all and guy didn’t approve me for a refund for all or any of the missing items.
bad company to deal with if there is any issues
waiting for delivery for over one hour and was told it was my problem and no food and no refund!
use wolt if you are in norway instead!
app says delivery was completed , I went to the hotel receptionist to check and there was no delivery . we called the restaurant and was told delivery was on the way . one hour later, I called the restaurant and they said the delivery was picked up one hour ago and there’s nothing they can do. called foodora and they said delivery guy called me many times before the delivery which is not true. I only got one phone call which I missed.
bad and slow customer service, no number to call, just chat.
either go to restaurant or use wolt
use wolt if you are in norway instead!
app says delivery was completed , I went to the hotel receptionist to check and there was no delivery . we called the restaurant and was told delivery was on the way . one hour later, I called the restaurant and they said the delivery was picked up one hour ago and there’s nothing they can do. called foodora and they said delivery guy called me many times before the delivery which is not true. I only got one phone call which I missed.
bad and slow customer service, no number to call, just chat.
either go to restaurant or use wolt
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Doesn't work
Always says there's an error and I need to try again. Can't find how to log into my account, have to use a website in Mobile browser. What's a point of having an app then?
Completely broken delivery times
Foodora will show you restaurants delivering to your area with delivery time as a prominent feature of each restaurant. You can even sort by delivery time, to help pick the restaurant.
However, the delivery times are completely arbitrary, with no responsibility for foodora or the restaurant. Only after you have ordered and paid will you see the actual delivery time, and this can be over an hour (yes, 60 minutes) more than announced, and they will not care.
Only use foodora if you have an arbitrary amount of time available to wait for your delivery.
However, the delivery times are completely arbitrary, with no responsibility for foodora or the restaurant. Only after you have ordered and paid will you see the actual delivery time, and this can be over an hour (yes, 60 minutes) more than announced, and they will not care.
Only use foodora if you have an arbitrary amount of time available to wait for your delivery.
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App literally unusable
I downloaded the app to my iPhone, allowed location requests, and could not log in! It keeps saying wrong credentials when I put my email in. I have the account!
I go to any vendor and it keeps saying vendor not found.
I cannot contact Help in the app either, it just does nothing when I tap on it.
Horrible. Horrible app
I go to any vendor and it keeps saying vendor not found.
I cannot contact Help in the app either, it just does nothing when I tap on it.
Horrible. Horrible app
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They do not follow through!
For one, my dinner order a few weeks ago was marked as delivered and I never got it. Then after waiting for ages on the customer service chat, I was told that I’d be reimbursed and get a 200 NOK coupon that would be applied when we next ordered. Well, we put in an order and NO 200 NOK discount was applied to my account. Now I will wait for a few more hours for a foodora chat bot to get back to me... and let’s hope my meal makes it to me this time.
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Worst Order Tracking and Customer Service
I ordered from Maurya Bayview. For 30 mins it was showing me that my order is in works and driver will pick it up soon, but then i got a notification saying ‘Restaurant has just closed but dont worry you will get your money back’. I need food not my money back after waiting for 30 mins.
In another incident, i had a coupon that i got from a friend so i downloaded the app and ordered but the coupon was not working, i reached out to customer service chat and she said the coupon is going to be valid after two days but i need food when i downloaded the app and not two days later. I am not sure who does the Product design for this app but certainly they need to just go across the border to US and use seamless or grubhub to update their user stories.
Anyway i came to Canada to visit a friend and will be back to US but would definitely want foodora Product designers to incorporate more controls and give real time service and food and not be good at just giving money back in case of mess ups.
In another incident, i had a coupon that i got from a friend so i downloaded the app and ordered but the coupon was not working, i reached out to customer service chat and she said the coupon is going to be valid after two days but i need food when i downloaded the app and not two days later. I am not sure who does the Product design for this app but certainly they need to just go across the border to US and use seamless or grubhub to update their user stories.
Anyway i came to Canada to visit a friend and will be back to US but would definitely want foodora Product designers to incorporate more controls and give real time service and food and not be good at just giving money back in case of mess ups.
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Awful costumer Service
If there is a problem they won’t be helpful at all you’ll end up talking to several different representatives so you have to explain the whole thing over and over and no one ends up helping you with your problem
Foodora is fine until there is a problem
A restaurant cancelled my order, within minutes of me placing it. The app indicated it would take up to 10 business days to issue a refund, which seemed like a ridiculously long time, but fine. Three+ weeks later, I’ve still not seen the refund despite spending over on hour on chat with the app, and much back and forth via email. Now they say it was refunded, but can’t tell me when because it’s “automatic, in 3-5 days” - I’ve checked my credit card transactions and there is still no refund. No I have to spend more time dealing with the bank to get this sorted out.
I keep ordering because the options for delivery service are limited, and mostly pretty bad. I really miss Seamless/grubhub :(
I keep ordering because the options for delivery service are limited, and mostly pretty bad. I really miss Seamless/grubhub :(
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wish I could give zero stars
Man, if I could give zero stars, I would. The customer service is ATROCIOUS. The app glitches, and you end up talking to a million different people about one case every time something happens because if you don't stay in the app chat feature while you're talking, the app will automatically bump you out of it altogether. They do their best to avoid giving refunds even when food is cold and late, which it is more often than not.
Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk.
I have closed my account and will not be using them again. Good riddance!
Every driver and the servers/owners at the restaurants are absolutely wonderful people and I have nothing against them - the company itself is the problem. They do not care at all about the quality of their customer service and sadly it shows. Use at your own risk.
I have closed my account and will not be using them again. Good riddance!
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Worst app and customer service in history.
I ordered food via this app and the ETA kept changing between 10 minutes and 45 minutes. I tried to contact customer service to see what was going on, but the chat app told me there were 19 customers ahead of me. I waited only to be disconnected form the chat because of inactivity. No option to call them. I ended up having to drive to the restaurant to pick up my food myself. The restaurant was also trying to contact Foodora to no avail. I’ve since asked for a refund for the driver’s tip (the one that never showed up) and till today no answer from Foodora. Don’t download!
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Amazing!
I’m a visitor in Sweden and enjoy this app a lot!! It works on holidays so I don’t have to look around for open restaurants!! I just order from the app to my hotel :))
ZERO FOR CUSTOMER SERVICE
If there were a zero I’d give it for incompetent customer service. I had a technical issue that foodora had no competence in solving. I accidentally blocked the account after not recognizing the charges on my credit card. Changing credit card, changing email address, deleting and reinstalling app did not work. Foodora had absolutely no customer competence or technical solution for this problem. Sorry to say. I would have loved to keep using foodora but foodora had no ability to solve the problem. Life hack if this has happened to you is to switch to one of their competent competitors. Best solution.
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Closing Time of restaurants.
Easy app except that it doesn’t let you know if the restaurants are closed so after selecting your order and you try to pay, it tells you about that which then you have to start from scratch and hope for the best.
Free delivery I’ll take you over every other site any day
Without a fee helped me buy more food ironically “lol. Sometimes it’s just me sometimes it’s me and my partner- I don’t always want to spend 15$ on food to get it delivered or pay an enormous charge.
So, this is why you got my business today:)
So, this is why you got my business today:)
Stay away
Horrible customer service. Their website dates are incorrect and the only way to reach them is through live chat or email. They had me cancel my order and reschedule and they still had the incorrect date. I placed an order 2 days in advance for an event and they called me when the delivery time approached and asked me if I still wanted the order. Completely frustrating and unprofessional.
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New interface is terrible!
I am a regular foodora customer and have always been a fan, but this new interface is horrible. They let you know when ‘the rider should be at your place’, but they give you no other information. You have no idea if the food has been picked up, where the rider is, etc. On top of that, they have taken out their chat feature on the app so you are forced to call the restaurant. Huge disappointment.
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