Pop up ads
Response from developer
Hi Kay and Jim, thanks so much for letting us know.Sorry the pop-up prompts felt too much — that’s definitely not the experience we want you to have.Just to clarify, we do have a few upgrade prompts to help support the free ID feature. Still, we hear you — we’re already working on making them appear less often and at better times. If you have ideas or want to share more about what bothered you, I’d really love to hear from you: forwardhorizontech@icloud.com.Thanks again for helping us make PlantJoy better. Best/Victoria, PlantJoy
False ad
Response from developer
Carom1021, thank you for your feedback, and we’re truly sorry for any confusion. We do offer free features, including plant identification. Some features, such as plant diagnosis, are part of our premium version. If you have suggestions or need help, feel free to reach us anytime at forwardhorizontech@icloud.com. We really appreciate you helping us make PlantJoy better. Best/Victoria, PlantJoy
Won’t go past the leaf icon
Response from developer
Sorry about the crash and truly appreciate you bringing this to our attention. 🙏 To help our team investigate, could you kindly email us at forwardhorizontech@icloud.com with the details of your device model and the version of PlantJoy you have installed? This will allow our technical team to identify the cause and work on a fix. Thank you so much for your patience and support — we really value having you with us. 🌱
This App
Response from developer
Hi jailuv21, thank you for your feedback and we are sorry for the inconvenience. We noticed that to receive a detailed diagnosis and remedy in Plantjoy, after taking a photo, please make sure to click on the "Sick" plant card on the identification results page to view the diagnosis and treatment plan. Sometimes users may use the identification function without switching to the diagnosis mode, which can cause the diagnosis page not to appear. We would like to assist you further—please contact us at mail to: forwardhorizontech@icloud.com with a screen recording or photos showing the issue you encountered. We will respond promptly and help resolve the problem. Thank you for your support and understanding.
Waste of Money
Response from developer
Hi TNP2828, We sincerely apologize that our plant identification and diagnosis features did not meet your expectations. To help our technical team investigate the issue on your specific device. Please help us by navigating to your "Garden" page, tapping "Settings" (top-right corner), and sending a report via the "Feedback" option. If you need help right away, please email our support team at forwardhorizontech@icloud.com. We appreciate your patience and for bringing this to our attention. Thank you.
Help
Response from developer
Dear AuntieZel, Thank you for your feedback, and we sincerely apologize for the inconvenience. To enable camera permissions on iOS: Open Settings → Scroll down to Privacy & Security → Tap Camera. Find "PlantJoy" in the app list and toggle the switch to ON (green state). If the issue persists, try these additional steps: Force close and reopen the PlantJoy app after enabling permissions; Update to the latest iOS version (if pending) ; Reinstall the app to reset permission settings. Should you need further assistance, please contact our support team directly at forwardhorizontech@icloud.com. We’ll ensure your paid subscription benefits are fully restored. Best regards, The PlantJoy Team
I love my plants
Not free
Response from developer
We apologize for the confusion. The free version (no credit card needed) offers core features (plant ID) permanently. The trial is for premium additions only. Please contact forwardhorizontech@icloud.com – we’ll help clarify.
"Spot-On Plant ID & Expert Care Tips - A Must-Have for Plant Lovers!" 🌿✨
Response from developer
Your enthusiasm is contagious! We designed the care guides to empower both new and experienced plant parents. Keep nurturing your indoor jungle – we’ll keep refining our tools to help your plant thrive! If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
Easier manage my plants
Caring for my winter plants
Response from developer
Winter rose care is tricky – great job saving your garden! We’re expanding cold-weather guides this season. Keep an eye out for new features! If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
This APP makes my plant maintenance easier👍👍
All plants aren’t the same. Good for newbie.
Response from developer
Thank you for your support! Plants do need love and smart care! We’ll keep developing features to help users care plants better. Happy growing! If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
My baby plant got diagnosed :it’s serious
Response from developer
Your "plant doctor" compliment is the highest praise! We’re adding more diagnostic tools next quarter. Let’s keep your green babies healthy together! If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
UI smooth pictures HD
Response from developer
We’re glad you appreciate the visual experience! Stay tuned – more HD content and smoother UI updates are coming soon. If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
High identification accuracy
Plant & prob identification
Each was identified differently with dif issues & suggested treatment plans !?!?!
NOT GOOD. And I’m NOT HAPPY.
Response from developer
We sincerely apologize for the inconsistencies. Our engineers are investigating – could you share the plant photos and timestamps with forwardhorizontech@icloud.com? We’ll provide revised analysis, thank you.
Totally DISSAPOINTED
Response from developer
We hear your frustration. we’ve made subscription terms more prominent pre-trial and we'll improve transparency constantly. If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.
Useful Features for my type of use case.
Winter plants need love and Care
Response from developer
Thank you for trusting PlantJoy with your greenhouse journey! We're deeply honored to support dedicated plant lovers like you. Your expertise in plant care inspires our innovations – stay tuned for our upgrades designed specifically for greenhouse guardians. Let's keep nurturing beauty together! If you need assistance or have suggestions, don't hesitate to contact us at forwardhorizontech@icloud.com.

