Hacked
Response from developer
We’re very sorry for the frightening experience you described. We take your privacy and safety concerns seriously. Please turn off and unplug the device for now, and contact us at support@ifotocube.com with your device model and the approximate time this happened so our technical team can investigate. Please do not post any personal or device information here.
Suggestion
Response from developer
We’re sorry the notifications haven’t worked as you expected. We’ve already made improvements and understand that further work is needed. Please update to the latest version. If you’re still having trouble, contact us at support@ifotocube.com so we can help. Thank you for your patience and feedback.
Useless App
Response from developer
We’re sorry you couldn’t create an account. We understand how frustrating this is when you’re trying to get started. Please contact us at support@ifotocube.com with the error message or a screenshot so we can investigate and help you complete registration.
No longer works
Response from developer
Hi, we’re really sorry for the inconvenience. We recently carried out some network optimization, which caused temporary service fluctuations and may have resulted in the “Network Error” message in the app. The network has now been restored. Please try using the app again. If the error still appears, please close and reopen the app and try once more. We sincerely apologize for the frustration this caused, and thank you for your patience and understanding.
Bought the calendar on Amazon
Response from developer
Hi, we’re really sorry for the inconvenience. We recently carried out some network optimization, which caused temporary service fluctuations and may have resulted in the “Network Error” message in the app. The network has now been restored. Please try using the app again. If the error still appears, please close and reopen the app and try once more. We sincerely apologize for the frustration this caused, and thank you for your patience and understanding.
App issues
Response from developer
Sorry for the freezing issue. Please reach out to our after-sales support team to get this problem checked.
Faulty
Response from developer
We see that you’re running into issues syncing events. Feel free to click and submit your feedback. Our dedicated technical team will look into this and help resolve the problem. We appreciate your feedback.
Great but calendar on iPad stuck on portrait
“Optional parent approval before stars credit”
Response from developer
Thank you for your feedback. We are reviewing your suggestion regarding a parental lock option for task check-ins to prevent children from claiming rewards without completing tasks. We will take your requirement into consideration.
Even large font is now too small
Response from developer
Thank you for your feedback regarding the font size issue. Please click to submit your feedback ticket. Our technical team will provide you with an updated version containing relevant optimizations separately.
Crashes
Response from developer
Sorry for the freezing issue. Please reach out to our after-sales support team to get this problem checked.
Has some neat features, but also some awkward quirks
Response from developer
Thanks for your honest review! Both features you wanted are already released. You can select multiple family members for one chore, and custom Mon-Fri repeat schedules are ready to use. Note that Frame version device users need to wait for the next firmware update to access these functions. We appreciate your feedback and will keep improving our product!
Basic but good would love more smart home integration
Response from developer
Thanks a lot for your feedback! We’re glad you love the basic functions of our app. We have noted your request for integrations with iPhone Shortcuts, HomePod and smart home devices. Our team will discuss this linkage feature and consider developing it in upcoming versions. We truly appreciate your thoughtful suggestion!
Enhancement request
Response from developer
Thank you for your valuable suggestion! We’re happy to let you know that adding a calendar widget for iPhone (to display your schedule directly on the Home Screen) is already in our development roadmap. While it’s not available yet, we’re actively working on it for a future update. Stay tuned! As always, feel free to reach out with more ideas at mailto:fotocubeuserqa@gmail.com.
Feature Request – Landscape Calendar View for iPad
A landscape layout with a wider weekly or monthly view would make the app much more usable on iPad. I hope you’ll consider adding this in a future update.
Response from developer
Thanks a lot for your great suggestion! We’re glad you like our app on iPad. We’ve noted your request for a landscape calendar layout for iPad, as portrait-only display wastes plenty of screen space when using stands or keyboard cases. Our team will discuss adding wide weekly/monthly landscape views in upcoming updates. We really appreciate your feedback!
Set up
Response from developer
Could you let us know what problem you encountered during setup? Please reach out to our dedicated after-sales support team via email: fotocubeuserqa@gmail.com. Our professional support team will assist you in troubleshooting and solving this problem.
Review
Rubbish
Doesn’t work anymore
Response from developer
We’re truly sorry for the poor experience and the freezing issue affecting your use. Please try closing the app completely and restarting your device first. You can also check and update your app to the latest version to fix known glitches. If the problem persists, feel free to contact our dedicated support team at fotocubeuserqa@gmail.com. We’ll help you troubleshoot and resolve the issue promptly.
Can’t sync calendar
Response from developer
We sincerely apologize for the crash issue when tapping the import button, even with the latest app version. Please reach out to our dedicated after-sales support team via email: **fotocubeuserqa@gmail.com** Our professional support team will assist you in troubleshooting and solving this problem ASAP.
