Application not working
I cant login my Account!!! There is issue
Response from developer
Dear customer, to assist you, please contact our support team through the following email address FransiMobileAdmin@bsf.sa. We are happy to help you
Where is new app
Where is new app i can’t log in
Response from developer
Dear customer, to assist you, please contact our support team through the following email address FransiMobileAdmin@bsf.sa. We are happy to help you
البطاقه الائتمانيه
مقدر ادخل على بطاقاتي الإتمانيه
Not working
ALMOST 10 days not working and no updates
Response from developer
Dear customer, to assist you, please contact our support team through the following email address FransiMobileAdmin@bsf.sa. We are happy to help you
Need to redesign the app
This app doesn’t meet to our expectations users
Please update it and follow the trend app like Alinma and Alraja bank.
Please update it and follow the trend app like Alinma and Alraja bank.
Worst banking app on the App Store
Worst banking app on the App Store
awful
for a bank of this size to have an app like this, it’s shameful
سيء للغاية
موظفي خدمات العملاء ليس لديهم اي صلاحية ولا يقدمون خدمات العملاء بسبب عدم صلاحياتهم والتواصل معاهم عبر الاتصال على رقم 900 ماهو إلا عبء وتكاليف فواتير الدقيقة 6 ﷼.
Glitches all the time and super slow.
Glitches all the time and super slow. This needs to be more user friendly.
حدثو التطبيق
الرجاء من الاخوة العاملين في البنك السعودي الفرنسي اخذ تحديث التطبيق بعين الاعتبار. التطبيق قديم وجدا بطيء مقارنة بالبنوك الاخرى مثل الراجحي والاهلي.
شاكر لكم
شاكر لكم
جددو تصميم التطبيق!!
تصميم التطبيق قديم جدا جددوه!!
Never worked
Among all Saudi bank apps, Fransi’s app wins the prize for the worst app of all. That is not an easy feat to achieve.
The app freezes every time I open it. So move along. Open an account with any other bank and get an app that works.
The app freezes every time I open it. So move along. Open an account with any other bank and get an app that works.
Worst Bank and App Ever
I've been with Alfransi for over a decade, enduring a rocky start with the app that eventually improved. But now, it's just terrible. I can't even access my account; every time I try to log in, it just keeps buffering endlessly, and after a few minutes, I get an error message. This has been going on for weeks, despite contacting the bank multiple times. Even worse, I'm currently abroad and I attempted several Apple Pay transactions, but they were declined. Thinking nothing of it, as it's a common occurrence with this bank, I usually receive a text immediately notifying me of the refunded amount, or I could login and see that the money is still there. However, this time, no refund was received even after weeks. Upon informing the bank, they instructed me to call, which I couldn't do. So, I arranged for my brother to visit a branch and inquire about the situation. Shockingly, the bank employee admitted the money wasn't there but couldn't provide any assistance. When my brother asked if the money was on hold, the response was simply that it wasn't; it had vanished inexplicably. This situation is utterly perplexing. He is the conversation with a bank employee that left us baffled:
Bank Employee: "I can see that the money is not there, but I cannot help you with that."
Brother: "Well, is the money on hold or something?"
Bank Employee: "No, it’s not. It’s just not there anymore!"
This response makes no sense to me. Despite my attempts to reach out via email and messages through social media accounts, asking for a clarification or at least a call on my non-Saudi number to resolve the issue, they haven't responded at all, their only response was call us, even after I informed them that I have no way to call, and asked them to call me instead. I'm at my wit's end, and once I'm back home, I'm filing a formal complaint with SAMA, let them deal with the bank, and get this sorted out. I am done dealing with this!! How can money just poof disappear, I even got a copy of my bank statement to see if the money is really gone, and the statement shows that they money is there, it doesn’t even show any of my declined transactions.
Bank Employee: "I can see that the money is not there, but I cannot help you with that."
Brother: "Well, is the money on hold or something?"
Bank Employee: "No, it’s not. It’s just not there anymore!"
This response makes no sense to me. Despite my attempts to reach out via email and messages through social media accounts, asking for a clarification or at least a call on my non-Saudi number to resolve the issue, they haven't responded at all, their only response was call us, even after I informed them that I have no way to call, and asked them to call me instead. I'm at my wit's end, and once I'm back home, I'm filing a formal complaint with SAMA, let them deal with the bank, and get this sorted out. I am done dealing with this!! How can money just poof disappear, I even got a copy of my bank statement to see if the money is really gone, and the statement shows that they money is there, it doesn’t even show any of my declined transactions.
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When it works ….
It’s a clumsy app that’s not at all intuitive; in addition like today it refuses to open
Can’t transfer to Local Banks
I keep getting an “Application defined or object defined error” whenever I try to transfer money to a local bank. PLEASE FIX ASAP
التطبيق جدا سيئ وثقيل ولا يفتح في كل الاوقات مهما حذفت التطبيق وحدثته ما تتغير المشكلة
ارجو تحديث التطبيقات
ثقيل وبطيء
التطبيق ثقيل وبطيء في الانتقال وتنفيذ الاوامر
يحتاج تطوير وايضا الخيارات محدوده ، في الحوالات وتعريف المستفيدين وكذلك في السداد ، كذلك يعلق ويطلع من التطبيق بعض الاحيان.
لايوجد رابط للدخول للمحفظه كابيتال من التطبيق
نرجوا الارتقاء بالخدمات الالكترونيه لتكون بنفس بعض المنافسين
شكرا لكم
يحتاج تطوير وايضا الخيارات محدوده ، في الحوالات وتعريف المستفيدين وكذلك في السداد ، كذلك يعلق ويطلع من التطبيق بعض الاحيان.
لايوجد رابط للدخول للمحفظه كابيتال من التطبيق
نرجوا الارتقاء بالخدمات الالكترونيه لتكون بنفس بعض المنافسين
شكرا لكم
Very bad user experience.
It’s unfortunate that a big bank can’t hire a team to work on a simple mobile application. Very slow and unresponsive. And the user interface looks like it was built 10 years ago.
Worsens after each update
I’ve been a fan of alfransi app before . It was horrible at the beginning and it got better. However , lately it gets worse with each update. Today I spent 30 minutes to do transactions. It kept giving me Errors and takes ages to load to the point I have to restart the app. If this continues I really might switch banks unfortunately.
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Response from developer
Dear customer, to assist you, please contact our support team through the following email address FransiMobileAdmin@alfransi.com.sa We are happy to help you
التطبيق صاير بطيى
التطبيق بطيى جداً جداً
جعلني افكر اغير بنكي
لاجراء اي عمليه انتظر خمس دقايق سلامات
مع العلم جهازي ايفون ١١ pro max
تحديثات مستمرة ولكن المشكله قائمة
الرجاء الاستعانه بمطور تطبيق الراجحي
مبدع والتطبيق سريع للغايه
ان نتعلم من الغير ليس عيب العيب الاستمرار بالخطى دون تطوير وحل المشكلة جذرياً ..
دمتم بور
جعلني افكر اغير بنكي
لاجراء اي عمليه انتظر خمس دقايق سلامات
مع العلم جهازي ايفون ١١ pro max
تحديثات مستمرة ولكن المشكله قائمة
الرجاء الاستعانه بمطور تطبيق الراجحي
مبدع والتطبيق سريع للغايه
ان نتعلم من الغير ليس عيب العيب الاستمرار بالخطى دون تطوير وحل المشكلة جذرياً ..
دمتم بور
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