FormalChat

FormalChat is the operator companion app for managing AI-powered customer conversations on your website. Powered by Claude AI, FormalChat handles visitor questions automatically and hands off to you when human attention is needed. KEY FEATURES - 5-minute setup: Paste your website URL and the AI extracts your business info automatically — your bot is live in minutes, not days - One-line embed: Add the chat widget to your website with a single line of code - Real-time chat: Respond to website visitors instantly via push notifications and live WebSocket messaging - AI assistant: Claude AI greets visitors, answers questions using knowledge extracted from your website, and smoothly hands off to you when a visitor requests a human - Seamless handoff: When a visitor asks for a real person, the AI transfers the conversation to you instantly — no awkward gaps - Operator dashboard: View all conversations, visitor details, and conversation history in one place - Push notifications: Get notified immediately when a visitor needs human help or sends a new message - Quick Actions: Jump straight to your chats or settings with 3D Touch shortcuts from the home screen - Siri Shortcuts: Ask Siri to open FormalChat or check new messages hands-free - Dark mode: Full dark mode and high-contrast theme support for comfortable use any time - Canned responses: Save and reuse frequent replies to respond faster - Knowledge base: Teach the AI about your business so it answers visitors accurately - Visitor blocking and reporting: Block abusive visitors and report inappropriate content HOW IT WORKS 1. Paste your website URL — the AI extracts your business info and builds your knowledge base 2. Add one line of code to your website to embed the chat widget 3. Visitors chat with your AI assistant, which answers questions using knowledge extracted from your website 4. When the AI cannot help or a visitor requests a human, the conversation hands off to you seamlessly and you get a push notification 5. Pick up the conversation and resolve the issue in real time — the visitor never waits 6. The AI learns from your knowledge base entries to handle similar questions in the future WHO IS IT FOR - Small business owners who want 24/7 customer support without hiring a team - Freelancers and agencies managing client websites - E-commerce stores looking to increase conversions with instant chat - SaaS companies that need a lightweight support channel FormalChat requires a formalchat.ai account. Visit https://formalchat.ai to get started with a free trial.