No different than other insurance companies
Don’t expect to actually get help when things go wrong abroad. They’re no different from any other insurance company in that they’ll do their best not to help you. They took forever and finally dismissed our claim with zero help. Won’t be using them again.
LLMRHLHRM
Inconvenience
I was delayed 24 hours traveling back to the US in May. My flight was delayed long enough to miss my connection, but not 6 hours. Therefore the “inconvenience” payment was denied. DO NOT BUY FAYE travel insurance. I would never trust them to pay a claim. They were most pleasant when selling a policy and have a cute little website but won’t necessarily pay. Nice business plan.
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LLitbb
Inconsistent experience with website
Before getting the app I got a quote from the website, where they offered 3 different levels of policy. I was ready to buy a policy so downloaded the app and whaaaaat? I was only given one option which was more coverage than I needed. When I asked their AI chatbot why there was only one level of policy offered it said it was to “streamline the experience”. Seriously? What about “consistency of experience” between platforms? If you’re thinking about buying from the app go to the website first. You’re welcome.
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Ggolferx
Easy Breezy!
Working with Faye was a smooth process. The app is so user friendly and easy to navigate. Luckily, I did not need to file a claim, but I enjoyed being able to keep track of all the details in one place.
MMickyteach
Buying MB’s overseas
What a great service! So much faster than buying MB for my phone in a local country. My only recommendation is to insure the activation instructions are 100% accurate. I had to go to an Apple certified reseller to activate it for me.
FRFloyd R
