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Freely Travel Insurance User Reviews

Freely Travel Insurance
Freely Travel Insurance
COVER-MORE GROUP LIMITED
🌟 Lifestyle
✈️ Travel

Customer Experience

Positive experience74.5% of reviews
Neutral1.8% of reviews
Negative experience23.6% of reviews

~ Based on 55 written reviews from the US App Store.

What users say

Summarized from real user reviews of Freely Travel Insurance. Based on 145 reviews and a 4.7/5 average, it highlights the 15 positives and 10 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Easy to use app
  • 👍Simple and straightforward
  • 👍Affordable pricing
  • 👍Flexible policy options
  • 👍Good coverage
  • 👍Quick application process
  • 👍Responsive chat support
  • 👍User-friendly interface
  • 👍Easy to navigate
  • 👍Good value for money
  • 👍Trustworthy and legitimate
  • 👍Helpful during claims
  • 👍Clear documentation
  • 👍Ability to add extras
  • 👍Innovative features like destination reviews

Negative things

  • 😞Claims are often denied
  • 😞Difficulty with payment
  • 😞App glitches and bugs
  • 😞Lack of flexibility for changes
  • 😞Poor customer service for issues
  • 😞No luggage cover
  • 😞Discount codes not applied
  • 😞Inability to attach screenshots
  • 😞Vague PDS/T&Cs explanation
  • 😞Issues with booking system errors

Is Freely Travel Insurance Safe?

Freely Travel Insurance appears safe based on user ratings. AppsHunter Safety Score for Freely Travel Insurance is 91/100.

This assessment is based on 145 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience
2.1% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 145 App Store ratings for Freely Travel Insurance.

Is Freely Travel Insurance Legit?

Freely Travel Insurance appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Freely Travel Insurance is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Easy Peasy Cover

Found the ease at setting up travel insurance for our forthcoming holiday so straight forward. I’ve used Freely previously (and others) and always found it so simple to get cover. No claims as yet, so can’t comment on the claims service.
JFH-KIWIJFH-KIWI

Response from developer

Hi there! Thanks for sharing your feedback — we’re glad to hear the process felt straightforward and that you’ve consistently found it simple to get cover with us. It’s completely fine that you haven’t had to make a claim yet, and if you ever do, our team will be here to help you through it.

Freely travel insurance

Freely provides an easy and simple way to purchase travel insurance. Kudos to Freely!
BTLowBTLow

Best travel insurance policy ever!

Insurance is something that you never want to use but in the case you do, you want to know they are on your side. I chose a Freely Policy due to its flexibility. We were skiing and this policy allows you to insure only the days you are skiing, or other activities you are doing. The sign up process is very easy and I liked a lot of the features, like being able to contact a doctor. I have paid ridiculous amounts on doctor call out fees in the past. This is a free service on the app. I also liked the fact that they were reasonably priced and are backed by Zurich. We were in the unfortunate position where we needed emergency medical assistance and I reached out to Freely immediately. I had a case manager that I spoke to who guided me through the whole process, which is a lot harder in a different country, with different systems and processes. They kept me up to date and were extremely responsive. My advice would be if you are in any medical situation, reach out to discuss it with them. I was given approval to fly home and we had to amend our travel plans as we were only at the beginning of the holiday. I had the choice to have Freelys travel agent book or I could book the flights home myself. I chose the later as I just wanted to get home and it would have taken an extra day if I waited for their travel agent. I came home lodged a claim and the whole process was communicated. I received all money back (minus Excess) in a very timely manner and the claims process was also easy. I would highly recommend using Freely
Show more
ScoutsMum2ScoutsMum2

Response from developer

Hi there! Thank you for sharing your experience with us. We’re glad to hear that the flexibility of the policy and the support you received during your medical situation were helpful, especially while navigating everything overseas. It’s great to know the claims process and communication met your expectations. We appreciate your recommendation and are grateful you took the time to provide such thoughtful feedback

Great app

This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this. The only thing that could be better would be the ability to buy an annual multi trip policy like you can on the Cover-More website.
Steve9911@Steve9911@

Response from developer

Hey Steve, Thanks so much for this review :-) We're stoked that you enjoy using the Freely app. We take your feedback about the multi-trip policy. We're working hard to continue delivering travel insurance that people love, so we'll definitely take it onboard. Watch this space! If you have any questions about your policy, please don't hesitate to reach out via the Freely app. Safe travels, The Freely team

So easy

Easy to insure all in black and white
$ kimmy$ kimmy

Exceptional

I can comment on the claim process as thankfully have never had to claim but I always take out this insurance. It’s affordable and flexible. The chat has always been prompt and helpful.
Kjhd3976Kjhd3976

Response from developer

Hi there, thank you for sharing your feedback. We’re glad to hear you’ve found the insurance flexible and the chat support helpful. We look forward to the next trip! Please don't hesitate to reach out with any questions. Thanks again!

Outstanding cover

Easy application well written documentation easy to follow app
ElGordo13ElGordo13

Travel Insurancr

Easy to use
Big zDickBig zDick

denial guaranteed

app is great but when you claim they just deny the claim.
VitoGilesVitoGiles

Freely App

App makes travel insurance easy to navigate
livertoniclivertonic

Avoid - They have no answers when you need to file.

Not worth the frustration of dealing with Freely if you really need them, or expect them to come through for you. This summer’s Hurricane derailed my families travel and I was given every reason why I was not covered for any of our issues despite having and $800 plus policy. Their first instinct is to tell you to check if you are covered somewhere else like your credit card company before they want to get involved. Even when you ask questions you get very vague answers that don’t help you file your claim. You will realize this when you speak to their customer service team. Although, they seem to have all the answers when you want to sign up. I thought I did my due diligence upon clicking on an $800 policy, but I quickly found out that was not the case. I would 100% look elsewhere for real compromise coverage. Buyer beware.
Show more
TRIBECANYCTRIBECANYC

Response from developer

Hi there! Thank you for taking the time to share your experience with us. We’re sorry to hear how frustrating the situation felt, especially during an already stressful time. We understand how important clear guidance and support are when travel plans are disrupted, and we appreciate you letting us know where things fell short for you. Your feedback is valuable and helps us continue improving the way we support customers during claims.

Fulfilled claim

Freely are legitimate and trustworthy, was worried about this when making a claim, but they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a 5 day drama involving thousands of dollars lost. Would recommend taking photos of everything! Including receipts. This all helped with the claim.
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CherrybasketCherrybasket

Response from developer

Hi there! Thank you for taking the time to share your experience with us. We’re glad to hear your claim was supported and that the process helped during such a stressful situation. We appreciate your thoughtful tip about keeping records, and we’re grateful you shared your feedback with us.

Easy to negotiate

I found the policy easy to negotiate & simple to follow. Very reasonable compared to other suppliers.
Lower King LadyLower King Lady

New update is awesome!

Love the destination review very welcome to read and hear anything safe or not safe travelling to your chosen destination. Well done Freely. 🙏❤️
f2008f2008

Amazing

First time using Freely. Came across it on google search. The app and policy is perfect for me and our little family. Great coverage no hidden cost and great value.
Deals4LifeDeals4Life

Response from developer

Hi there, thank you for your awesome feedback! We're so glad that you and the family enjoyed travelling with Freely :-) Any questions about a future policy, please don't hesitate to reach out. Thanks again!

My go to!

Simple and easy way to have peace of mind whilst travelling, knowing you are covered so we can enjoy our holiday without worry! Fair pricing is the cake topper!
Dasman75Dasman75

Highly recommend

I have chosen freely for multiple trips and could not be happier. I haven’t needed to make a claim but it’s so easy to set up and pay through the Freely Ap and the rates are reasonable with great reveiws and a great history. For peace of mind choose Freeky for all your insurance needs
JatmonkeyJatmonkey

Response from developer

Hey there, thank you for such an awesome review! We really appreciate it and are stoked that you've enjoyed travelling with Freely. We look forward to the next trip! Please don't hesitate to reach out with any questions. Thanks again!

Simple and cost effective

So easy to organise and a good price. Encourages people to take out insurance.
Ao RyuuAo Ryuu

Won’t even work

Won’t even scroll to allow me to choose a state . Reinstalled several times . No go .
WurixdgudjsfWurixdgudjsf

Response from developer

Hi there! Thanks for raising this. We're really sorry for the inconvenience! We looked into it but couldn't replicate the issue, but we'll keep an eye out for this in the future. Thanks again!

Flexible and easy to use

Excellent for those who chop and change plans on a whim. Very simple and straight forward to use and up date your plans.
Haydens12Haydens12

Response from developer

Hey there! Thanks so much for leaving this review – means a lot. We're so glad that you enjoy travelling with Freely and our pay-per-day Daily Boosts. Any questions about a future policy at all, please don't hesitate to reach out: team@gofreely.help 1300 772 183 Thanks again! Regards, The Freely team

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