Foods Co User Reviews

Name: Foods Co
Rating: 4.1 (383 reviews)

Foods Co

The Kroger Co.

🌟 Lifestyle

🛍️ Shopping

What users say

Summarized from real user reviews of Foods Co. Based on 383 reviews and a 4.1/5 average, it highlights the 3 positives and 37 negatives reviewers mention most about this Shopping app.

Positive things

👍Easy to manage lists
👍Easy to track coupons
👍Easy to track weekly ads

Negative things

🐛App doesn't work
🐛App dumps cart
🐛App not user-friendly
🐛Incompatible with iOS
🐛Cannot check out
🐛Constant sign-in issues
🐛Cannot access updated app
🐛Cannot access app with VoiceOver
🐛Cannot sign in
🐛Daily ad hardly works
🐛Confusing coupon interface
🐛App not syncing properly
🐛Cannot log in after update
🐛Cannot scan to clip coupons
🐛New version terrible access
🐛New update unusable
🐛Cannot click sale items
🐛Cannot place coupon items in cart
🐛Does not tell eligible item stock
🐛Old app better/faster
🐛Cannot find fuel points
🐛Forces re-login
🐛Search error
🐛Digital coupon limitations
🐛Cannot type address
🐛Cannot update address
🐛Website and app never work
🐛Order picking issues
🐛App frozen on privacy policy
🐛Latest update broken
🐛Stuck finding store location
🐛Cannot cancel exit screen
🐛No coupons available
🐛No signal in store
🐛Location not found
🐛Does not recognize reward card
🐛Store doesn't honor digital coupons

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work

The app doesn’t work, and they don’t do anything to fix it!

More the best

2 months ago

New update

While the new update to the app has made the app somewhat more efficient, there are a few things that made it harder. I have to go into my profile to look for my shopping list now, it is not right there, easily accessible with one click any more. Same thing with the rewards card, I have to go into the profile to pull it up to get scanned for my discounts. It’s another thing you have to fumble with at the checkout, holding up the line. Really annoying. Has, whoever designed this and whoever approved this, ever been to a grocery store?

JenMamaCali

4 months ago

Response from developer

Hello! We apologize that you are having issues since the last update with clipping coupons. Please try to un-install and re-install the app. If this doesn't resolve the issue, please call us at 800.576.4377 and reference 60645551. Thanks for shopping with us and have a wonderful day!

Glitch app

How do they even make money if everyone says the online shopping’s null? The app dumps the cart upon exiting or briefly leaving to refresh- nothing but problems trying to order. No fixes for years: they a bodega or what?

*[.;o}

5 months ago

not user friendly

not user friendly, not compatible on ios 26 iphone se.
unable to scroll through deals.
deleting app. I’ll continue to shop at costco

doghouse19

8 months ago

Pointless download

The app doesn't support orders. It allows you to shop and "make your list" but you can't check out. It makes no sense. I just wasted 90 minutes putting an order together and I have to ALSO go in and shop at the store. Why would I want to use up space on my phone for that?!

Doodlebelly

9 months ago

Never works right

Constant issues with signing in and clipping coupons ive updated reset passwords everything and theres no fix

SSeriousGuy

a year ago

Ugh

This is by far the worst shopping app ever. Get a new dev. Can’t even access the newest updated app

ftsacs

2 years ago

Accessibility

I just loaded the app yesterday, and I cannot access it. I'm using an iPhone 12 with VoiceOver, the screen reader for the visually impaired. I tried it on my husband's phone first, and I got the same experience as if it was unable to load. Then somehow when I checked it the next day, it loaded and the screen reader was able to read it. I don't know what made the change. But I am unable to load it on mine. The only difference is that his phone isn't iPhone 13 Pro Max. I've noticed on the desktop website that when you want to go to the weekly ads or coupons, it seems to take you to a third-party page. Even if you thought you signed in separately already when you went to the initial page, it seems to want to make you sign in again. Are there now two different sign in places? I wonder if this is kind of complicating the process when it comes to loading the app.

TigerRefuge

2 years ago

Response from developer

Hi! We're sorry to hear this is happening. If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

Can’t log in!

I just got a new phone and downloaded the Foods Co app. I am unable to log in and I even just changed my password on the Kroger website. Nothing!
I’m looking at other reviews and see that I’m not the only one.
Bad updates or whatever. Just not good.

RunningJock488

2 years ago

Response from developer

Hi, there! We're sorry to hear this, and we would love to help! If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

Not accessible to screen readers such as VoiceOver

'I'm visually impaired and using VoiceOver. It doesn't read anything when you tap it.

DanielLorta

2 years ago

Does not work

App does not work. I can’t get signed in. I try and gives me an error every time. Says there’s a problem with my email.

Jakenca

2 years ago

Poorly coded.

You would think with how big the franchise is, that they would have quality control on their app. Selecting to see the daily ad, it hardly works ever! Now, it just dosnt work. I’m reminded not to even go to the store when I check the app. It’s already not the best supermarket anyway.

ArielPeace

2 years ago

Response from developer

We appreciate you sharing your feedback with us! Our digital program is under constant evaluation and your feedback provides us important indication as to how to improve your digital experiences. We have shared your feedback with our Digital Team for further review.

Dead app

This app never connects when you launch it.

fedireli

2 years ago

Not able to log in

Recently switched over to iPhone.
I had a Galaxy Note before and had absolutely no problems with the app.
On iPhone however I’m not even able to log in.

Claudia.Dawn

2 years ago

Response from developer

Hey Claudia! We're very sorry for any frustration caused by our app not working properly for you and for our delayed response. If you're still experiencing any technical issues, please reply with the following information by emailing us at Krogersocialmedia@kroger.com and put Case#66323915 in the subject line. Thank you! - Error messages (If any) - Make/model of your device (iPhone 6s, Galaxy note 3 etc.) - Operating system name and version (ex: Windows 10, iOS 16.6.1) - Alt-ID or Shopper's card#

Why Advertise If You Can’t Offer

Downloaded the app for the first time today to clip some coupons, but it doesn’t even work. Waste my time.

ReviewsFromNancy

2 years ago

Trash!

Inconsistent. When looking up weekly specials on the app, it takes you to web app. Always asking you for your location when it’s already set in your profile. There’s a reason one downloads the app so one can conduct everything on the app. Not for it to go out of the app and go on the website. Trash! You can do better.

ArielPeace

3 years ago

Response from developer

We appreciate you taking the time to let us know about your concerns and apologize for any inconvenience. We suggest you delete the app and re-add it. If you continue to have the same issue, please call us at 1-800-576-4377 and reference case #64708104 so we can troubleshoot your issue with our Digital Team. Have a great week, Arielpeace!

Cupones

Es muy confuso y difícil encontrar los cupones que uno quiere y salvarlos hasta a los trabajadores de la tienda se les hace difícil

coke kal

3 years ago

App Not Working Properly

The app isn’t syncing properly. I can’t access my list or save to my list on the app but can if I log in through a web browser. Pls fix asap.

Ms. Mel

3 years ago

Response from developer

We are sorry to learn of the negative experience you are having with the Kroger app. The first thing we recommend is to uninstall the app and then reinstall it. By doing this you will have the most current and up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference case 63261411 to the representative.

Unable to use app

I had used the app for years with no problems until the most recent update a couple months ago! Now I can’t log into the app not even after resetting my password! Instead I have to go to the website and even there I have to reset my password every time! So frustrating! I’ve contacted customer service and they send me a link but I still have same issues! Someone needs to look into the bugs and get them fixed!

luvzchoc

3 years ago

Response from developer

Hello! We apologize that you are having issues with the app. We recommend uninstalling and then reinstalling it. By doing this you will have the most up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference 62230195. Have a wonderful day!

Clip and save gone!

How are you supposed to scan to clip and save now. The scanner only scans things to add them to your shopping list.
Please bring back the old app. It actually worked soooooo much better. And the fuel rewards balance was so clear and easy to access.

RL_three

3 years ago

Response from developer

Hi Ralph! We apologize that you can't scan to clip and save now, and that the scanner only scans to add items to your shopping list. We recommend uninstalling and then reinstalling it. By doing this you will have the most up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference 61963299. Have a wonderful day!